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Refunds on unused train tickets
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# 1
Thomask
Old 19-03-2011, 7:38 PM
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Default Refunds on unused train tickets

Hi

Hoping people can shed some light here!

- Can refunds be obtained on the unused return portion of a train ticket? If so, does it apply to Off-Peak and -Super Off-peak tickets? My understanding is it excludes Advance ticket types?

- Most of my tickets are purchased through third party ticket sellers - ie The Train Line, My Train Ticket etc.

- How is the refund calculated? Is it exactly half of the full ticket cost less what appears to be a 10 admin fee?

- How long do I have to claim the refund? Can this be done online?

- If I am claiming on more than one ticket would the 10 fee apply in each instance? Seems a lot for an admin fee.

Thanks in advance.
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# 2
Stigy
Old 19-03-2011, 9:26 PM
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Unless a specific advance type ticket, I'd imagine refunds would not apply unless there's a very good reason (such as the specific train was cancelled or there was severe disruptioin etc).
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# 3
dzug1
Old 20-03-2011, 10:58 AM
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There's no such thing as the return portion of an advance ticket - they are all singles. You can't get a refund, but if you do it before the original departure time you can chnage it to another train, paying any difference in fare plus a 10 admin fee.

Normal tickets (ie not advance) can be refunded less a 10 admin fee including part used ones. It's per ticket. I think officially you have 28 days to apply. Don't know procedure

But why are you buying through agencies when you can buy from virtually any train comany at the same price with no fees?
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# 4
AirlieBird
Old 20-03-2011, 2:25 PM
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You can get a refund for unused portions of off-peak and anytime tickets. Details of how to claim are in the 'help' or 'FAQ' sections of the websites you bought tickets from. I suspect the refund would be the difference between a Single and Return ticket, which in the case of off-peak tickets is usually 1 and 'off-peak Day' tickets 10p.
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# 5
Broadstone
Old 20-03-2011, 3:54 PM
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Quote:
Originally Posted by Thomask View Post
Hi

Hoping people can shed some light here!

- Can refunds be obtained on the unused return portion of a train ticket? If so, does it apply to Off-Peak and -Super Off-peak tickets? My understanding is it excludes Advance ticket types?.
Yes....You can get refunds for any unused tickets apart from advanced ones; although I have managed to do this on occasions with advanced ones.

I don't know why your tickets are unused. If need be, just be creative when giving reasons for them being unused; being ill is a good reason.

Quote:
Originally Posted by Thomask View Post
Most of my tickets are purchased through third party ticket sellers - ie The Train Line, My Train Ticket etc.

- How is the refund calculated? Is it exactly half of the full ticket cost less what appears to be a 10 admin fee?

- If I am claiming on more than one ticket would the 10 fee apply in each instance? Seems a lot for an admin fee.
You should get a full refund for the unused part of the return ticket less the 10 admin fee. For each railway company or 3rd-party agencies, try insisting 10 admin fee is applied only once for many instances. If they don't comply, just post an update on this thread for an escalation contact.

Quote:
Originally Posted by Thomask View Post
How long do I have to claim the refund? Can this be done online.
I believe that it is one calendar month for most agencies and raliway companies. Read their T&Cs to confirm. Some railway companies and agencies let you claim on-line whereas other require postage. It will be on their websites.

Last edited by Broadstone; 20-03-2011 at 3:56 PM.
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# 6
moonrakerz
Old 21-03-2011, 2:46 PM
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Quote:
Originally Posted by thomask View Post
- most of my tickets are purchased through third party ticket sellers - ie the train line, my train ticket etc.
why ???...........
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