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  • Premier
    • #2
    • 14th Nov 09, 12:56 PM
    • #2
    • 14th Nov 09, 12:56 PM
    If you are concerned about how much gas or electricity you are consuming, take regular meter readings and caculate how much you really are consuming.

    Or perhaps use a site like imeasure to record usage and calculate cost
  • Mynewt
    • #3
    • 14th Nov 09, 1:01 PM
    • #3
    • 14th Nov 09, 1:01 PM
    Is it possible your billing frquency has been changed to six monthly?

    Assuming for now, that it hasn't, and considering your recent communications I would now immediately contact Npower's complaint department and speaking with one of their specialists who should resolve this for you, if you are unhappy with the response, speak with a supervisor or manager and if required request a copy of their complaints procedure, follow this to the letter if need be and OFGem will ultiamtley be able to intervene to help you.

    As an after thought when you say you've not recieved a bill. do you mean you've not reiceved any bill (electronic or paper copy) or just not a physical paper one, but one is showing for you to look at through your supplier's internet portal.
    • frivolous_fay
    • By frivolous_fay 15th Nov 09, 1:44 PM
    • 13,055 Posts
    • 6,218 Thanks
    frivolous_fay
    • #4
    • 15th Nov 09, 1:44 PM
    You're not alone....
    • #4
    • 15th Nov 09, 1:44 PM
    I signed up with npower in January. They wrote to tell me my first bill would be in July. It never showed.

    It turned out they hadn't estimated a meter reading, or asked me for one... so no bill would be raised. TBH I didn't especially care - I doubt my direct debits are putting me in credit, and I'm in no rush to pay off the defecit that I have doubtless built up.

    They eventually sent me a guessed bill, and wrote asking for a meter reading, 10 months after signing up
    My TV is broken!
    Edit: refunded £515 for TV 1.5 years out of warranty - thank you Sale of Goods Act!
  • nPower company representative
    • #5
    • 17th Nov 09, 9:27 AM
    Reply from npower company representative
    • #5
    • 17th Nov 09, 9:27 AM
    Hello scrooge_mcduck

    I'm sorry to hear about the trouble you have been experiencing. We send npower customers bills every six months - if you contact our customer services 0845 071 4525 they should be able to let you know when you are due to receive one.

    If you have anymore questions just let me know.

    Best wishes
    Sally
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
  • Mynewt
    • #6
    • 17th Nov 09, 9:49 AM
    • #6
    • 17th Nov 09, 9:49 AM
    @Scrooge_mcduck -- It seems there's your solution - you've been migrated to a 6-monthly billing frequency youshould have recieved some communication about this on your last quater it may have appeared on your bill or maybe as a seperate leaflet do you remeber seeing this at all?

    @frivolous_fay -- While I cna defiantely understand your thinking here, it quite possibly isn't the best idea. As and when Npower eventually get a meter reading you could recieve quite a large bill that depending on circumstances might be difficult for you re-pay. It would be better to provide them with a reading and at least recieve an accurate statement now and if needs be make arrangements to clear any defecit now. Unfortunately life being as it is -- the correct statement could well come at a time when you are least able to make extra provisions.
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