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  • FIRST POST
    maybelle19
    Warning - Noddle (callcredit) the 'free' credit check that isn't
    • #1
    • 28th Sep 11, 1:32 PM
    Warning - Noddle (callcredit) the 'free' credit check that isn't 28th Sep 11 at 1:32 PM
    I dont know if this is the right place to post, but here goes...

    Callcredit, who carry out credit checks, are in the process of setting up an 'new' company - called Noddle.

    They say that the purpose of Noddle is to provide FREE Credit Checks, PERMANENTLY. They say it is going through, or is now through its Beta stage - although you have to register for a 'phased' membership'.

    I duly registered and was emailed my invitiation to register. The link takes you to Callcredit - although they repeatedly warn / reassure that they're aware you're signing for 'FREE' Noddle.

    To prove ID you are required to provide card details. My Mastercard (PrePay) was not accepted (I should have stopped then) so, stupidly, I used my bank card! I made sure that I did not give permission for the card details to be kept.

    Over a week ago, I discovered that Callcredit had taken 12 from my account. Apparently they will continue to do this if I dont make them stop (or cancel my card).

    I emailed Noddle - no reply.
    Further Complaint - Reminder - Which earned an apology from Kirsty, with instructions to contact 'Callcredit', as it must have been my fault but I'd inadvertently signed up with them (Noddle checked their links before posting).

    Next day - Another reply (My complaint had been rather strong) from Gill this time, although she obviously had no idea that Kirstly had already replied. Strangely, their responses / blame shifting, were word for word identical.

    In the meantime, my emails to Callcredit were simply ignored.
    I resent my heavily highlighted complaint - to both companies - threatening Trading Standards / police, etc.

    Friday - Received reply from Rebecca at Callcredit - asking for copies of previous mail and responses from Noddle - so she could 'investigate'. I replied immediately.

    Today - Received reply from Kirsty at Noddle. Sorry - but (silly me) I must have joined Callcredit without using the proper link (err... NO).

    I've now sent email to both - with instructions to cancel, remove details and confirm actions.

    Have just this minute received e-mailed apology from Kirsty, who has arranged my removal from Noddle. She assures me that Call Credit will do the same. I await the latter's confirmation of receipt or action. They've yet to acknowledge any reimbursement.

    JUST TO WARN EVERYONE: Please DO NOT sign up for 'free' Credit Checks via Noddle (or Callcredit for that matter). They will take money from the card you provide - and will keep taking, on a monthly basis, until you notice the loss... Please also pass this warning on to friends. I hate to think how much they're making from this 'registration process'
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