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FOS PPI complaint questionnaire
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# 1
dunstonh
Old 30-09-2009, 4:56 PM
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Default FOS PPI complaint questionnaire

Excuse the formatting as it was pulled from an article just released by money marketing......

The Financial Ombudsman Service is developing a PPI complaint questionnaire for firms to administer to complainants.

The questionnaire, to be developed during the FSA’s consultation period into the assessment and redress of PPI complaints, will help ensure that relevant evidence is provided to firms by consumers complaining about their policy. The consultation paper says: “During the consultation period the FOS will develop a standardised PPI complaint questionnaire for firms to administer to complainants. This will help ensure that relevant evidence is provided to firms by consumers and to consumers by firms, thereby improving firms’ assessment and decisions, as well as helping to ensure that proper investigation of complaints is carried out before any referral to the FOS.”

The FSA says it also hopes the questionnaire will make PPI claims chasers work harder for claimants.

The paper says: “Claims management companies offer to help consumers pursue their complaints with financial services firms and the FOS. In return, the consumer has to pay the company a fee, usually a fixed share of any redress awarded for an upheld complaint.

“The design of a PPI complaint questionnaire will ensure both CMCs and firms do the necessary leg work in setting out and looking into the details of the case, avoiding generic complaints and generic rejections respectively.”
The FSA says the equivalent mortgage endowment questionnaire worked well to this effect.

----------
reading between the lines it looks like it is being designed to resolve two issues. Those putting in false claims, mainly driven by claims companies and to prevent firms from rejecting what could be totally valid complaints.
I am a Financial Adviser. Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.

Last edited by dunstonh; 01-10-2009 at 8:00 AM.
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# 2
marshallka
Old 30-09-2009, 5:05 PM
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Quote:
Originally Posted by dunstonh View Post
Excuse the formatting as it was pulled from an article just released by money marketing......

The Financial Ombudsman Service is developing a PPI complaint questionnaire for firms to administer to complainants.

The questionnaire, to be developed during the FSA’s consultation period into the assessment and redress of PPI complaints, will help ensure that relevant evidence is provided to firms by consumers complaining about their policy. The consultation paper says: “During the consultation period the FOS will develop a standardised PPI complaint questionnaire for firms to administer to complainants. This will help ensure that relevant evidence is provided to firms by consumers and to consumers by firms, thereby improving firms’ assessment and decisions, as well as helping to ensure that proper investigation of complaints is carried out before any referral to the FOS.”

The FSA says it also hopes the questionnaire will make PPI claims chasers work harder for claimants.

The paper says: “Claims management companies offer to help consumers pursue their complaints with financial services firms and the FOS. In return, the consumer has to pay the company a fee, usually a fixed share of any redress awarded for an upheld complaint.

“The design of a PPI complaint questionnaire will ensure both CMCs and firms do the necessary leg work in setting out and looking into the details of the case, avoiding generic complaints and generic rejections respectively.”
The FSA says the equivalent mortgage endowment questionnaire worked well to this effect.

----------
reading between the lines it looks like it is being designed to resolve two issues. Those putting in false claims, mainly driven by claims companies and to prevent firms from rejecting what could be totally valid complaints.
Can't be a bad thing then. Thanks for this,
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# 3
di3004
Old 30-09-2009, 5:10 PM
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Interesting, thanks for posting this Dunstonh.
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# 4
maxdp
Old 30-09-2009, 6:07 PM
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Thanks for that info Dunstonh
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# 5
dunstonh
Old 01-10-2009, 7:59 AM
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Dont know what happened to the title of the thread. It was longer than that! Edited it to reflect subject.
I am a Financial Adviser. Comments are for discussion purposes only. They are not financial advice. Different people have different needs and what is right for one person may not be for another. If you feel an area discussed may be relevant to you, then please seek advice from a Financial Adviser local to you.
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