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    Santander online banking problem
    • #1
    • 22nd Feb 11, 12:07 AM
    Santander online banking problem 22nd Feb 11 at 12:07 AM
    Hi, first post but long time lurker, so hopefully I'll get this right. I have several accounts with A&L. I frequently use online banking. I never used to have to problems till the switch to Santander.

    It has just locked me out for the third time, as it claims my online 5-number passcode is incorrect. 2 questions:
    1) Has this happened to anyone else? I've done online banking since it existed and never had this problem. I swear my number was correct. I tend to bank late at night, would this be a problem?
    2) I'm going abroad for 3 weeks on the 5th March and need online banking while I'm away. Is there any alternative to requesting a new passcode and hoping it turns up in time, doubtful given the 10 working day quote?

    Long term I'm switching, but I need a working account till I'm back and can sort it out.
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