Main site > MoneySavingExpert.com Forums > Shopping & Freebies > Shop but don't drop > Currys Whateverhappens Warranty - Any good (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
Currys Whateverhappens Warranty - Any good
Reply
Views: 51,220
Thread Tools Search this Thread Display Modes
# 1
WOW Factor 0
CrazySaver
Old 21-05-2007, 4:20 PM
MoneySaving Convert
 
Join Date: Aug 2004
Posts: 107
Lightbulb Currys Whateverhappens Warranty - Any good

Currys Whateverhappens Warranty is this any good, is it worth taking this out with a new 1000 LCD ?

Is it just mechanical cover or does it cover Accidental damage as well (we have 3 not so good kids in the house )

Anyone in the know or has used this ?
CrazySaver is offline
Reply With Quote Report Post
# 2
Enterprise 1701C
Old 21-05-2007, 6:46 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2005
Location: Surrey
Posts: 10,639
Default

Check to see if your contents insurance includes accidental damage for electricals (normally included unlike accidental damage for crystal etc), we had a beaker full of squash go all over our TV and video and our contents insurer paid up for this (we did not pay the add-on for accidental damage).
What is this life if, full of care, we have no time to stand and stare
Enterprise 1701C is offline
Reply With Quote Report Post
# 3
goggins1977
Old 21-05-2007, 8:25 PM
MoneySaving Stalwart
 
Join Date: Jul 2006
Location: Swindon
Posts: 542
Default

We took out the insurance when we bought our TV which cost over £3000 within the 1st 2 years the TV broke ,and they were unable to fix it we got to go into store and pick a brand new TV ,the prices had come down alot in the 2 years so we were able to get a bigger TV ,£400 back and the extended warranty for another 5 years ,i keep my fingers crossed everyday that the same thing happens again...in our case it was well worth taking out the warranty.....
Will this hammy hunt ever end ???
So far all 4 hamsters 40,3 beds 15,Skate board and u turn 22,House 25 total 97.00 ....still wanting wheel,car,slide,ball,surf board ....
HAPPY CHRISTMAS EVERY ONE
goggins1977 is offline
Reply With Quote Report Post
# 4
dellboy102
Old 21-05-2007, 9:02 PM
MoneySaving Stalwart
 
Join Date: Jan 2005
Posts: 473
Default

Its brilliant, my £99 laser printer was covered under whateverhappens "instant replacement", it broke down, i took it in and got to choose a better model.

Used it on a washing machine ages ago and it was good, but havent used it on bigger appliances for a long while.
dellboy102 is offline
Reply With Quote Report Post
# 5
CrazySaver
Old 23-05-2007, 9:34 AM
MoneySaving Convert
 
Join Date: Aug 2004
Posts: 107
Default

Thanks for the info, anyone used it for accidental. Main reason I am asking is I have contents Ins but not accidental. So was trying to find out if this whateverhappens would cover me for accidental (as there is no exess to pay and no knock on affect on premiums).

Those that have used it, was the turnaround quite quick?
CrazySaver is offline
Reply With Quote Report Post
The Following User Says Thank You to CrazySaver For This Useful Post: Show me >>
# 6
dellboy102
Old 23-05-2007, 11:55 AM
MoneySaving Stalwart
 
Join Date: Jan 2005
Posts: 473
Default

yep, they collected my laptop the next day (they guarentee to collect within 2 days I believe) and within a week it was fixed, it does cover accidental as I had knocked the screen and it cracked.

However it only covers accidental if item value is over £130, otherwise its covered as instant replacement (which does not cover accidental damage).

PS if you are going to have it for a long period like 3 years or 5 years dont buy the PAYG option, go for the 3 years or 5 years, you can also pay that monthly in 10 installments, its interest free and works out cheaper then PAYG.

Hope this helps
dellboy102 is offline
Reply With Quote Report Post
# 7
CrazySaver
Old 23-05-2007, 3:41 PM
MoneySaving Convert
 
Join Date: Aug 2004
Posts: 107
Default

Thanks, have purchased the 5year one, but have 14days to decide if I want to keep it
CrazySaver is offline
Reply With Quote Report Post
# 8
rustybucket
Old 23-05-2007, 5:46 PM
MoneySaving Stalwart
 
Join Date: Oct 2006
Posts: 266
Default

I'm sorry but I will never ever shop at Currys/Comet ect ever again.

I had a nightmare with a six month old fridge freezer (expensive one as well) which broke down last November. They wouldn't exchange it, had to wait 6 weeks for the manufacturer to repair the item.

