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How do I cancel my Creditexpert free trial?
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# 1
Chris120A
Old 26-12-2005, 9:49 PM
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Default How do I cancel my Creditexpert free trial?

I followed Martin's advice to get a free credit report from here:

http://www.moneysavingexpert.com/cgi...23650,#finding

Not only have they started charging £4.99 to get your credit score (you can still view your report for free), but I seem to be unable to cancel my free trial! Anyone used creditexpert.co.uk and successfully cancelled? I can't find a "cancel my trial" button, page or form anywhere on their site!
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# 2
innovate
Old 26-12-2005, 10:12 PM
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You can call them to cancel on 0800 656 9000 (Mon-Fr 9am-6pm, Sat 9am-1pm) . When I cancelled, there was even a special option (3) to cancel, and no questions were asked.

You said they started charging £4.99 for your credit score? They can only charge you the £4.99 if you have asked for your credit score, so if you did ask them, you will have agreed to some T&Cs related to the credit score. Sorry, don't know how you get out of this, i never asked for my credit score.
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# 3
K9cuddles
Old 26-12-2005, 10:15 PM
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I think you can email them too.. but I phoned too. It works out to pay monthly and get reports every 24 hours if you want.. not sure you'd want to keep on tabs of it that much tho!!!
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# 4
Chris120A
Old 26-12-2005, 10:38 PM
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Quote:
Originally Posted by innovate
YYou said they started charging £4.99 for your credit score? They can only charge you the £4.99 if you have asked for your credit score, so if you did ask them, you will have agreed to some T&Cs related to the credit score. Sorry, don't know how you get out of this, i never asked for my credit score.
Yes, you have to check a box, saying "charge £4.99 to my card" if you want a credit score calculated too. According to the article, you can get both a credit report and credit score by signing up for the free trial.
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# 5
innovate
Old 27-12-2005, 7:53 AM
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Quote:
Originally Posted by Chris120A
According to the article, you can get both a credit report and credit score by signing up for the free trial.
You may have overlooked that Martin says "And don’t order the add-on ‘credit score/rating’ services as they’re not refundable" and "Never be fooled into thinking this [the credit score] has a solid meaning with individual lenders though."
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# 6
Chris120A
Old 28-12-2005, 12:24 PM
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I have e-mailed them at CustomerService@CreditExpert.co.uk , with the subject header "Cancelled Membership", and giving them my username and password, telling them I would like to cancel. Do you think this will work? I tried the phone number, and was kept on hold for 15 minutes, I would have waited longer, but I have to go out in a bit.
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# 7
dolia
Old 15-09-2009, 3:51 PM
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I just called the number above to cancel my service: it took less than a minute.
The only info they needed was name, address, date of birth, mother's maiden name and they also asked if I had any questions. (ie, reason for leaving). My mobile network charged me about 70p for the call.

Sent me a confirmation email automatically, stating that I could renew the service at any time by using the same pins and details (don't know whether they charge from the outset - assume so), and that they would send me a confirmation email on the last day of my service, since the results can be viewed 30 days after last payment.

Absolutely hassle free.
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# 8
debt_obsessed
Old 15-09-2009, 4:43 PM
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I cancelled mine via email as I too was on hold for about 10-15 minutes. I received a confirmation email to say it was cancelled about 1-2 days later.
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# 9
jatos
Old 12-12-2009, 12:20 PM
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Quote:
Originally Posted by Chris120A View Post
I have e-mailed them at CustomerService@CreditExpert.co.uk , with the subject header "Cancelled Membership", and giving them my username and password, telling them I would like to cancel. Do you think this will work? I tried the phone number, and was kept on hold for 15 minutes, I would have waited longer, but I have to go out in a bit.
:S

Never send your password via email, seriously!
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# 10
dazz7400
Old 16-04-2010, 8:16 PM
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I just tried to cancel my membership with them by email. Must not be an option now, as i got the following automated response :

-----------------------------------------------------------------------------------------

THIS IS AN AUTOMATED RESPONSE. PLEASE DO NOT REPLY TO THIS EMAIL.

RE: Your cancellation Request

If you would like to cancel your membership, please call us on free phone 0800 656 9000.

