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BRITANNIA MUSIC CLUB
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# 1
COS
Old 05-02-2004, 10:04 PM
MoneySaving Stalwart
 
Join Date: Jul 2003
Posts: 536
Default BRITANNIA MUSIC CLUB

services@bclub.co.uk


What do you do to get this company to reply to your Emails ?

I sent Three DVD'S back to them, I know they recieved them because one has been taken off the account, also!I have a reciept, the others I am still being charged for, why ? they won't reply to tell me.

Their records show that I have ordered less full priced recordings !than I actually have, so the account can never be closed and I will continue to receive there recommended recordings. Why ?

They recently sent me a DVD of which they knew had been canceled but dispite them apoligising for the mistake they refused to pay for it to be returned. why ?


I have had 33 DVD'S and 16 CD'S from this company and you would think they would like to keep my custom. why ?


!
Chris
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# 2
kahunahen
Old 07-02-2004, 4:18 AM
MoneySaving Convert
 
Join Date: Aug 2003
Posts: 63
Default Re: BRITANNIA MUSIC CLUB

I would have thought this post would be more appropriate in the Vent Board. I own a considerable number of DVDs but I would never join such a music/dvd purchase club scheme like Britannia as the DVDs of films you want will eventually come down in price in sales or promos with vouchers.

Then again with unreleased and new films there is always the black market which can supply excellent 'retail' quality DVDs as a short term solution to owning the latest blockbuster. ie. I had Finding Nemo in August and its still not released as a region 2 in UK until later this month.

Now that you have bought well over the minimum requirement, why don't you just cancel your membership. Are they really that cheap after the introductory offer?
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# 3
COS
Old 24-02-2004, 9:12 PM
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Join Date: Jul 2003
Posts: 536
Default Re: BRITANNIA MUSIC CLUB

Once again I have to moan about Britannia Music Club.
I have noticed for the second time that dispite cancelling there recommended recordings on site they have sent it out so therefore they are going to cost me the postage to return the item , so they think.

If this has happened to anyone else, I am happy to send them a copy of the prepaid postage sticker of which the post office suggested I copy for future use.

Britannia refuse to answer any emails from myself and other people I have spoken to and wonder if any others have had this experiance or had regular recordings taken from their account as to enable Britannia to keep the account open and therefore force recordings upon you.



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# 4
busted
Old 26-02-2004, 2:33 PM
MoneySaving Newbie
 
Join Date: Feb 2004
Location: UK
Posts: 12
Default Re: BRITANNIA MUSIC CLUB

Britannia Music Club are a nightmare to deal with. I suggest this; when they send you CD'S DVD'S etc... that you haven't ordered just write on the packet "not at this address" and put it in the post box.
The Royal Mail will deliver the packet to Britannia, and either charge them for underpayment on the postage or ignore it. Either way, you don't pay for the postage.

In fact, come to think of it, a better method would be to write to your local delivery office of Royal Mail and tell them not to deliver any mail or packets from Britannia. Royal Mail will then put a "special instruction" note in your postman's sorting frame so that he can't miss the instruction each day as he sorts his mail.

YOU DO NOT HAVE TO PAY FOR A SPECIAL INSTRUCTION.

Don't let Royal Mail rip you off, a special instruction is free. Redirections are not. As your not asking for your mail to be redirected you don't have to pay.

Photocopy your letter asking for the special instruction and ask your delivery office for a receipt, for your records.

Good luck, I was in the same situation with Britannia Music Club and did stop them in the end.
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# 5
payless
Old 26-02-2004, 2:34 PM
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Posts: 6,535
Default Re: BRITANNIA MUSIC CLUB

Or better still don't be tempted to join them
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# 6
busted
Old 26-02-2004, 3:10 PM
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Join Date: Feb 2004
Location: UK
Posts: 12
Default Re: BRITANNIA MUSIC CLUB

Payless, that reply must have taxed you. :
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# 7
payless
Old 26-02-2004, 3:14 PM
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Posts: 6,535
Default Re: BRITANNIA MUSIC CLUB

sometimes the simple ways are best ;D
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# 8
COS
Old 27-02-2004, 1:29 AM
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Join Date: Jul 2003
Posts: 536
Default Re: BRITANNIA MUSIC CLUB

I may have the answer to my problem with this company.

I logged into my account and went to, change details, in the address section I left a message informing them, that as they won't respond to my contacts I refuse to accept any more items from them. Their system accepted the amendment.

I await the reply once they see the new address.
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# 9
Furniture_man
Old 11-03-2004, 9:06 PM
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Join Date: Jan 2004
Posts: 115
Default Re: BRITANNIA MUSIC CLUB

;D ;D ;D ;D ;D ;DI dumped them as soon as I had taken my 6 DVD.S/CD'S

They lull us all in to the fact they are competitive.

I found both DVD'S\and CD'S at half the price Brittannia were charging at my local Asda store.

And remember, on top of the price they are charging they have the gall to charge you P+P.

