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MSE News: 40 million consumer gripes went unaddressed last year, Ombudsman says
Former_MSE_Helen
Posts: 2,382 Forumite
"If you've received an unsatisfactory service from a company, don't let your complaint go unaddressed..."
Read the full story:
40 million consumer gripes went unaddressed last year, Ombudsman says
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40 million consumer gripes went unaddressed last year, Ombudsman says
Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.
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Comments
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That works out at about 2 per householdIf you are querying your Council Tax band would you please state whether you are in England, Scotland or Wales0
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Unsurprising. Moaning is a national pastime.
What is it the Aussies call us? Oh yes - Whinging Poms.0 -
Of this 40 million complaints I wonder how many have substance and merit to it.0
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complained to o2 last year about their mid contract price rises.
as predicted they questioned the "material detriment" to me.
asked for the deadlock letter to take it to the ombudsman.
reffered it to the ombudsman
never heard anything after that.
chased it up and it turned out they just ignored my complain as they deemed it to be only a small amout of "material detriment"
but they didnt have the decency to even let me know.
so even the ombudsman can be useless too.0 -
My experience of Ombudsman Services was not positive - the letters they sent indicated they either didn't properly read or didn't understand what they had been sent, their explanation of the legal points was at odds with legal advice received from solicitors, and the letters they sent had sufficient spelling and grammar mistakes to render parts at best ambiguous.reffered it to the ombudsman
never heard anything after that.
...
so even the ombudsman can be useless too.0
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