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  • FIRST POST
    mazy_m
    DELL STUDIO 1558 FAULTY since brought it due to fans being on the bottom too late????
    • #1
    • 10th May 12, 1:34 PM
    DELL STUDIO 1558 FAULTY since brought it due to fans being on the bottom too late???? 10th May 12 at 1:34 PM
    Hi all,

    So before I had the wisdom of all your advice and started using this site properly. I brought a Dell Studio 1558 from dell themselves and since the day I had it it's been faulty. The main issue being the fans are on the bottom so it overheats like crazy and therefore things don't work as they should. It's noisy and annoying.

    At first it was always a lot slower than it should have been and there was something strange about the charging. I contacted them which was a headache and loads of faffing around and the charging issue seemed to have sorted itself out so I decided to leave chasing them about it as I couldn't be bothered with the hassle. Although I wasn't happy the fact I wasn't getting what I paid (over the odds- stupidly!!) for.

    About 8-9 months later the laptop was really annoying me with how slow it was it was getting to the point where I couldn't use it so I contacted them regarding it and they didn't respond. So I contacted them again many times via phone and email to receive no reply.

    I decided to just forget about it as at this time I was ill and went into hospital with high blood pressure (so getting angry about this was not worth it!!)

    However fast forward to now and the fan issue has escalated as I was used to just using it and switching it off if it got too hot and yes it was annoying when it shut down but at least it worked a little! So the other night the fan started going crazy and it went hotter than it's ever been before and started making a crazy fizzing noise. So I took the charger out and switched it off to cool down. It had a funny smell so I let it cool down and my brother had a look at it and cleaned it in case any dust got in and said it seems as if some components have been burned and it's now not turning on.

    I do wish I had sorted this at the time and continued it however I didn't... so what are my rights here I have all the emails and a log (somewhere) of all the calls I made to them in regards to the overheating via the design fault and it not working properly. I just didn't take it further at the time as they were proving hard to contact and too much hassle.

    Can anyone inform me where I legally stand on this matter in regards to getting the computer fixed or a replacement.


    Thanks

    Maz
    A lot of fellows nowadays have a B.A., M.D., or Ph.D. Unfortunately, they don't have a J.O.B."
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