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  • FIRST POST
    To-poor
    Why you cant trustatrader.com
    • #1
    • 20th Mar 11, 6:07 PM
    Why you cant trustatrader.com 20th Mar 11 at 6:07 PM
    This website supposedly contains a directory of vetted and referenced tradesmen that you can trust. Ive used two traders from this website both picked by me because of the high standard of onsite recommnedations from previous customers and had bad experiences with both.

    I wondered if I was unlucky but after trying to leave feedback regarding my bad experiences Ive since realised that not all references are published!

    If you leave a positive review it gets posted straight onto the site but negative reviews are not unless "investigated".

    I left two frank and accurate reviews detailing the bad workmanship and service I experienced from NA Carpentry and Aqua PH plumbling neither of which have been published.

    I have spoken at length with [TEXT DELETED BY FORUM TEAM] the owner of the site and explained fully the extent of my experiences with these tradesmen and the reviews are still not viewable.

    In a token effort and after a lot of pressure, my review of NA Carpentry appeared on the site and was heavily edited to just three words "Do Not Use". Unsurpisingly Andy of NA Carpentry then performed a job for free and received a glowing reference which appeared on the site making a joke of the damage he caused to my property and the review I left.

    [TEXT DELETED BY FORUM TEAM] is well aware of the damage caused by NA Carpentry and went so far as to refund the money I paid to them yet he still wont publish my feedback to stop other customers making the same mistake I did?

    I have contacted Trustatrader several times to enquire as to why my reviews have not been published and have never received a satisfactory response.

    Imagine if ebay only published positive reviews of members who ripped off others.
    Last edited by MSE Investigator; 01-07-2014 at 10:32 AM. Reason: pending investigation
Page 1
  • EssexGirl
    • #2
    • 20th Mar 11, 7:37 PM
    • #2
    • 20th Mar 11, 7:37 PM
    As far as I'm aware, the "trusted" traders have to pay to advertise on that website, so as far as I'm concerned I wouldn't touch a trader on there with a bargepole no matter what is said about them.


    That's why the owner doesn't want any negative comments about his cash cows.

    Ask around, go by word of mouth.
  • vuvuzela
    • #3
    • 3rd Oct 11, 2:35 PM
    • #3
    • 3rd Oct 11, 2:35 PM
    Signing up, one post, defending a website ? SPAM.
  • fadetogrey
    • #4
    • 3rd Oct 11, 2:44 PM
    • #4
    • 3rd Oct 11, 2:44 PM
    I've used tradesmen from Trustatrader, and had no problems at all. As for the traders having to pay, why shouldn't they be expected to pay for the use of the site, as it's bringing them in work, it's a business, not a charity.

    I've also looked up the reviews that the top poster has said, and although I've seen the 'DO NOT USE! review, and can understand his frustration, have a couple of questions myself. If your first impression was so poor, why did you bother to use him and not look elsewhere? You also got your money back, and your review saying exactly not to use, so what if your own words didn't make it up there? That 'do not use' is probably more effective than any vitriolic ramblings about some bloke whose work hasn't come up to your expectations. You said first impression was poor and yet you stil used him, so can only guess it's because he was the cheapest. You pay peanuts, you get monkeys. At least you had your peanuts thrown back.
    Originally posted by 50/50
    This was a paid endorsement from a director of trustrader...
    counting down the time I got left.
  • shaun from Africa
    • #5
    • 3rd Oct 11, 3:00 PM
    • #5
    • 3rd Oct 11, 3:00 PM
    Checkatrade isn't any better.

