We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
The MSE Forum Team would like to wish you all a very Happy New Year. However, we know this time of year can be difficult for some. If you're struggling during the festive period, here's a list of organisations that might be able to help
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Has MSE helped you to save or reclaim money this year? Share your 2025 MoneySaving success stories!
MSE News: Barclays tops list of shame for worst complaints handling
Former_MSE_Guy
Posts: 1,650 Forumite
This is the discussion thread for the following MSE News Story:
"A whopping 61% who took their gripe to the Ombudsman service about the bank won their case during the first half of 2010 ..."
"A whopping 61% who took their gripe to the Ombudsman service about the bank won their case during the first half of 2010 ..."
0
Comments
-
I am not surprised that Barclays has been named and shamed.
I have made several complaints to Barclays, which they rejected for various dubious reasons.
I then escalated all of my complaints to the FOS. The FOS found in my favour with regards MEAF charges but found against me with regards a bank overdraft charge (due to the appalling decision of the Supreme Court last year). My other complaints are still being investigated by the FOS.
I have also had to pass one of my complaints to the Information Commissioner as Barclays did not provide me with info in an appropriate time frame and, when I did get the info (belatedly), it was incorrect.
With Barclays and all of the other banks, building societies, etc., my advise is always to escalate your complaint to the FOS if/when the bank rejects your compliant. Even if their argument seems plausible and legal, I would still advise you that it is worth escalating to the FOS for an independant assessment.
Please also remember that the FOS will automatically charge the bank £500 for each complaint that it receives; so even if the FOS do not find in your favour, the bank will still lose money !
I hope this helps.0 -
This is the tip of the iceberg, many people are afraid of complaining in case they lose their banking facility. They needn't be, I have assisted bank customers for more than two decades.0
-
Is it time for an article about shopping around for PPI, what to look for, why it's a separate product to a mortgage, etc?0
-
Please also remember that the FOS will automatically charge the bank £500 for each complaint that it receives; so even if the FOS do not find in your favour, the bank will still lose money !
I hope this helps.
Is this a form of blackmail? Should claimants be required to sign a statement of truth?0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 353K Banking & Borrowing
- 253.9K Reduce Debt & Boost Income
- 454.8K Spending & Discounts
- 246.1K Work, Benefits & Business
- 602.2K Mortgages, Homes & Bills
- 177.8K Life & Family
- 260K Travel & Transport
- 1.5M Hobbies & Leisure
- 16K Discuss & Feedback
- 37.7K Read-Only Boards