MSE News: Talk Talk worst for phone and broadband complaints

I had to take them to court, after chasing them for 6 months, for a £15.46 refund on my old narrowband account.

I ceased the service and, as I always do, took a copy of the message. They took another monthly payment. I complained, they ceased the CPA, and write saying that my account had been credited. AOK? No. No trace of the money. Phone calls, letters, then the final court warning letter.

MoneyClaim Online, and than they acknowledge, which gets them another 14 days. They finally pay up in a letter, dated just before I'd applied for judgement.

Even if they are the cheapest, I will not do business with them again in this, or any subsequent lifetime.

siana wrote: »

I've been with 'Opal' for four years for phone and broadband. They recently cut me off without so much as a letter, phone call or email.

I've just had the same thing happen - I'd been with Pipex for years, through the tiscali take over etc before Talk Talk took them over. After promises of "the level 2" engineer will phone you (they didn't), and the level 3 engineer will have to look into it (they didn't either), the BT engineer will have to come out (took the day off work and he didn't turn up either) after 6 weeks I moved to another provider who got me back online within 12 hours of moving.

Then on Wednesday this week the engineer phoned to say that they couldn't investigate the problem because I'd moved provider. All I wanted was the service I was paying for - surely that's not too much to ask.

My next TT billing date is imminent so I await further developments.

But for those saying you get what you pay for - where I live is too rural for the low prices - all broadband here is over £20 a month - so I expect appropriate service for having to pay 2 or 3 times what other people do.

I've been with talk talk for a few years and have had problems when things have gone wrong and the call centre people don't seem to say the same things as the last. You know you get put through to someone in Mumbai and they swear it's all going to be done by thursday ... next time it's someone in Bejing or Dublin that says something quite different.

It's very useful to record the calls and it used to pretty easy if you had a dial up phone modem. These days you need something attached to the phone itself.

Sorted me out a few times when I had problems with BT, as soon as I told them I recorded all their calls they very quickly sorted out my problems.. funny really as they originally denied there was any problem with their service and billing.

Talk talk it's just incompetence and lack co ordination, if you're lucky nothing goes wrong and you will like me save literally thousands if £s over what BT charge or would charge for the truely dreadful third rate bait and switch phone services.
(are they still the worlds most expensive teleco?)

Talk Talk are essentially a good service and at least you do get to talk with someone unlike BT where you can be holding the line up to 1 1/2 hours and then get dropped back to the queueing system.

Talk talk customer services ranges between appalling to quite good depending on which call centre they put you through to ..... always ask for UK based ones if you can .... other places although they may speak good english don't always understand the nuances of native english.

The direct debit guarantee the banks offer can be used to get money back that has been taken wrongly..

If Tiscali (they were a tricky bunch shysters almost as bad as BT) say you owe money and call in debt collectors .... good.... I'd relish taking THEM to court for harrassment and getting a sizeable payout.

I'm sure ofcom would receive more complaints about Primus if they had half as many customers as Talk Talk