Dump them quick ;D ;D ;D ;D
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# 10
mez
Old 12-03-2004, 12:52 AM
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Join Date: Mar 2004
Posts: 15
Default Re: BRITANNIA MUSIC CLUB


Hi, I recently wrote to Britannia because after logging on to my account I found I'd been charged for a CD which they hadn't sent/I hadn't received.

I received their reply today which states that because I didn't contact them within 30 days of receiving a statement for the item, they cannot credit my account.

I assumed the balance on my last statement was nil so didn't even check.

Any advice would be appreciated.
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# 11
busted
Old 12-03-2004, 7:39 PM
MoneySaving Newbie
 
Join Date: Feb 2004
Location: UK
Posts: 12
Default Re: BRITANNIA MUSIC CLUB

Everyone dump this terrible company, they are not worth the effort.
Pay them nothing if you haven't ordered something, and get out of there!
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# 12
Old 06-04-2004, 2:10 PM
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Default Re: BRITANNIA MUSIC CLUB

write to brittania, and state they have sent you unsolicited mail. and therefore unless they pay the postage for the item to be returned to them , under the law after 3 months you are entitled to keep it. it works
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# 13
savvy
Old 07-04-2004, 10:45 PM
Deliciously Dedicated Diehard MoneySaving Devotee
 
Join Date: Feb 2004
Location: In a world of my own!
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Default Re: BRITANNIA MUSIC CLUB

Quote:
Everyone dump this terrible company, they are not worth the effort.
Pay them nothing if you haven't ordered something, and get out of there!
Do the same with World Books!!
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# 14
Leothecat
Old 07-04-2004, 11:24 PM
Serious MoneySaving Fan
 
Join Date: Oct 2003
Posts: 1,139
Default Re: BRITANNIA MUSIC CLUB

Re World Books.
I have an account with them. Original offer of 5 books for 1p each then a certain number (can remember how many) at full price.
As Martin's advice re closing credit card accounts, I am going a step further and closing all account for anything I no longer use.
When I called them to close this account I was informed that I had not meet the full criteria and had to take one more book at full price. This is 5 years later!!! Rip off con artists - that's another story.
Anyway that's not really the issue. My question is, if they send out a book ie Editor's choice and I follow through with the 'unsolicited mail' thing posted above and refuse to pay if they don't send the postage, could I then find my details logged with a credit reference agency as non payment?
Hope this makes sense.
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# 15
rossy
Old 20-04-2004, 3:10 PM
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Join Date: Feb 2003
Posts: 19
Default Re: BRITANNIA MUSIC CLUB

just received a cd from the Brats today which was cancelled in plenty of time. Have wrote a letter cancelling membership and have also told them i wont receive any more mail from them and they will be forced to pay return postage. Will inform you all if this works. EVERONE DUMP EM!!!!!!!!!!!
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# 16
COS
Old 21-04-2004, 1:42 AM
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Join Date: Jul 2003
Posts: 536
Default Re: BRITANNIA MUSIC CLUB

Quote:
write to brittania, and state they have sent you unsolicited mail. and therefore unless they pay the postage for the item to be returned to them , under the law after 3 months you are entitled to keep it. it works
When you sign up to Britannia ypu agree to accept their terms and have you tell them monthly that you don't want the Disc of the month until you have fulfilled the T & C's.
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# 17
COS
Old 21-04-2004, 1:44 AM
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Join Date: Jul 2003
Posts: 536
Default Re: BRITANNIA MUSIC CLUB

Further more

Britannia sent me a returns lable of which the Royal Mail advivised me to copy for future returns, I do.
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# 18
Furniture_man
Old 21-04-2004, 10:22 PM
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Join Date: Jan 2004
Posts: 115
Default Re: BRITANNIA MUSIC CLUB

;D ;D ;D ;D ;D ;D

There are so many free CD's with Sunday papers these days there is no need to belong to the likes of Brittannia.

I dumped them months ago and no longer have to tear up their monthly rip off magazine!!!!!!!!!!!!!!!
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# 19
COS
Old 22-04-2004, 1:56 AM
MoneySaving Stalwart
 
Join Date: Jul 2003
Posts: 536
Default Re: BRITANNIA MUSIC CLUB

I have just checked my account with this company and found that they have no full priced recordings on my order history of which I find strange. When taking out their intial offer you pay for one full priced recording and get three free. But as time as gone by they refuse to believe that I have ordered full priced recordings and therefore keep me indefinatly tied to them.

I have disputed their figures from day one and the response from them is that I am in the wrong, I believe this time they have some explaining to do.

Has anyone else got any evidence of under hand dealing with this company as as a group we can put it forward to BBC watch Dog as I think its time this company was investigated and reported to the Office Of Fairtrade.
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# 20
rossy
Old 22-04-2004, 10:22 PM
MoneySaving Convert
 
Join Date: Feb 2003
Posts: 19
Default Re: BRITANNIA MUSIC CLUB

yipeee lets get em sorted folks!!!!!!!! am away to see what i can dig up on these BRATS!!!!!!!!!!!!!!
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