Buy from John Lews, same price and better after sales etc.
rustybucket is offline
Reply With Quote Report Post
The Following 2 Users Say Thank You to rustybucket For This Useful Post: Show me >>
# 9
Enterprise 1701C
Old 23-05-2007, 6:24 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2005
Location: Surrey
Posts: 10,639
Default

Quote:
Originally Posted by CrazySaver View Post
Thanks for the info, anyone used it for accidental. Main reason I am asking is I have contents Ins but not accidental. So was trying to find out if this whateverhappens would cover me for accidental (as there is no exess to pay and no knock on affect on premiums).Those that have used it, was the turnaround quite quick?

Please check your contents insurance, maybe I didn't explain before; in a lot of cases contents insurance includes free accidental damage insurance for major electricals. We have never bought additional accidental damage insurance but have claimed for damaged TV and video.
What is this life if, full of care, we have no time to stand and stare
Enterprise 1701C is offline
Reply With Quote Report Post
# 10
deanos
Old 24-05-2007, 9:29 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2004
Location: Lincolnshire
Posts: 10,208
Default

How much did you pay for the warranty at Currys ?

You should have haggled as they will give a discount on the goods especially when paying £1k, did you check out the price of the TV at Currys.co.uk as it may be alot cheaper, dont want you to get ripped off.

Last edited by deanos; 24-05-2007 at 9:31 AM.
deanos is offline
Reply With Quote Report Post
# 11
CrazySaver
Old 24-05-2007, 10:35 AM
MoneySaving Convert
 
Join Date: Aug 2004
Posts: 107
Default

Quote:
Originally Posted by deanos View Post
How much did you pay for the warranty at Currys ?

You should have haggled as they will give a discount on the goods especially when paying £1k, did you check out the price of the TV at Currys.co.uk as it may be alot cheaper, dont want you to get ripped off.
Appreciate the advice

Samsung LE40M86DBX TV on Currys web site was £1075, Instore Price was £1299.
Price Matched Empire Direct and then haggled and got this down to £960
Warranty was supposed to be £280
Haggled and got this for £190

Paid £1150 for the whole lot.

While I was there got them to throw in a Scart switcher for half price (still got some old stuff I need to connect) and walked away with a new digital camera which was supposed to be £159 but as the charger was missing managed to get this for £80

Have I been ripped off or do you reckon I did OK

Last edited by CrazySaver; 24-05-2007 at 10:37 AM.
CrazySaver is offline
Reply With Quote Report Post
# 12
deanos
Old 24-05-2007, 11:10 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2004
Location: Lincolnshire
Posts: 10,208
Default

Yes you did well,
deanos is offline
Reply With Quote Report Post
# 13
deanos
Old 27-05-2007, 9:19 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2004
Location: Lincolnshire
Posts: 10,208
Default

Quote:
Originally Posted by bossmanuk View Post
, but legally the retailer is only liable for 28 days.

It's always good to buy the whatever happens, because most of the time if you buy the 5 year one it will outlive your product
Yes its obvious you work for Curry's as you are talking aload of rubbish
deanos is offline
Reply With Quote Report Post
The Following User Says Thank You to deanos For This Useful Post: Show me >>
# 14
dellboy102
Old 27-05-2007, 11:42 AM
MoneySaving Stalwart
 
Join Date: Jan 2005
Posts: 473
Default

Quote:
Originally Posted by bossmanuk View Post
It's always good to buy the whatever happens, because most of the time if you buy the 5 year one it will outlive your product, meaning you'll get a new one for a lot cheaper.
Depends what you buy I think.
dellboy102 is offline
Reply With Quote Report Post
# 15
bs7
Old 27-05-2007, 5:40 PM
MoneySaving Stalwart
 
Join Date: Jan 2004
Posts: 727
Default

Quote:
Originally Posted by deanos View Post
Yes its obvious you work for Curry's as you are talking aload of rubbish
Lol!!! True!

Here's another 'genius' from Currys arguing a similar thing about the retailer's liability being restricted to a few weeks - http://forums.moneysavingexpert.com/...html?p=5161649

It does seem Currys give them either absolutely no training or simply teach them the wrong thing when it comes to statutory rights. It's no wonder they get such a terrible reputation when it comes to customer service.



Quote:
Originally Posted by bossmanuk View Post
It's always good to buy the whatever happens, because most of the time if you buy the 5 year one it will outlive your product, meaning you'll get a new one for a lot cheaper.
Hmmmm! I think it's fairly safe to assume that Currys will be making a generous profit on the insurance policy - therefore, the majority of the people buying the policy will never use it.
So it depends on how risk adverse or risk loving the customer is.

