Main site > MoneySavingExpert.com Forums > Household & Travel > Phones & TV > £7.50 Bt Alarm Call Charge !! (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to forumteam@moneysavingexpert.com

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
£7.50 Bt Alarm Call Charge !!
Closed Thread
Views: 3,108
Thread Tools Search this Thread Display Modes
# 1
jimmy f
Old 06-03-2009, 9:01 AM
MoneySaving Newbie
 
Join Date: Mar 2009
Posts: 3
Default £7.50 Bt Alarm Call Charge !!

Hello,
My mother was diagnosed with dementia about 1 year ago and although she looks after herself well in her own home she falls victim to various scams asking for money etc. We are on the case as much as possible but there always seems to be something.
We are having to filter out mail to remove these sorts of things before we redirect normal post to her. It was while doing this that we noticed that she had very high phone bills and this, we found out, was because she had been calling and arranging alarm calls via BT at £ 7.54 each time. She has no use for this service and is purely using it because it is there and she has got into the habit. Because of her condition (loss of memory) she has sometimes asked for two in one day. Her last bill was £275.00 and about £200 of this was due to this service.
Firstly are the company legally obliged to tell you how much the service will cost before you go ahead and book it and also is there a way ,using power of attorney which we have, of blocking this number so that my Mother cannot get through?
I did a test call to the 100 alarm call service and they made no mention of the cost until I myself asked, surely this is not above board.
If anyone has any ifo we would be really grateful. Thanks
James
PS There is no way of reasoning with Mum in a situation like this.
jimmy f is offline
Report Post
# 2
Heinz
Old 06-03-2009, 11:02 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jan 2005
Location: Essex
Posts: 10,851
Default

A very sad situation and you're to be commended for attempting to 'protect' her.

In this case, the only thing I can think of is to install a Commtel Phone Guard, suitably programmed to only allow through calls she may need to make.

They used to be cheaply available on ebay (I got mine for under £5 incl. delivery) but I can't find any on there at the moment.
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
I will continue to help with Orchid programming whenever possible.
Heinz is online now
Report Post
The Following 2 Users Say Thank You to Heinz For This Useful Post: Show me >>
# 3
Heinz
Old 06-03-2009, 11:12 AM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jan 2005
Location: Essex
Posts: 10,851
Default

Update - found one on ebay now - see HERE.

And another - HERE.
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
I will continue to help with Orchid programming whenever possible.

Last edited by Heinz; 09-03-2009 at 8:16 AM.
Heinz is online now
Report Post
# 4
1carminestocky
Old 06-03-2009, 9:12 PM
Fantastically Fervent MoneySaving Super Fan
 
Join Date: Jul 2008
Posts: 6,463
Default

Surely there's a case for BT to waive these charges? If not, I would contact Oftel, theres' no way, if the situation is explained fully, that your mother should be paying for these calls...is there?
1carminestocky is offline
Report Post
# 5
macman
Old 06-03-2009, 10:34 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2006
Posts: 34,588
Default

Does this not count as a kind of Premium Rate service that you can block as the account holder under your POA?
No free lunch, and no free laptop
macman is offline
Report Post
# 6
Jemma-T
Old 07-03-2009, 8:34 AM
Serious MoneySaving Fan
 
Join Date: Jul 2007
Posts: 1,461
Default

BT wouldn't want people thinking they're ripping off mentally ill people. Yes, BT are right to charge but they will write it off if you ask them politely enough and explain the full circumstances and what you've done to stop the problem.

BT like most large companies don't like people to think they're being nasty.
Jemma-T is offline
Report Post
# 7
BT company representative
Old 16-03-2009, 10:44 AM
Has MSE’s permission to post for company
Serious MoneySaving Fan
 
Join Date: Mar 2009
Posts: 1,784
Default

Im really sorry to hear about your mothers health problems. I have checked and if you contact the Age and Disability team at www.btplc.com/age_disability they should be able to offer you a service whereby the outgoing 100 alarm calls will be barred. That should prevent the bills being so high. Let me know how you get on with it.

