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Giffgaff order confirmation email. Scam?
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# 1
Old 02-08-2010, 11:36 AM
MoneySaving Stalwart
Join Date: Mar 2007
Posts: 349
Default Giffgaff order confirmation email. Scam?


Not sure if this is in the right forum or not.

Received an email on 30/07/10 saying I'd ordered a giffgaff SIM. Looked up the company and they are a mobile SIM card company. I'd never heard of them and definitely not ordered a SIM card from them.

Thought maybe someone had signed up and put wrong email in but the email greeting states my first name.

Since then I've received an email saying the SIM pack has been sent and info on how to activate it. I've considered that they may have got my details through a third party but still a little worried that they're saying I've placed an order. So I went on site and attempted log-in, typing in my email in the 'forgot password' box.

It says my email is not recognised?!?!

Makes me think it's a scam as they're saying I've placed an order yet my email doesn't appear to be registered.

Anyone else had this email from giffgaff? What should I do if I receive this SIM pack?
FOXGLOVE is offline
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# 2
Old 02-08-2010, 2:05 PM
Serious MoneySaving Fan
Join Date: Apr 2008
Posts: 1,658

If you haven't ordered this, then unless you think they have your bank/credit card/debit card details then I wouldn't worry.

How are they going to charge you if they don't have these details? I doubt they would send out the sim without anyone paying first.

It could even be a scam where you recieve the sim, think someone/you has ordered and then you pay.
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# 3
Old 02-08-2010, 2:53 PM
Fantastically Fervent MoneySaving Super Fan
Join Date: Jun 2007
Posts: 5,649

Perhaps someone you know has used the "Send a SIM" option on their website, to earn themselves some points?

The SIMs are given away free anyway to try to pull in more customers.
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# 4
Old 11-07-2011, 10:52 AM
MoneySaving Convert
Join Date: Jun 2008
Location: Aberdeen
Posts: 145

Originally Posted by clearkav View Post
Hi there,

If you have received a SIM card from giffgaff that you've not directly ordered yourself, it either has been sent to you by a friend or one of our Affiliated Partners.

Within the footer of the email it would have said something like:
"This email was sent to you because by ordering a giffgaff SIM, you have given giffgaff permission to contact you via this address. giffgaff may email you from time to time to let you know giffgaff news. If you would rather not receive emails, send "unsubscribe" in the subject line to"

If you send an email to - giffgaff can take a look a look at the order history

Regards, Claire @ giffgaff
Hi I think you need to get in touch with the mods before you're allowed to post as a company representative.
lanavdt is offline
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# 5
Old 11-07-2011, 10:54 AM
MoneySaving Stalwart
Join Date: Sep 2006
Posts: 633

bit late now to the party thread is a year old?
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# 6
Old 11-07-2011, 11:40 AM
Fantastically Fervent MoneySaving Super Fan
Join Date: Aug 2008
Posts: 2,489

I'm noticing quite a few threads like this being dragged up after some time, not really sure why people keep doing it!
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# 7
Old 11-07-2011, 11:42 AM
MoneySaving Newbie
Join Date: May 2009
Posts: 2

My bad - sorry! I didn't check the original post date! It popped up in an alert - I assumed it was a current thread that I could answer, sorry folks! I'm most certainly a late arrival to this party!

@Lanavdt - re posting as a company representative, this was meant as a disclosure that I currently work for giffgaff, not that I was posting as a representative. My comments on this forum are personal - I've edited the post to remove 'our'. Good point.

Cheers! Claire
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# 8
Old 11-07-2011, 11:46 AM
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Join Date: Sep 2004
Posts: 1,584

Originally Posted by marywooyeah View Post
I'm noticing quite a few threads like this being dragged up after some time, not really sure why people keep doing it!
Because people have correctly done a search before starting an exact same thread, a thread has appeared with what they need to know/ask, they then added to the thread as it was pertinent, and probably still is, and it is helpful to read the past posts.
aerostar is offline
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# 9
Old 10-10-2011, 1:49 PM
MoneySaving Newbie
Join Date: Oct 2004
Posts: 14

Unfortunately this is does appear to have re-emerged as an issue.
I've had two of these sent to me in the last week or two, tried to contact Giffgaff and got a nonsensical answer.
My concern is whether the SIM cards are used for nefarious purposes.

Trying to save money to err... spend it...
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