CrazySaver's deal works out at 190 for 5 years cover on an item costing 960, perhaps seems reasonable to some BUT remember the first year is covered by the manufacturer's warranty (except accidental damage); the likelihood is that the item will great down after 5 years; the insurance gives them 21 days to repair the item; the amount you get offered if the item breaks is reduced each year and may not necessarily allow you to purchase another item; you have to deal with Currys (and their seemingly incompetent staff) should things go wrong; and there's a chance that the item will be repairable - and the cost of the repair is unlikely to be more than the premium.


But if covering more than one or two items, i'd be surprised if adding accidental damage cover to your home contents insurance doesn't work out cheaper in the longer run.
bs7 is offline
Reply With Quote Report Post
# 16
Soulistic
Old 27-05-2007, 6:49 PM
MoneySaving Convert
 
Join Date: Nov 2005
Posts: 197
Default

Quote:
Originally Posted by CrazySaver View Post
Appreciate the advice

Samsung LE40M86DBX TV on Currys web site was 1075, Instore Price was 1299.
Price Matched Empire Direct and then haggled and got this down to 960
Warranty was supposed to be 280
Haggled and got this for 190

Paid 1150 for the whole lot.

While I was there got them to throw in a Scart switcher for half price (still got some old stuff I need to connect) and walked away with a new digital camera which was supposed to be 159 but as the charger was missing managed to get this for 80

Have I been ripped off or do you reckon I did OK
Man, you are my hero... how do you haggle like this? I want to find out since I'm in the process of buying a new plasma myself.

Having to return the faulty one back to Comet, I saw a nice looking LG tv at curry's, and it's on for 999. If I can get the whole package (TV + warranty) for under 1000, that would be great!

Any advise for a newbie haggler?
Soulistic is offline
Reply With Quote Report Post
# 17
bs7
Old 27-05-2007, 10:19 PM
MoneySaving Stalwart
 
Join Date: Jan 2004
Posts: 727
Default

Quote:
Originally Posted by bossmanuk View Post
Of course currys make a nice profit on the policies - doesn't all insurance result in sky high profits for x company?
I was responding specifically to your comment:
Quote:
It's always good to buy the whatever happens, because most of the time if you buy the 5 year one it will outlive your product, meaning you'll get a new one for a lot cheaper.
If you were correct in stating that "most of the time ... you'll get a new one for a lot cheaper" then "most" of the 5 year policies would result in a loss, and i would very much doubt Currys would be offering 5 year policies in that case.

Quote:
I do see your point, and what currys are banking on is people losing the cover or forgetting they have it - even though there is an electronic record of the purchase. Also, home insurance usually has an excess to pay.
Plus Currys will make things difficult in order to discourage some people from claiming.

Quote:
It all depends on what you purchase. On certain washing machines it's about 2.99 per month, and considering how much plumbers charge for call-outs it's an excellent deal.
It's only a good deal if you think it's going to break down. Washing machines are unlikely to be damaged accidentally - so there's neglible risk in that respect. 36 for the first year is therefore effectively wasted as it's otherwise covered by the manufacturer's warranty (buy it at JohnLewis and you get a 2nd years cover free too). So two years is 72, 3 years - 108, 4 years - 144, 5 years 180. Currys' cheapest washing machine (online) is
169.95
- so over 5 years i'll have paid more for the cover than a) the machine cost originally, and b) more than it'd cost for a new one. It depends on one's attitude to risk, but it has been suggested many times on the forum that it's usually better to 'self insure', i.e. simply put the money aside each month - that way you have the money for repairs if needed, or have the money to replace the item when the time comes.



I'm not a currys fanboy, I'm working there as a stop gap until uni this summer, and I do agree that the customer service is something to be desired. In my store there are about 5 people that know what they are talking about, and the other 40ish staff know a little. The training provided by currys is great, but most the staff chose not to do it.