Dave
BT company representative is offline
Report Post
# 8
littlemissmoney
Old 16-03-2009, 1:57 PM
Serious MoneySaving Fan
 
Join Date: Jan 2006
Posts: 1,196
Default

Quote:
Originally Posted by BT company representative View Post
Im really sorry to hear about your mothers health problems. I have checked and if you contact the Age and Disability team at www.btplc.com/age_disability they should be able to offer you a service whereby the outgoing 100 alarm calls will be barred. That should prevent the bills being so high. Let me know how you get on with it.

Dave
The link doesn't work for me :confused:
Proud to be a MoneySaver!
littlemissmoney is offline
Report Post
# 9
Heinz
Old 16-03-2009, 3:15 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jan 2005
Location: Essex
Posts: 10,851
Default

Me neither. I get a strange message:
Quote:
Directory Listing Denied

This Virtual Directory does not allow contents to be listed.
OTOH, there appear to be a few more Commtel Phone Guards appearing on ebay at the moment.
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
I will continue to help with Orchid programming whenever possible.

Last edited by Heinz; 16-03-2009 at 3:21 PM.
Heinz is online now
Report Post
# 10
BT company representative
Old 16-03-2009, 3:28 PM
Has MSE’s permission to post for company
Serious MoneySaving Fan
 
Join Date: Mar 2009
Posts: 1,784
Default

Hi. Sorry about that. The correct link is
www.bt.com/age_disability

David
Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
BT company representative is offline
Report Post
# 11
Heinz
Old 16-03-2009, 3:33 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Jan 2005
Location: Essex
Posts: 10,851
Default

Quote:
Originally Posted by BT company representative View Post
Hi. Sorry about that. The correct link is
www.bt.com/age_disability

David
Oh dear, you don't appear to be doing very well David (you were Sean, and then Craig this morning and Dave in last post on this thread, are there 4 of you?). That hyperlink (hover over it and you'll see) is to:

http://forums.moneysavingexpert.com/...age_disability

Which, of course, doesn't work either.

BTW, if you extract the link from what you posted and type www.bt.com/age_disability into your browser, you get diverted to http://www.btplc.com/inclusion/ - which is an incomplete (abandoned?) page.

However, I was able to track down a webmail form thereon and a phone number - but as that's the dreaded 0800 800 150, I'd advise readers not to bother with that.
Much of the advice on residential telephony I have given over the past 9 years or so is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
I will continue to help with Orchid programming whenever possible.

Last edited by Heinz; 16-03-2009 at 3:53 PM.
Heinz is online now
Report Post
# 12
BT company representative
Old 16-03-2009, 5:03 PM
Has MSE’s permission to post for company
Serious MoneySaving Fan
 
Join Date: Mar 2009
Posts: 1,784
Default

I'm really sorry - as pointed out I did give the incorrect link - the correct link to access is http://www.bt.com/inclusion

There was a slight problem with the page but I have flagged this up and it is now fixed. Please try the link again - you will find lots of support, advice and info.

I work as part of a customer service team so you may see a few different names posting under the 'BT company representative' username - we will always sign off our posts personally so you know who was written them!

Cheers
Dave
Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
BT company representative is offline
Report Post
The Following User Says Thank You to BT company representative For This Useful Post: Show me >>
Closed Thread

Bookmarks
 
 




Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - MoneySavingExpert.com - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT +1. The time now is 6:14 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 23 July 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed

profile

Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

TuneChecker Top Albums

  • VARIOUS ARTISTSNOW THAT'S WHAT I CALL MUSIC! 88
  • ED SHEERANX (DELUXE EDITION)
  • ED SHEERAN+

MSE's Twitter Feed

profile
Always remember anyone can post on the MSE forums, so it can be very different from our opinion.
We use Skimlinks and other affiliated links in some of our boards, for some of our users.