Our opening hours are Monday to Friday 9am until 6pm and Saturday 9am until 1pm. The lines can be very busy so you may wish to avoid the peak times of 10am to 11am and 12pm to 2pm on weekdays.

WHAT YOU SHOULD KNOW BEFORE YOU DECIDE TO CANCEL:

* We receive regular updates from lenders, so it is likely that your credit report will change. As a member of CreditExpert, you can check your report as often as you like.

* While you are a member we will also send you alerts to tell you when your credit report changes significantly.

* You can easily check your report before you apply for credit, to make sure everything is up to date.

* If you have a specific question about your credit report, please use this form: Website address deleted as I'm a new user. We will reply by e-mail as soon as possible.

FURTHER INFORMATION:

And remember, if you do cancel your membership, you can easily rejoin Credit Expert any time you need us.

If you are unable to call the free phone number, please call us on 0115 935 6700.

This is an automated response. Please do not reply to this email.
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# 11
drewdrop
Old 17-04-2010, 6:35 AM
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Hi, it's the same with equifax, you need to ring them to cancel trial, I just had to ring Equifax again as they still billed me for another month, sorted easily though. £2 stat reports for me from now on ( not that I have a choice as had free trials with both Experian & Equifax)
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# 12
Lottebear
Old 17-04-2010, 8:04 AM
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We have problems cancelling in the end OH went through to sales to speak to someone and they did it over the phone, the line to cancel was always busy!
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# 13
keraunoscopia
Old 15-05-2010, 1:14 PM
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Default Credit "Expert"

Amazing thing just happened. I called Credit Expert to cancel my account after months of attempting to get the information on my credit record correct. The guy on the phone asked if there was any particular reason I wanted to cancel and I said I had given up all hope of correcting my record. He asked me what the problem was and I explained that my account information was missing despite exhastively updating my last 11 addresses. Something pedantic was incorrect- like having a house number instead of a flat number... He said he would actually sort it out for me and it should be up to date tomorrow. Time will only tell...

But in answer to your question. You can call them on 0800 656 9000 and press 4 to cancel.... or sort something out that you've been trying to sort out for ages. They are about the most annoying company I've ever come across but unfortunately they almost have a bit credit record monopoly going on
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# 14
La escocesa
Old 15-05-2010, 1:19 PM
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You can also cancel at the same time as having them correct something - you'll still be able to log on until the end of your current month and check that they've sorted whatever they said they would.

I was on hold for about 15 mins but it's freephone so just put it on speaker and carried on with whatever I was doing...

HTH
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# 15
primecut
Old 18-06-2010, 6:38 PM
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Default Cancelling payment to creditexpert

People are having difficulty terminating payments to this company as the only way to do it is to ring them and the voice on the other end says 'they are very busy' or words to that effect.

The best way to stop payments if you are paying by debit card is to ring the your bank and request a new debit card.

Hope this is useful.
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# 16
PNPSUKNET
Old 18-06-2010, 8:08 PM
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Quote:
Originally Posted by primecut View Post
People are having difficulty terminating payments to this company as the only way to do it is to ring them and the voice on the other end says 'they are very busy' or words to that effect.

The best way to stop payments if you are paying by debit card is to ring the your bank and request a new debit card.

Hope this is useful.
No it wont as its continues auth
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# 17
sadkate
Old 12-09-2010, 2:46 PM
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Default Email just prompts instructions to phone

I've just tried emailing to cancel but all I got was a reply instructing me to phone them (although I can't because their lines are closed on a Sunday).

My payment is made via a credit card: is there no way to cancel payments to them?

If this was a Direct Debit I'd just cancel it and wait for them to take action.
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# 18
fermi
Old 12-09-2010, 2:55 PM
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Easiest way is to just ring the tommorow on 0800 561 0083.

They will cancel it there and then and send you an email to confirm cancellation. Make sure you have your report/customer ref no. to hand.
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# 19
vdeepan3
Old 17-09-2010, 10:27 AM
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Default Not that hard

I just called them on the number mentioned on the above replt. 2 minutes wait and it they accpeted the cancellation straightaway. Quite easy!
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# 20
mrsdarbs
Old 17-09-2010, 10:38 AM
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I've had two reports over the past 3/4 years from Credit Expert - both on the free trial and i just make sure I phone up and cancel before they start charging me. Never had any problems from them and they've always been dead helpful.
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