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  • FIRST POST
    • MSE Martin
    • By MSE Martin 9th Jul 07, 10:54 AM
    • 8,104Posts
    • 42,234Thanks
    MSE Martin
    0 WOW
    Travel Agent Code Of Conduct
    • #1
    • 9th Jul 07, 10:54 AM
    0 WOW
    Travel Agent Code Of Conduct 9th Jul 07 at 10:54 AM
    MoneySavingExpert.com Travel Board

    Travel Agent Code of Conduct


    Many travel agents and advisers use this forum and voluntarily give up their time to help other MoneySavers. However as these are professional people who make their living out of deals; to ensure there’s no conflict of interest, I’ve drawn up the following Code of Conduct for agents posting.

    Martin
    • Please read the MoneySavingExpert.com articles first. Your first port of call for cost cutting tips should be the Cheap Flights, Haggle Down Your Holiday Costs and Travel Insurance articles and the Flightchecker.
    • Travel Agents are very welcome on this board and are thanked for the time and effort they put in to help users. While it’s not this site’s policy to allow use of the boards as a medium for gaining business, information on how to save money is always welcome.
    • Travel Agents’ signatures. If travel agents want to add a signature about being a broker to their post it should be:
    I am a Travel Agent

    My company’s ATOL/ABTA numbers are xxx. MSE doesn't check my status as a Travel Agent, so you need to take my word for it. ATOL numbers can be checked with the Civil Aviation Authority. This signature is here as I follow MSE's Travel Agent Code of Conduct.



    Please use this exact text and font, colour and display and enter your ATOL/ABTA numbers. You should be able to copy it and post it directly into the signature Wysiwyg. For info the top line is in Verdana size 2, the rest is in Times New Roman sized 2. If the system won't let you because of the hyperlink please email abuse@moneysavingexpert and explain the issue.

    This should be the only text in your signature. There should be no other notes or other hyperlinked text. Travel agents that do not choose to use this signature should not be PMing deals or indicating they are a travel agent in any other way in their posts.

    1.) Travel Agents’ Profiles. Travel Agents may have the name of their business and a single link to their website in their profiles. However even within their profile it should not be encouraging users to contact them (i.e. no ‘contact me if you’ve a problem’ or ‘happy to help').


    2.) Travel Agents should not tout for business on the boards or in PMs. There should be no posts or unsolicited PMs offering travel deals. Nor should agents ever say ‘see my profile for who I work for’ or make any other such comment.

    However if a user requests their service either via PM or forum post, then I have no objection to that and the business generated. Yet if someone requests the service by a post on the board, the agent should simply post to say “I will PM you” rather than posting details there.

    Any travel agent found to be flouting this ‘no touting’ rule will potentially lose their rights to post on the forum (PPR). This applies whether the agent is using a signature or not.

    3.) Travel Agents should not recommend other Travel Agents. To prevent accusations of reciprocal help or deals, travel agents should not be recommending other agents. If a poster is asking for recommendations, it is best left to non-agents or they should be referred to the MSE article.

    4.) Non-agents have valid opinions too. Travel agents should be mindful that non-agents can have valid opinions on holiday deals too, and this forum isn’t an ‘agent-only zone’.

    5.) Travel agents may not post/sell deals in any way except in the Blind-Quote thread. This site is not a place for travel agents to try and sell their products/wares/or even services in any way. A special exemption is made in the Beat My Quote thread but even there it is only to be by pre-solicited Private Message. Any travel agents posting in that thread MUST use the travel agents special signature as above.

    5.) The site will err on the side of the agents following the code. As agents obeying the code are under much more stringent rules than normal posters if agents are following rules 1 to 5 of the code of conduct this site will (resources permitting) be supportive. If posters are trying to stop the flow of information and disrupt it (which includes simply linking to site articles without reason/reasoning) as opposed to simply disagreeing on info or advice the site abuse team will err on the side of agents.

    Of course all users of the Forum are subject to the site’s terms and conditions. Should anything in this code of conduct conflict with those terms and conditions, the terms and conditions shall prevail.



    IF YOU FEEL AN AGENT (OR POSTER) IS BREACHING THIS CODE. PLEASE REPORT IT TO ABUSE@MONEYSAVINGEXPERT.COM.



    (DO NOT REPORT IT IN THE THREAD BELOW)
    Last edited by MSE Andrea; 19-06-2008 at 8:33 AM.
    Martin Lewis, Money Saving Expert.
    Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.

    Don't miss out on urgent MoneySaving, get my weekly e-mail at www.moneysavingexpert.com/tips.

