Main site > MoneySavingExpert.com Forums > Household & Travel > Consumer Rights > DELL STUDIO 1558 FAULTY since brought it due to f... (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
DELL STUDIO 1558 FAULTY since brought it due to fans being on the bottom too late????
Closed Thread
Views: 1,348
Thread Tools Search this Thread Display Modes
# 1
mazy_m
Old 10-05-2012, 1:34 PM
MoneySaving Stalwart
 
Join Date: Feb 2010
Posts: 567
Default DELL STUDIO 1558 FAULTY since brought it due to fans being on the bottom too late????

Hi all,

So before I had the wisdom of all your advice and started using this site properly. I brought a Dell Studio 1558 from dell themselves and since the day I had it it's been faulty. The main issue being the fans are on the bottom so it overheats like crazy and therefore things don't work as they should. It's noisy and annoying.

At first it was always a lot slower than it should have been and there was something strange about the charging. I contacted them which was a headache and loads of faffing around and the charging issue seemed to have sorted itself out so I decided to leave chasing them about it as I couldn't be bothered with the hassle. Although I wasn't happy the fact I wasn't getting what I paid (over the odds- stupidly!!) for.

About 8-9 months later the laptop was really annoying me with how slow it was it was getting to the point where I couldn't use it so I contacted them regarding it and they didn't respond. So I contacted them again many times via phone and email to receive no reply.

I decided to just forget about it as at this time I was ill and went into hospital with high blood pressure (so getting angry about this was not worth it!!)

However fast forward to now and the fan issue has escalated as I was used to just using it and switching it off if it got too hot and yes it was annoying when it shut down but at least it worked a little! So the other night the fan started going crazy and it went hotter than it's ever been before and started making a crazy fizzing noise. So I took the charger out and switched it off to cool down. It had a funny smell so I let it cool down and my brother had a look at it and cleaned it in case any dust got in and said it seems as if some components have been burned and it's now not turning on.

I do wish I had sorted this at the time and continued it however I didn't... so what are my rights here I have all the emails and a log (somewhere) of all the calls I made to them in regards to the overheating via the design fault and it not working properly. I just didn't take it further at the time as they were proving hard to contact and too much hassle.

Can anyone inform me where I legally stand on this matter in regards to getting the computer fixed or a replacement.


Thanks

Maz
A lot of fellows nowadays have a B.A., M.D., or Ph.D. Unfortunately, they don't have a J.O.B."
mazy_m is offline
Report Post
# 2
Browntoa
Old 10-05-2012, 1:40 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Oct 2004
Location: MSE
Posts: 27,773
Default

laptops are always prone to overheating if there is not adequate airflow, its normal for the fan to be underneath with an outlet on the side. If you tended to sit with it on your lap and reduce the airflow then the fans would run all the time , or if the fan was clogged with dust etc


its possible the charging jacks been damaged if making that noise ??

how old is the actual machine ??
I'm the Board Guide of the Referrers ,Telephones, Pensions and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.


Browntoa is offline
Report Post
The Following User Says Thank You to Browntoa For This Useful Post: Show me >>
# 3
somethingcorporate
Old 10-05-2012, 1:41 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jun 2009
Location: The North
Posts: 7,752
Default

Given the age of the laptop you'd need to prove that the fault is inherent via an independent report. The remedy options for the retailer would be replace (unlikely), refund (with a deduction for the use you have had from the laptop), or a repair (which is most likely, but if it is a design floor is not going to fix the issue in the long term).

Have you tried an external laptop cooler? they are really good, cost about 20 and will probably solve your overheating problem. We used it for a notebook that had no fans at all and never had any heating problems when we started using it.
The problem with principles is sometimes they serve no purpose other than to make the holder of said principle righteously indignant. Righteous indignation doesn't get you a refund for your item, but I guess it allows you the opportunity to chunter away on the internet. Fluffnutter
somethingcorporate is offline
Report Post
The Following User Says Thank You to somethingcorporate For This Useful Post: Show me >>
# 4
Browntoa
Old 10-05-2012, 1:43 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Oct 2004
Location: MSE
Posts: 27,773
Default

this thread seems to indicate clogged fans

http://en.community.dell.com/support....aspx#19870233
I'm the Board Guide of the Referrers ,Telephones, Pensions and Discount Code boards which means I'm a volunteer to help them run smoothly and I can move and merge posts there. However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.


Browntoa is offline
Report Post
The Following User Says Thank You to Browntoa For This Useful Post: Show me >>
# 5
mattyprice4004
Old 11-05-2012, 12:34 AM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Nov 2011
Posts: 3,098
Default

Wow, you expect people to know your legal position yet don't tell us when you bought the machine?
Drives - MG ZT-T CDTi Auto
Owns - Nothing, yet! House hopefully in a few years
Gluten free as of 11/06/14!
mattyprice4004 is offline
Report Post
# 6
mazy_m
Old 11-05-2012, 7:58 AM
MoneySaving Stalwart
 
Join Date: Feb 2010
Posts: 567
Default

Quote:
Originally Posted by mattyprice4004 View Post
Wow, you expect people to know your legal position yet don't tell us when you bought the machine?

Slight overexageration...!! lol!

It was brought in October 2010

Thanks Browntoa i'll ask my brother to check out the charging Jacks he had already went to clean it with the canned air and said it wasn't really that dusty.

Somethingcorporate- Yes I wouldn't mind them doing a report etc as I have emails from the week after I brought the laptop proving that it wasn't working right and then months later also (this time with the overheating issue more noticeable.

