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VENT: BRIGHT - LIFE, luxurious leather topped footstool - photos attached

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Torby
Torby Posts: 1,704 Forumite
edited 18 August 2010 at 5:18PM in Praise, vent & warnings
Thought I would order one of these for my mum....this is what they sent. After loads of problems (and lies from customer services) I eventually got a refund...

DON'T BUY FROM BRIGHT - LIFE UK

they didn't even offer an apology for the rubbish they sent.

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I'm now a retired teacher... hooray ...:j

Those who can do, those who can't, come to me for lessons:cool:
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  • PinkLipgloss
    PinkLipgloss Posts: 1,451 Forumite
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    Eeeek!

    That's disgusting!
    "Isn't it enough to see that a garden is beautiful without having to believe that there are fairies at the bottom of it too?" (Douglas Adams)
  • Torby
    Torby Posts: 1,704 Forumite
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    PinkLipgloss wrote: »
    Eeeek!

    That's disgusting!

    and looking at all the funny spores on it....possibly a health hazard.
    I'm now a retired teacher... hooray ...:j

    Those who can do, those who can't, come to me for lessons:cool:
  • bella*donna
    bella*donna Posts: 132 Forumite
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    Gross. What on earth was their explanation for it?
  • SimbaSimon
    SimbaSimon Posts: 810 Forumite
    First Anniversary Combo Breaker
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    Was that brought as 'new' or is it meant to look like its been used and sat in a shed for several years?
  • Coopdivi
    Coopdivi Posts: 3,412 Forumite
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    More on this thread.

    http://forums.moneysavingexpert.com/showthread.php?t=1795373

    Do they have a website?
  • PinkLipgloss
    PinkLipgloss Posts: 1,451 Forumite
    edited 17 August 2010 at 9:18PM
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    SimbaK2K wrote: »
    Was that brought as 'new' or is it meant to look like its been used and sat in a shed for several years?

    :rotfl:

    Perhaps it should be advertised as a "luxurious used rustic leather topped footstool".


    EDIT - Addition OP - is this them?

    http://blogs.mirror.co.uk/investigations/2009/01/asas-dim-view-of-brightlife-uk.html

    http://jdmmarketingltd.com/
    "Isn't it enough to see that a garden is beautiful without having to believe that there are fairies at the bottom of it too?" (Douglas Adams)
  • Torby
    Torby Posts: 1,704 Forumite
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    bella*donna wrote: »
    Gross. What on earth was their explanation for it?

    sadly, but not surprisingly...they didn't give an explanation....OR...an apology, just a "standard", here's your refund for your cancellation....I had to pursue them for my original postage costs as well.

    Second time I actually spoke to their "overseas" customer service dept, the guy told me to "dump" the item as (in his own words) "it costs £5 from their own pocket if they have to uplift the item which only cost £14.95" ... luckily I held onto the item under my duty of care responsibility and guess what, the collected it the following day.

    I also criticised the lies told by 2 of their customer service team and suggested they check the recordings of my phone calls to prove what I had been told, but heard no more about that either.

    Think I may have to post my own recordings (made for training purposes to demonstrate to others and family members how to deal with "overseas" call centres) to further highlight how ill-informed, badly trained customer service staff work for them and how despicable their service and quality of merchandise is.
    I'm now a retired teacher... hooray ...:j

    Those who can do, those who can't, come to me for lessons:cool:
  • Torby
    Torby Posts: 1,704 Forumite
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    PinkLipgloss wrote: »
    :rotfl:

    Perhaps it should be advertised as a "luxurious used rustic leather topped footstool".


    EDIT - Addition OP - is this them?

    http://blogs.mirror.co.uk/investigations/2009/01/asas-dim-view-of-brightlife-uk.html

    http://jdmmarketingltd.com/

    thats them....and now I receive (nearly every 48 hrs) some sort of catalogue or "you have won" type of correspondance.

    @coopdivi, no I haven't been able to find a website, just an overseas call centre and a PO box in Liverpool....says it all really.

    Bright - Life UK ... Everything you never really wanted to buy ... at a price you never thought you would end up paying!
    I'm now a retired teacher... hooray ...:j

    Those who can do, those who can't, come to me for lessons:cool:
  • Torby
    Torby Posts: 1,704 Forumite
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    does anyone have the facility to find the UK directors name?...I've been to Companies House online but was unable to discover very much.
    Thanks
    I'm now a retired teacher... hooray ...:j

    Those who can do, those who can't, come to me for lessons:cool:
  • Freddie_Snowbits
    Freddie_Snowbits Posts: 4,328 Forumite
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    Torby wrote: »
    does anyone have the facility to find the UK directors name?...I've been to Companies House online but was unable to discover very much.
    Thanks
    Situations like this call for the services of the Honourable Marc. His guided ability on google will answer your needs in times like this.
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