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Can't sign up for Santander online banking? Look here
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# 1
matttye
Old 11-05-2013, 4:56 PM
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Default Can't sign up for Santander online banking? Look here

Just got off the phone with Santander after trying to register for online banking about ten times and being unable to despite making sure everything was correct.

If you have a debit card that starts with 4757, these are apparently still brand new and not recognised on all of their systems.

Call customer services and register over the phone instead. Was told I should have three letters with all of my Internet banking details by Wednesday.
What will your verse be?

R.I.P Robin Williams.
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# 2
SnowTiger
Old 11-05-2013, 7:00 PM
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Quote:
Originally Posted by matttye View Post
Just got off the phone with Santander after trying to register for online banking about ten times and being unable to despite making sure everything was correct.

If you have a debit card that starts with 4757, these are apparently still brand new and not recognised on all of their systems.
I have two Santander cards beginning 4757. One is more than a year old and I've used it to sign up to their online banking service.

And, according to the list here, it's not even unique to Santander.

I'm guessing the next two digits on your card aren't 14.
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# 3
matttye
Old 11-05-2013, 8:24 PM
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Quote:
Originally Posted by SnowTiger View Post
I have two Santander cards beginning 4757. One is more than a year old and I've used it to sign up to their online banking service.

And, according to the list here, it's not even unique to Santander.

I'm guessing the next two digits on your card aren't 14.
They are 14!

4757 14

I'm just repeating what the guy in customer services told me, but if the first four digits are on cards over a year old it's obviously not that new
What will your verse be?

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# 4
The pc tech
Old 12-05-2013, 4:50 PM
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That list on Wikipedia is incorrect for at least one bank so treat it with a cellar of salt.


Did they sort the registration for you though in the end?
Interests: PCs. servers, networks, mobiles and music (esp. trance)
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# 5
matttye
Old 12-05-2013, 4:57 PM
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Quote:
Originally Posted by The pc tech View Post
That list on Wikipedia is incorrect for at least one bank so treat it with a cellar of salt.


Did they sort the registration for you though in the end?
I called and they registered me on the phone. They said they'd had a lot of reports about cards starting with 4757 not being able to sign up for internet banking.

They said I should have my details in the post on Wednesday, but can take up to five days so might be Friday.
What will your verse be?

R.I.P Robin Williams.
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# 6
reclusive46
Old 12-05-2013, 4:57 PM
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Quote:
Originally Posted by The pc tech View Post
That list on Wikipedia is incorrect for at least one bank so treat it with a cellar of salt.


Did they sort the registration for you though in the end?
Cards BINs update a lot, probably one of the main causes its wrong.
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# 7
todaysteaser
Old 12-05-2013, 5:35 PM
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Hi
It took ages to get registered for online banking with Santander, 2 attempts to get a card as they forgot to order one, trying to set up online transfer from another bank, they sent me a direct debit form, they keep telling me to use my surcode, I keep asking what is a surcode and they dont answer. Id advise anyone to bank elsewere as i will be doing when banks open tomorrow, a complete disaster and all I want is a savings account.
J
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# 8
innovate
Old 12-05-2013, 6:43 PM
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Quote:
Originally Posted by todaysteaser View Post
.... trying to set up online transfer from another bank,
Why can't you do an online transfer, or standing order, from another bank?


Quote:
Originally Posted by todaysteaser View Post
they sent me a direct debit form,
does your form look like this? http://www.santander.co.uk/csgs/Stat...ue&maxage=3600

This particular form has been used by many people on here without problems.


Quote:
Originally Posted by todaysteaser View Post
they keep telling me to use my surcode, I keep asking what is a surcode and they dont answer.
in what context have you been told to use a surcode?
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# 9
zaax
Old 12-05-2013, 6:52 PM
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Santander is your problem right there. Spain's banks are about to collapse so run away very fast.

http://forums.moneysavingexpert.com/...php?p=61198399
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# 10
innovate
Old 12-05-2013, 6:54 PM
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Quote:
Originally Posted by zaax View Post
Santander is your problem right there. Spain's banks are about to collapse so run away very fast.

http://forums.moneysavingexpert.com/...php?p=61198399
What a lot of utter tosh
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# 11
matttye
Old 12-05-2013, 6:57 PM
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Quote:
Originally Posted by zaax View Post
Santander is your problem right there. Spain's banks are about to collapse so run away very fast.

http://forums.moneysavingexpert.com/...php?p=61198399
Yawn.

I've yet to see anybody lose money in a UK bank, just a lot of hysteria over nothing so far.

My savings (in my signature) are significantly lower than the £85k guaranteed by the FSCS.
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R.I.P Robin Williams.
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# 12
todaysteaser
Old 21-05-2013, 4:25 PM
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Santander rang me as I ended my last email by stating how frustrated I was, they explained the surcode - surname code, and when to use it also £15 deposited to my account for my trouble, but guess what it still wont work. oh well.
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# 13
innovate
Old 21-05-2013, 5:47 PM
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surname code? did you understand what one of those is? can you share with us what it is?

EDIT: Google finds some references, but it makes me none the wiser. And what's it got to do with online banking registration remains a mystery to me. I certainly can't recall that I needed to provide such a code, or that there were any messages about such a code. It sounds a bit like Santander-internal jargon to me, and you should have been paid a lot more than £15 for enduring talk about it!

http://www.hmrc.gov.uk/manuals/tcmanual/tcm0314400.htm
http://forums.moneysavingexpert.com/....php?t=2820510

May be PM ses6jwg (Sant employee) if you are still not having any fun registering?

Last edited by innovate; 21-05-2013 at 5:54 PM.
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# 14
matttye
Old 21-05-2013, 6:44 PM
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No idea what a surcode is but I got my details on Saturday and registered fine with them.
What will your verse be?

R.I.P Robin Williams.
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# 15
SnowTiger
Old 21-05-2013, 9:00 PM
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Quote:
Originally Posted by matttye View Post
They are 14!

4757 14

I'm just repeating what the guy in customer services told me, but if the first four digits are on cards over a year old it's obviously not that new
The guy was probably just giving you some techno babble. My cards begin 4757 14.

Santander's process for signing up for online access is a bit long-winded and takes quite a long time. IIRC they send you two codes by post.
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# 16
matttye
Old 21-05-2013, 9:02 PM
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Quote:
Originally Posted by SnowTiger View Post
The guy was probably just giving you some techno babble. My cards begin 4757 14.

Santander's process for signing up for online access is a bit long-winded and takes quite a long time. IIRC they send you two codes by post.
They sent a user ID and password in one letter and a security number in another (days later).
What will your verse be?

R.I.P Robin Williams.
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# 17
todaysteaser
Old 22-05-2013, 6:02 AM
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Finally got it, trial and error. A surcode is your account number followed by the 1st 3 letters of your surname, this allows transfer of funds from other banks to Santander account. It was like winning the lottery when it finally worked lol.
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