    They state that businesses are "Recommended, vetted and monitored" yet they twice failed to reply to an e-mail I send asking why they allowed a driveway company to be listed whilst they were operating illegally (being investigated by the local council for setting up and running the business from a residential property despite already having planning permission denied for this).
  • macnoonix
    • #6
    • 21st Dec 11, 5:28 PM
    • #6
    • 21st Dec 11, 5:28 PM
    Hi there , I joined this site to defend Trustatrader . I became unemployed in July 2010 as an electrician and spent 8 weeks queueing for a fortnightly dole cheque of 80 . Luckily at the time my wife was in the process of receiving a cash settlement from her ex husband and after a lot of careful thought we decided to apply the money wisely and started my own business . After a few months of trying to pull my business off the ground I began to build up a client base and in January went through a fairly rigorous process of supplying documents and literature to Trustatrader for membership . This was a very comforting process for me because I knew that not everyone becomes a member and only those with the necessary qualifications , insurance and paperwork would be considered . For this reason I would imagine that the gentleman with the bad experiences with Trustrader should acknowledge that despite a rigorous vetting process there are instances that some tradesmen slip the net . However , we have been the target of word of mouth builders and can assure you that they too have a tendency to be poor .

    I am now looking to renew my membership in January and have enjoyed a very happy relationship with the site and my clients who have accessed me from there and have had no problem with endorsing the site to other tradesmen

    Trustatrader has a feedback system and I have never had any negative feedback myself and cannot imagine the site would screen negative feedback . They will always contact the clients to validate negative feedback and take a dim view of poor workmanship .

    I hope this has been helpful

    Trevor

    T.Nixon Domestic Electrician
  • burnleymik
    • #7
    • 21st Dec 11, 5:39 PM
    • #7
    • 21st Dec 11, 5:39 PM
    in January went through a fairly rigorous process of supplying documents and literature to Trustatrader for membership . This was a very comforting process for me because I knew that not everyone becomes a member and only those with the necessary qualifications , insurance and paperwork would be considered .
    Originally posted by macnoonix
    Just because a tradesman has the relevant documents doesn't mean they will do a good job or even be any good at what they are doing.

    Although I agree negative feedback should be checked for legitimacy, if it i found to be honest and true then it should be added to said tradesman's records, otherwise the site is basically a fraud.

    It seems to me like the business model is a failure if what is posted here is true. Might as well just use the yellow pages.
  • katejo
    • #8
    • 21st Dec 11, 8:57 PM
    • #8
    • 21st Dec 11, 8:57 PM
    I have not yet used this site but it was recommended to me just last week. I was therefore disappointed to see the criticisms on MSE. If you have had a good experience, please do let us know
  • maninthestreet
    • #9
    • 22nd Dec 11, 8:54 AM
    • #9
    • 22nd Dec 11, 8:54 AM
    The business model of trustatrader (and at least one other business that replaces 'trust' with 'check' in their name) is that they offer a paid business directory service to tradesmen. So the tradesmen are their customers, not the members of the public who choose to use the services of one of their customers. Not surprisingly, trustatrader is not gong to bite the hands of those that feed it......
    "You were only supposed to blow the bl**dy doors off!!"
  • 50/50
    Just because a tradesman has the relevant documents doesn't mean they will do a good job or even be any good at what they are doing.

    Although I agree negative feedback should be checked for legitimacy, if it i found to be honest and true then it should be added to said tradesman's records, otherwise the site is basically a fraud.

    It seems to me like the business model is a failure if what is posted here is true. Might as well just use the yellow pages.
    Originally posted by burnleymik
    The reason you don't see many bad reviews, if any, on Trustatrader is simple - if the traders turn out to be crap, they're removed from the site, refunded their money, and told not to come back. If they're not trustworthy, of course they're not going to be allowed to stay. Not every company would even hand the money back if they found out that something was false, but these guys just hand the money back so that's the end of it.
  • dacouch
    Signing up, two posts, defending a website ? SPAM.
    Originally posted by vuvuzela
    Me thinks you could be right
  • missesther
    I tend to use Which local - has saved me a lot of grief
  • grayme-m
    There is a website advertising on our local commercial radio station like this one (may be this one).

