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  • FIRST POST
    • matttye
    • By matttye 11th May 13, 4:56 PM
    • 4,676Posts
    • 2,943Thanks
    matttye
    Can't sign up for Santander online banking? Look here
    • #1
    • 11th May 13, 4:56 PM
    Can't sign up for Santander online banking? Look here 11th May 13 at 4:56 PM
    Just got off the phone with Santander after trying to register for online banking about ten times and being unable to despite making sure everything was correct.

    If you have a debit card that starts with 4757, these are apparently still brand new and not recognised on all of their systems.

    Call customer services and register over the phone instead. Was told I should have three letters with all of my Internet banking details by Wednesday.
    What will your verse be?

    R.I.P Robin Williams.
Page 1
    • SnowTiger
    • By SnowTiger 11th May 13, 7:00 PM
    • 2,721 Posts
    • 1,729 Thanks
    SnowTiger
    • #2
    • 11th May 13, 7:00 PM
    • #2
    • 11th May 13, 7:00 PM
    Just got off the phone with Santander after trying to register for online banking about ten times and being unable to despite making sure everything was correct.

    If you have a debit card that starts with 4757, these are apparently still brand new and not recognised on all of their systems.
    Originally posted by matttye
    I have two Santander cards beginning 4757. One is more than a year old and I've used it to sign up to their online banking service.

    And, according to the list here, it's not even unique to Santander.

    I'm guessing the next two digits on your card aren't 14.
    • matttye
    • By matttye 11th May 13, 8:24 PM
    • 4,676 Posts
    • 2,943 Thanks
    matttye
    • #3
    • 11th May 13, 8:24 PM
    • #3
    • 11th May 13, 8:24 PM
    I have two Santander cards beginning 4757. One is more than a year old and I've used it to sign up to their online banking service.

    And, according to the list here, it's not even unique to Santander.

    I'm guessing the next two digits on your card aren't 14.
    Originally posted by SnowTiger
    They are 14!

    4757 14

    I'm just repeating what the guy in customer services told me, but if the first four digits are on cards over a year old it's obviously not that new
    What will your verse be?

    R.I.P Robin Williams.
    • The pc tech
    • By The pc tech 12th May 13, 4:50 PM
    • 396 Posts
    • 236 Thanks
    The pc tech
    • #4
    • 12th May 13, 4:50 PM
    • #4
    • 12th May 13, 4:50 PM
    That list on Wikipedia is incorrect for at least one bank so treat it with a cellar of salt.


    Did they sort the registration for you though in the end?
    Interests: PCs. servers, networks, mobiles and music (esp. trance)
    • matttye
    • By matttye 12th May 13, 4:57 PM
    • 4,676 Posts
    • 2,943 Thanks
    matttye
    • #5
    • 12th May 13, 4:57 PM
    • #5
    • 12th May 13, 4:57 PM
    That list on Wikipedia is incorrect for at least one bank so treat it with a cellar of salt.


    Did they sort the registration for you though in the end?
    Originally posted by The pc tech
    I called and they registered me on the phone. They said they'd had a lot of reports about cards starting with 4757 not being able to sign up for internet banking.

    They said I should have my details in the post on Wednesday, but can take up to five days so might be Friday.
    What will your verse be?

    R.I.P Robin Williams.
    • reclusive46
    • By reclusive46 12th May 13, 4:57 PM
    • 2,659 Posts
    • 803 Thanks
    reclusive46
    • #6
    • 12th May 13, 4:57 PM
    • #6
    • 12th May 13, 4:57 PM
    That list on Wikipedia is incorrect for at least one bank so treat it with a cellar of salt.


    Did they sort the registration for you though in the end?
    Originally posted by The pc tech
    Cards BINs update a lot, probably one of the main causes its wrong.
  • todaysteaser
    • #7
    • 12th May 13, 5:35 PM
    • #7
    • 12th May 13, 5:35 PM
    Hi
    It took ages to get registered for online banking with Santander, 2 attempts to get a card as they forgot to order one, trying to set up online transfer from another bank, they sent me a direct debit form, they keep telling me to use my surcode, I keep asking what is a surcode and they dont answer. Id advise anyone to bank elsewere as i will be doing when banks open tomorrow, a complete disaster and all I want is a savings account.
    J
  • innovate
    • #8
    • 12th May 13, 6:43 PM
    • #8
    • 12th May 13, 6:43 PM
    .... trying to set up online transfer from another bank,
    Originally posted by todaysteaser
    Why can't you do an online transfer, or standing order, from another bank?