    Debt-Free Wannabee Official Nerd Club: (Honorary) Members number 000
Page 1
  • liverpool red
    • #2
    • 3rd Aug 09, 8:18 PM
    • #2
    • 3rd Aug 09, 8:18 PM
    newby on this so would like to know how you get your money back when you have paid on a debit card for a holiday and the high street travel agent has gone bust and the agent who is a large travel company refuses to answer the phone any help please would be gratefull
  • floragreen
    • #3
    • 2nd Mar 10, 5:17 AM
    • #3
    • 2nd Mar 10, 5:17 AM
    oops,thanks for your sharing
  • vezznay
    • #4
    • 14th Mar 11, 12:43 PM
    • #4
    • 14th Mar 11, 12:43 PM
    isn't this a travel agents worst nightmare?
  • nopobesseRils
    • #5
    • 20th Apr 11, 2:55 AM
    Travel Agent Code Of Conduct
    • #5
    • 20th Apr 11, 2:55 AM
    Does anyone know which is better for international flights. if so can anyone recommend a good travel agency or site here in the States?
  • Jrwedge
    • #6
    • 9th Mar 12, 8:22 PM
    • #6
    • 9th Mar 12, 8:22 PM
    Hi, I booked a holiday to turkey late last year and paid a £575 deposit and at the time of booking we upgraded to a 'family room'. We have since found out that the family room is just a slightly larger double room and the manager at Thomas cook even admitted there was nowhere to put a cot up once the sofa bed was up for our 9 year old son! On our invoice it is stated as family room but on the hotels own website the room we have been given is a spacious double room and the family room is reccomended for parents with 1-3 children(as we do) but we have not been given this room. Where do I stand on getting my deposit back???
    • kckleekyle
    • By kckleekyle 20th Nov 12, 4:29 PM
    • 421 Posts
    • 509 Thanks
    kckleekyle
    • #7
    • 20th Nov 12, 4:29 PM
    • #7
    • 20th Nov 12, 4:29 PM
    I have just recieved this email from travelsoon about a holiday i have booked for myself and 10 others.
    we fly out on the 29/11/12 and was told there wouldnt be any problems as the hotel would be completed by the 1/10/12. , they have advised me that i could move hotel at a cost but thats all there offering , shouldnt we be compensated if we decide to stay at the hotel?
    thanks in advance for any info.



    We have been advised by the Sea Club Aquapark of the following information:



    The hotel is undergoing refurbishment work on the Italian restaurant and Aqua Restaurant (painting), the Gym and Spa, and improvements are being made to the landscape. Work will be completed on the 05/01/13.



    This will not affect your stay at their hotel; however, we are passing this information on as a matter of courtesy before you depart.



    There is no alternative or compensation being offered on this occasion.



    Please accept our sincere apologies for any inconvenience caused and we hope that this information will not detract from the overall enjoyment of your holiday.



    Kind Regards,



    Hotel changes Team

  • simoncandice
    • #8
    • 16th Dec 12, 2:34 PM
    • #8
    • 16th Dec 12, 2:34 PM
    Good Tips for travel agent ! its really very useful information.
  • adamvore
    • #9
    • 30th Dec 13, 5:53 PM
    • #9
    • 30th Dec 13, 5:53 PM
    Thank you very much for sharing this here with us.
  • petergabril
    I am thinking to travel the world’s beautiful place.
    • Steph0101
    • By Steph0101 29th Dec 15, 9:02 AM
    • 3 Posts
    • 0 Thanks
    Steph0101
    thank you so much for your tips, i will note it down
    • Nigel.O
    • By Nigel.O 2nd Mar 16, 10:26 AM
    • 1 Posts
    • 0 Thanks
    Nigel.O
    Cancellation less than 14 days before travel
    We had to cancel a trip to Dubai days before travel date.It was a package holiday booked with Luxury Holidays To LTD. We claimed on insurance and got back money minus air passenger duty.Emirates Air say it's the Package company who should refund and LuxuaryHolidays To Ltd when you can get a reply say it's down to the airline!
    Do I have a recorse and if so against whom?
    • pogofish
    • By pogofish 2nd Mar 16, 10:37 AM
    • 6,737 Posts
    • 6,688 Thanks
    pogofish
    We had to cancel a trip to Dubai days before travel date.It was a package holiday booked with Luxury Holidays To LTD. We claimed on insurance and got back money minus air passenger duty.Emirates Air say it's the Package company who should refund and LuxuaryHolidays To Ltd when you can get a reply say it's down to the airline!
    Do I have a recorse and if so against whom?
    Originally posted by Nigel.O
    What has this got to do with the rules for travel agents posting on MSE?

    You may want to start your own thread to avoid being missed-out completely or ignored.
    • Jojojo70
    • By Jojojo70 29th Nov 16, 5:17 PM
    • 1 Posts
    • 0 Thanks
    Jojojo70
    Hi all don't no if anybody can help book a Thomson cruise to the Caribbean really good offer wanted to upgrade but they won't let upgrade because we got a offer we rang 3 times they said we could for £1400 then back track Because we got a good deal on the holiday and then put the phone down can anybody help me please
    • libertytravelin
    • By libertytravelin 11th Mar 17, 6:06 AM
    • 1 Posts
    • 0 Thanks
    libertytravelin
    For all the services availed, some advance payment should be made to hold the booking and confirmation, the balance amount can be paid either before your departure from your nation or upon arrival in INDIA but before the commencement of the services. The company holds the right to decide upon the amount to be paid as advance payment.
    • gracemias
    • By gracemias 17th Mar 17, 6:14 AM
    • 3 Posts
    • 0 Thanks
    gracemias
    Transfers-in-Europe also offers the best quality & comfortable transfer service to customers.
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