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  • FIRST POST
    concerned43
    Pre-payment gas meter - battery failure
    • #1
    • 23rd Oct 10, 4:44 PM
    Pre-payment gas meter - battery failure 23rd Oct 10 at 4:44 PM
    I am with Scottish Power (for my sins) and have a pre-payment gas meter. I went to put my heating on this morning and it did not go on, I checked the meter and I have a 'Battery Fail' message. I knew this was going to happen because an engineer was sent out last month to correct the meter and told me that the battery was on its last legs but said he was not allowed to replace it because Scottish Power only do so when the battery has died.
    I tried contacting Scottish power's customer service team but they are 'updating their systems' and not available. I have tried 7 different number thus far:
    0845 607 6677
    0845 272 7999
    0845 270 7000
    0845 605 6677
    0845 744 4555
    0845 729 2292
    0845 270 3333
    .Some I got through to and they could not help and gave me other numbers to try and some of the lines are dead!
    So I now face the prospect of no heating or hot water this weekend. Does anyone else know of a number I could try?
    many thanks
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