Quote:
The training provided by currys is great, but most the staff chose not to do it.
Obviously not, if they are teaching people that "legally the retailer is only liable for 28 days":confused:
bs7 is offline
Reply With Quote Report Post
# 18
deanos
Old 28-05-2007, 8:32 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2004
Location: Lincolnshire
Posts: 10,208
Default

Quote:
Originally Posted by bossmanuk View Post
Obviously you haven't bought new electrical goods recently then. In a nutshell, they don't make 'em like they used to!
Is that the line you use to flog your insurance
deanos is offline
Reply With Quote Report Post
# 19
eVOLVE
Old 28-05-2007, 2:45 PM
MoneySaving Newbie
 
Join Date: Dec 2006
Posts: 10
Default

Quote:
Originally Posted by bs7 View Post

Here's another 'genius' from Currys arguing a similar thing about the retailer's liability being restricted to a few weeks

It does seem Currys give them either absolutely no training or simply teach them the wrong thing when it comes to statutory rights. It's no wonder they get such a terrible reputation when it comes to customer service.
Thank you for that, but what bossmanuk is referring to is the 28 day exchange/refund policy that Currys do. No matter what you may think, no matter whose responsibility it is, it is normally the manufacturer that carries out the repair (over 28 days) without an extended guarantee. Yes Currys have to make sure it happens, but the manufacturer will perform it unless you take out whateverhappens (in which case it's normally a mastercare engineer). I've never said the retailers liability only lasts a few weeks... The law only requires the option of an exchange/refund before the goods have been accepted. Otherwise the retailer (down to the manufacturer's policy) may require it be repaired. Incidentally, the manufacturer also gets a LOT longer to repair the item than Currys would... Rustybucket, no-where would realistically exchange a 6 month old freezer, and without some alternate warranty, the manufacturer can take 6 weeks to repair it and not have to explain themselves. Incidentally, which manufacturer was it? Not all of them are that bad.

Quote:
Originally Posted by bs7 View Post
Hmmmm! I think it's fairly safe to assume that Currys will be making a generous profit on the insurance policy - therefore, the majority of the people buying the policy will never use it.
Another ridiculous assumption. Making a profit on whateverhappens (it is not an insurance policy btw) does not mean it does not get used in the majority of cases... It means that it the total cost of all repairs costs the company less than the money they are getting in (mainly because they are directly paying the engineers, so get them at a far reduced rate than you would have to pay if you called one out for your non warranty covered product).


Quote:
Originally Posted by bs7 View Post
CrazySaver's deal works out at 190 for 5 years cover on an item costing 960, perhaps seems reasonable to some BUT remember the first year is covered by the manufacturer's warranty (except accidental damage); the likelihood is that the item will great down after 5 years; the insurance gives them 21 days to repair the item; the amount you get offered if the item breaks is reduced each year and may not necessarily allow you to purchase another item; you have to deal with Currys (and their seemingly incompetent staff) should things go wrong; and there's a chance that the item will be repairable - and the cost of the repair is unlikely to be more than the premium.
I took out the whateverhappens on a very nice TV I bought from Currys some time after I stopped working there, and even though I've never had to use it, don't feel that it's a bad offer. Certainly the 'within 21 days' thing is a lot better than the manufacturer's time, but they also state that the engineer will be with you within 2 working days. Having worked in Currys, I am well aware that most customers that cannot have their items repaired are offered the full amount they originally paid (plus a pro-rata refund of the rest of the warranty cost so they can put it towards a new one if they wish). If for some stupid reason you're not offered enough to buy a replacement item (of the same specs - normally you'll be able to get something better) then it's never been a problem for me to call customer services and explain what features of the new product aren't available on an item less than a certain price and get them to bump their cash (in some cases well above what they originally paid) on behalf of the customer.

As for 'Washing Machines are unlikely to be damaged accidentally', you'd be surprised how many times I've had angry customers come back to me complaining that the manufacturer won't repair their washing machine because it had a coin stuck in it. I'd say probably once a week, in a small store. Happened to one lady twice in two weeks actually, and her and her husband had a full blown argument in front of me over who'd left the money in their pockets. Still, that was very unlucky. In some cases when I'd feel really sorry for people, I'd unofficially suggest taking out the extended cover monthly retro-actively, getting the item repaired/exchanged on the Whateverhappens cover and then cancelling the monthly thing a few months down the line. But you didn't hear that from me...
eVOLVE is offline
Reply With Quote Report Post
# 20
rizel23
Old 28-05-2007, 5:48 PM
MoneySaving Stalwart
 
Join Date: Jul 2005
Posts: 276
Default

Curry's make a profit if you don't use the whateverhappens policy (obviously) break even on the 1st call out & repair, then loose money on any call outs after that. Well thats what my manager told me whilst i worked there
rizel23 is offline
Reply With Quote Report Post
Reply

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 7:57 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 23 July 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL MUSIC! 88
  • ED SHEERANX (DELUXE EDITION)
  • VARIOUS ARTISTSTHE HOUSE THAT GARAGE BUILT - MINISTRY OF SOUND

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.