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    Sunny Saver
    Complaints procedure for ESA
    • #1
    • 9th Sep 11, 2:16 PM
    Complaints procedure for ESA 9th Sep 11 at 2:16 PM

    I'm trying to look up the Complaints Procedure vis-a-vis bad customer service from ESA staff.

    My friend was in receipt of this and his allowance has been stopped. He wasn't informed of this, only found when there was no money in the bank.

    He asked for a copy of the disallowance letter and medical report about six weeks ago, yet still they have not been sent.

    Apparently he can't make an appeal without seeing the medical report, as he doesn't know what he's appealing against.

    He's not PC literate so asked me to look up the Complaints Procedure, as he wants to complain about the staff who have not sent him the information, but I can't find it online. When he rung them up, they said 'write a letter', which he did about two weeks ago, but they 'haven't received it'.

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