    they sent me a direct debit form,
    Originally posted by todaysteaser
    does your form look like this? http://www.santander.co.uk/csgs/StaticBS?blobcol=urldata&blobheader=application%2F pdf&blobkey=id&blobtable=MungoBlobs&blobwhere=1223 418328231&cachecontrol=immediate&ssbinary=true&max age=3600

    This particular form has been used by many people on here without problems.


    they keep telling me to use my surcode, I keep asking what is a surcode and they dont answer.
    Originally posted by todaysteaser
    in what context have you been told to use a surcode?
    • zaax
    • By zaax 12th May 13, 6:52 PM
    • 1,574 Posts
    • 620 Thanks
    zaax
    • #9
    • 12th May 13, 6:52 PM
    • #9
    • 12th May 13, 6:52 PM
    Santander is your problem right there. Spain's banks are about to collapse so run away very fast.

    http://forums.moneysavingexpert.com/showthread.php?p=61198399
  • innovate
    Santander is your problem right there. Spain's banks are about to collapse so run away very fast.

    http://forums.moneysavingexpert.com/showthread.php?p=61198399
    Originally posted by zaax
    What a lot of utter tosh
    • matttye
    • By matttye 12th May 13, 6:57 PM
    • 4,676 Posts
    • 2,943 Thanks
    matttye
    Santander is your problem right there. Spain's banks are about to collapse so run away very fast.

    http://forums.moneysavingexpert.com/showthread.php?p=61198399
    Originally posted by zaax
    Yawn.

    I've yet to see anybody lose money in a UK bank, just a lot of hysteria over nothing so far.

    My savings (in my signature) are significantly lower than the £85k guaranteed by the FSCS.
    What will your verse be?

    R.I.P Robin Williams.
  • todaysteaser
    Santander rang me as I ended my last email by stating how frustrated I was, they explained the surcode - surname code, and when to use it also £15 deposited to my account for my trouble, but guess what it still wont work. oh well.
  • innovate
    surname code? did you understand what one of those is? can you share with us what it is?

    EDIT: Google finds some references, but it makes me none the wiser. And what's it got to do with online banking registration remains a mystery to me. I certainly can't recall that I needed to provide such a code, or that there were any messages about such a code. It sounds a bit like Santander-internal jargon to me, and you should have been paid a lot more than £15 for enduring talk about it!

    http://www.hmrc.gov.uk/manuals/tcmanual/tcm0314400.htm
    http://forums.moneysavingexpert.com/showthread.php?t=2820510

    May be PM ses6jwg (Sant employee) if you are still not having any fun registering?
    Last edited by innovate; 21-05-2013 at 5:54 PM.
    • matttye
    • By matttye 21st May 13, 6:44 PM
    • 4,676 Posts
    • 2,943 Thanks
    matttye
    No idea what a surcode is but I got my details on Saturday and registered fine with them.
    What will your verse be?

    R.I.P Robin Williams.
    • SnowTiger
    • By SnowTiger 21st May 13, 9:00 PM
    • 2,721 Posts
    • 1,729 Thanks
    SnowTiger
    They are 14!

    4757 14

    I'm just repeating what the guy in customer services told me, but if the first four digits are on cards over a year old it's obviously not that new
    Originally posted by matttye
    The guy was probably just giving you some techno babble. My cards begin 4757 14.

    Santander's process for signing up for online access is a bit long-winded and takes quite a long time. IIRC they send you two codes by post.
    • matttye
    • By matttye 21st May 13, 9:02 PM
    • 4,676 Posts
    • 2,943 Thanks
    matttye
    The guy was probably just giving you some techno babble. My cards begin 4757 14.

    Santander's process for signing up for online access is a bit long-winded and takes quite a long time. IIRC they send you two codes by post.
    Originally posted by SnowTiger
    They sent a user ID and password in one letter and a security number in another (days later).
    What will your verse be?

    R.I.P Robin Williams.
  • todaysteaser
    Finally got it, trial and error. A surcode is your account number followed by the 1st 3 letters of your surname, this allows transfer of funds from other banks to Santander account. It was like winning the lottery when it finally worked lol.
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