    A thought I had was, if anyone can leave negative or positive feedback, what stops a tradesman making up a lot of positive feedback about themselves?
    Toyota - 'Always a better way', avoid buying Toyota.
  • browneyedbazzi
    I'd be very hesitant to use a commercially operated trade directory...in a lot of areas there are similar directories available through trading standards which I'd rather use because they are much more likely to be on the side of the consumer. (in some cases traders still need to pay to sign up but the fees are lower and the standards to join are higher)

    You have to go looking for them because they don't have massive advertising budgets, but once found I think it's a much more trustworthy source of recommendations.

    I'm sure there are some very good, reputable traders on trustatrader and other commercially operated sites, but sadly they're mixed in amongst a lot of rubbish the operators are happy to leave on their books so long as the membership/referral fees keep rolling in.
  • AKUK
    I am a fully qualified and registered electrician. I recently joint trust a trader, they asked me to send them photocopies of all my qualification certificates, insurance, and a detaild form with professional information, they called 5 of my customers and interviewed them, the only company that really checked my details and recommendations, and this is why I joint the

    Regarding this complaint, I think that if you had problems with 2 tradsmen I would ask the quastion why? This might be because you are one of those customers that will always find something to complain about, did you ever have something done for you and you did not complain?

    Or maybe you have another reason and you are trying to discredit Trusta trader for that reason.

    A tradsman cannot make up a lot of positive feedback about himself because there is a date, name and address in each recommendation, ofcourse 100% froud proof is not possible; you have them in the Parliament, banks etc.
    The fact that it is working does not mean that it is safe!!!
  • Hezzawithkids
    I'd be very hesitant to use a commercially operated trade directory...
    Originally posted by browneyedbazzi
    I agree 100%. Had a very similar experience to the OP a couple of years ago only with MyHammer. I now go by word of mouth and personal recommendation.
    The 5:2 Diet - just one day away from pudding

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  • Leif
    Hi there , I joined this site to defend Trustatrader . I became unemployed in July 2010 as an electrician and spent 8 weeks queueing for a fortnightly dole cheque of 80 . Luckily at the time my wife was in the process of receiving a cash settlement from her ex husband and after a lot of careful thought we decided to apply the money wisely and started my own business . After a few months of trying to pull my business off the ground I began to build up a client base and in January went through a fairly rigorous process of supplying documents and literature to Trustatrader for membership . This was a very comforting process for me because I knew that not everyone becomes a member and only those with the necessary qualifications , insurance and paperwork would be considered . For this reason I would imagine that the gentleman with the bad experiences with Trustrader should acknowledge that despite a rigorous vetting process there are instances that some tradesmen slip the net . However , we have been the target of word of mouth builders and can assure you that they too have a tendency to be poor .

    I am now looking to renew my membership in January and have enjoyed a very happy relationship with the site and my clients who have accessed me from there and have had no problem with endorsing the site to other tradesmen

    Trustatrader has a feedback system and I have never had any negative feedback myself and cannot imagine the site would screen negative feedback . They will always contact the clients to validate negative feedback and take a dim view of poor workmanship .

    I hope this has been helpful

    Trevor

    T.Nixon Domestic Electrician
    Originally posted by macnoonix
    I'm very suspicious of this post, mainly because it is too quick to support the web site, but also because he says "we have been the target of word of mouth builders and can assure you that they too have a tendency to be poor . "

    This is certainly not my experience, and not the experience of friends.

    I used a builder recommended by a colleague's parents. Excellent.

    I used a tiler recommended by the (good) company that did my kitchen. Excellent.

    I used my late mother's plumber. Excellent.

    I used a kitchen company with huge numbers of excellent reviews on an unpaid review site. Excellent.

    Numerous friends have used trades obtained by word of mouth and had good work done. In fact they have used them several times.

    I used a builder from CheckATrade. So so, with issues e.g. bodged filling of screw holes in skirting board, damage to window frame etc. The project manager drove me nuts with his "I'll do it tomorrow" promises/lies, when in reality he had no intention of doing it tomorrow, and I was lucky if he did it in a month.