I'd been trying to use this laptotray thing with holes underneath but even after being on for literally a couple of minutes it would be hot and the fans going crazy. When they fix it etc i'll look into the fans as 20 isn't a lot to prolong the life of a laptop so i'd be happy to do that as like you saying when it's fixed it doesn't change the fact that all bar one (the smallest one!! ) of the fans are on the bottom of the laptop!

Thanks for your help all!!

Maz
A lot of fellows nowadays have a B.A., M.D., or Ph.D. Unfortunately, they don't have a J.O.B."
mazy_m is offline
Report Post
# 7
Forwandert
Old 11-05-2012, 8:10 AM
Serious MoneySaving Fan
 
Join Date: Sep 2010
Posts: 934
Default

Not sure exactly where you would like the fans to be? If they put them on the side you would have a mighty thick laptop and on the top they would be full of dust and anything could fall in.
Forwandert is offline
Report Post
# 8
mazy_m
Old 11-05-2012, 8:19 AM
MoneySaving Stalwart
 
Join Date: Feb 2010
Posts: 567
Default

Well if they had a couple of decent sized ones on the side. Not the teeny one that they have that never seems to have any air coming from it. That would probably help. I had a dell previously and never encountered this problem and I use it in exactly the same way.
A lot of fellows nowadays have a B.A., M.D., or Ph.D. Unfortunately, they don't have a J.O.B."
mazy_m is offline
Report Post
# 9
Fosterdog
Old 11-05-2012, 4:28 PM
Serious MoneySaving Fan
 
Join Date: Sep 2011
Posts: 1,779
Default

I'm pretty sure that model doesn't have any fans on the side, the fan is underneath where it sucks in the air to cool the system, what's on the side is the output vent where the hot air is pumped out.

99% of laptops have the same design, it's usually them being used on the wrong type of surface that causes the overheating, that or the temperature of the room they are used in is too high, the fans can't cool the system properly if all they have going in is warm air.
Fosterdog is offline
Report Post
# 10
Forwandert
Old 11-05-2012, 9:31 PM
Serious MoneySaving Fan
 
Join Date: Sep 2010
Posts: 934
Default

Just a thought, as you say its running slow and overheating. Is there anything running that's causing any problems? If there's some dodgy software it could potentially caused the same effects if its constantly running.
Forwandert is offline
Report Post
The Following User Says Thank You to Forwandert For This Useful Post: Show me >>
# 11
Nilrem
Old 12-05-2012, 8:47 AM
Serious MoneySaving Fan
 
Join Date: Apr 2006
Posts: 1,812
Default

Quote:
Originally Posted by Forwandert View Post
Just a thought, as you say its running slow and overheating. Is there anything running that's causing any problems? If there's some dodgy software it could potentially caused the same effects if its constantly running.
It could even be something like the modern versions of MSN, with the flash adverts in every chat window - flash is a pain in the neck as a lot of adverts are very badly coded and can easily push even a desktop CPU to 100% usage on (at least) one core.

I upgraded my msn about a year ago and noticed my system was sluggish, spotted what it was in the task manager.
Cue me installing a programme that let me disable the flash adverts in msn chat windows, and not having the problem any more.
Nilrem is offline
Report Post
# 12
mazy_m
Old 15-05-2012, 10:48 AM
MoneySaving Stalwart
 
Join Date: Feb 2010
Posts: 567
Default

HI again thanks for the info. I don't install or download anything onto it. It came with thing on it so i've left it like that. I don't use MSN. The only thing that gets done is the windows updates when it requests it. But it has been sluggish from day one it has never worked correctly. It's just got progressively worse with it's overheating and now obviously not switching on. Again I'm having a terrible experience with Dell they're promising to call me at certain times and not. Then when I email they ring and I answer (however not during the time I said I was available) he said it's my fault they can't speak to me as I can't talk during certain times. I work...sorry and actually I've given then a few hours off a morn afternoon and all evening they can contact. They're avoiding me like they did before. But I was too ill for a fight then. Now bring it on DELL!
A lot of fellows nowadays have a B.A., M.D., or Ph.D. Unfortunately, they don't have a J.O.B."
mazy_m is offline
Report Post
# 13
tomwakefield
Old 15-05-2012, 12:48 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jan 2007
Location: Exeter, UK
Posts: 7,213
Default

Quote:
Originally Posted by Fosterdog View Post
99% of laptops have the same design, it's usually them being used on the wrong type of surface that causes the overheating, that or the temperature of the room they are used in is too high, the fans can't cool the system properly if all they have going in is warm air.
Hence laptop being a rather unfortunate name, as you should really use them on a hard surface.
Competition wins: Where's Wally Goody Bag, Club badge branded football, Nivea for Men Goody Bag
tomwakefield is offline
Report Post
The Following User Says Thank You to tomwakefield For This Useful Post: Show me >>
# 14
mazy_m
Old 17-05-2012, 8:16 PM
MoneySaving Stalwart
 
Join Date: Feb 2010
Posts: 567
Default

Yeah "lap"top not quite the right word!! lol!!

Well I finally got through to someone useful at Dell and they're picking it up...repairing it and delivering it at no cost to me....as long as I didn't cause it to break! Which I haven't so all good!! wooo!
A lot of fellows nowadays have a B.A., M.D., or Ph.D. Unfortunately, they don't have a J.O.B."
mazy_m is offline
Report Post
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT. The time now is 1:10 AM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 17 December 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

MSE's Twitter Feed

profile