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VENT: BRIGHT - LIFE, luxurious leather topped footstool - photos attached
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Torby
Posts: 1,704 Forumite
Thought I would order one of these for my mum....this is what they sent. After loads of problems (and lies from customer services) I eventually got a refund...
DON'T BUY FROM BRIGHT - LIFE UK
they didn't even offer an apology for the rubbish they sent.
DON'T BUY FROM BRIGHT - LIFE UK
they didn't even offer an apology for the rubbish they sent.
I'm now a retired teacher... hooray ...:j
Those who can do, those who can't, come to me for lessons:cool:
Those who can do, those who can't, come to me for lessons:cool:
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Eeeek!
That's disgusting!"Isn't it enough to see that a garden is beautiful without having to believe that there are fairies at the bottom of it too?" (Douglas Adams)0 -
PinkLipgloss wrote: »Eeeek!
That's disgusting!
and looking at all the funny spores on it....possibly a health hazard.I'm now a retired teacher... hooray ...:j
Those who can do, those who can't, come to me for lessons:cool:0 -
Gross. What on earth was their explanation for it?0
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Was that brought as 'new' or is it meant to look like its been used and sat in a shed for several years?0
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Was that brought as 'new' or is it meant to look like its been used and sat in a shed for several years?
:rotfl:
Perhaps it should be advertised as a "luxurious used rustic leather topped footstool".
EDIT - Addition OP - is this them?
http://blogs.mirror.co.uk/investigations/2009/01/asas-dim-view-of-brightlife-uk.html
http://jdmmarketingltd.com/"Isn't it enough to see that a garden is beautiful without having to believe that there are fairies at the bottom of it too?" (Douglas Adams)0 -
bella*donna wrote: »Gross. What on earth was their explanation for it?
sadly, but not surprisingly...they didn't give an explanation....OR...an apology, just a "standard", here's your refund for your cancellation....I had to pursue them for my original postage costs as well.
Second time I actually spoke to their "overseas" customer service dept, the guy told me to "dump" the item as (in his own words) "it costs £5 from their own pocket if they have to uplift the item which only cost £14.95" ... luckily I held onto the item under my duty of care responsibility and guess what, the collected it the following day.
I also criticised the lies told by 2 of their customer service team and suggested they check the recordings of my phone calls to prove what I had been told, but heard no more about that either.
Think I may have to post my own recordings (made for training purposes to demonstrate to others and family members how to deal with "overseas" call centres) to further highlight how ill-informed, badly trained customer service staff work for them and how despicable their service and quality of merchandise is.I'm now a retired teacher... hooray ...:j
Those who can do, those who can't, come to me for lessons:cool:0 -
PinkLipgloss wrote: »:rotfl:
Perhaps it should be advertised as a "luxurious used rustic leather topped footstool".
EDIT - Addition OP - is this them?
http://blogs.mirror.co.uk/investigations/2009/01/asas-dim-view-of-brightlife-uk.html
http://jdmmarketingltd.com/
thats them....and now I receive (nearly every 48 hrs) some sort of catalogue or "you have won" type of correspondance.
@coopdivi, no I haven't been able to find a website, just an overseas call centre and a PO box in Liverpool....says it all really.
Bright - Life UK ... Everything you never really wanted to buy ... at a price you never thought you would end up paying!I'm now a retired teacher... hooray ...:j
Those who can do, those who can't, come to me for lessons:cool:0 -
does anyone have the facility to find the UK directors name?...I've been to Companies House online but was unable to discover very much.
ThanksI'm now a retired teacher... hooray ...:j
Those who can do, those who can't, come to me for lessons:cool:0 -
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