    I used a bathroon design and fitting company from CheckATrade. Complete cowboys, and I am about to send a letter informing them that in 14 days I will start court proceedings to get back the 3000 deposit. They screwed up a bathroom refit, and I had to have it redone. They lied about what they did, and the work was incompetent e.g. using cement based adhesive with porcelain tiles on bare plaster. Not only should they have used primer but they falsely claimed to have done so. And when I tried to remove tiles, I found they almost fell off the walls. These are 45cm by 24cm tiles in the bath area, and could seriously injure someone if they fell off. I had three surveys that confirmed poor workmanship. As to whether I will ever see any of that 3000, who knows.

    I posted a review on CheckATrade, and took many weeks to apepar, and then it was pulled as the bodgers claimed to have suffered a death in the family. It took several weeks to re-appear, and almost straight away a response appeared, containing nothing but lies. The bodgers claimed to have refunded some money, and claimed to have used an adhesive that did not require primer. I showed written proof to CheckATrade that the response was fraudulent, but they did nothing (well, they claimed to speak to the bodgers, but said that all conversations had to remain private due to data protection regs). Oh, and CheckATrade edited my review such that a sentence saying "I have lost 3000" became "I have made a loss". Quite different! I have heard elsewhere from trades that many reviews are fraudulent, and although I have no proof of that statement (and CheckATrade would deny it) it would not surprise me were it to be true.

    Basically CheckATrade is nothing more than a sales brochure for companies. Some are good, at least 50% aren't. A colleague used them, and got a good trade. A job agent I spoke to used them and got a bodger. If a trade is any good, they get work from word of mouth. If they are either new, or bad, then they use a site such as CheckATrade. My view is avoid these sites. They are not your friend, as they act for trades.
  • Leif
    I am a fully qualified and registered electrician. I recently joint trust a trader, they asked me to send them photocopies of all my qualification certificates, insurance, and a detaild form with professional information, they called 5 of my customers and interviewed them, the only company that really checked my details and recommendations, and this is why I joint the

    Regarding this complaint, I think that if you had problems with 2 tradsmen I would ask the quastion why? This might be because you are one of those customers that will always find something to complain about, did you ever have something done for you and you did not complain?

    Or maybe you have another reason and you are trying to discredit Trusta trader for that reason.

    A tradsman cannot make up a lot of positive feedback about himself because there is a date, name and address in each recommendation, ofcourse 100% froud proof is not possible; you have them in the Parliament, banks etc.
    Originally posted by AKUK
    I find this post offensive. The first post on this site and you support trade advertising sites. Are you by any chance employed by one of these sites?
  • Jonesy McJones
    The business model of trustatrader (and at least one other business that replaces 'trust' with 'check' in their name) is that they offer a paid business directory service to tradesmen. So the tradesmen are their customers, not the members of the public who choose to use the services of one of their customers. Not surprisingly, trustatrader is not gong to bite the hands of those that feed it......
    Originally posted by maninthestreet
    I think this just about sums it up...

    An ex of mine used two (well recommended) tradesman from one of these sites - one to fix gutters, who bodged the job but at least he (eventually) come back to fix it - and one to install a kitchen sink and replace a power shower, the sink was fine but the shower, oh dear....
  • BillTrac
    Checkatrade isn't any better.

    They state that businesses are "Recommended, vetted and monitored" yet they twice failed to reply to an e-mail I send asking why they allowed a driveway company to be listed whilst they were operating illegally (being investigated by the local council for setting up and running the business from a residential property despite already having planning permission denied for this).
    Originally posted by shaun from Africa
    I wanted to convert an under stairs cupboard to a cloakroom. I called three different people through Checkatrade. One didn't bother to respond, and the other two came and surveyed and then didn't bother getting back to me.

    I was talking to a friend last week who recommended a plasterer. He came round and gave me a price in an hour. He finished the job yesterday, very well impressed.

    I will never, ever bother with these so-called 'trust a trader' websites again.

    Silly really, because as an electrician I have always relied on recommendations.
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