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Argos: exempt from 30 day money back guarantee
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# 1
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superstylin
Old 05-11-2008, 4:34 PM
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Default Argos: exempt from 30 day money back guarantee

Has anyone any idea why Guitar Hero 3 is exempt from Argos' 30 day money back guarantee? I've just bought this and an ipod shuffle and was told that both are exempt. I found this on their website to do with the shuffle:

" To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras. "

ok but why guitar hero?

What if these were xmas presents and the recipient wanted to return for refund/credit note/exchange? They just couldn't?
"a workman, even of the lowest and poorest order, if he is frugal and industrious, may enjoy a greater share of the necessaries and conveniencies of life than it is possible for any savage to acquire."
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# 2
mancitychick
Old 05-11-2008, 4:40 PM
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All computer games are exempt. Also when I bought Wii fit and wii remote & nunchuck, these were also exempt. Don't know why though.
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# 3
superstylin
Old 05-11-2008, 4:43 PM
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seems a bit rough since a lot of these things - comp games, game accessories, mp3 players, digi cams etc will be presents for a lot of people
"a workman, even of the lowest and poorest order, if he is frugal and industrious, may enjoy a greater share of the necessaries and conveniencies of life than it is possible for any savage to acquire."
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# 4
olly300
Old 05-11-2008, 7:59 PM
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Quote:
Originally Posted by superstylin View Post
seems a bit rough since a lot of these things - comp games, game accessories, mp3 players, digi cams etc will be presents for a lot of people

It's the law.

With computer games and software it's to stop copying.
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# 5
superstylin
Old 05-11-2008, 8:22 PM
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what about wiimote's and nunchucks olly?
"a workman, even of the lowest and poorest order, if he is frugal and industrious, may enjoy a greater share of the necessaries and conveniencies of life than it is possible for any savage to acquire."
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# 6
geordie joe
Old 05-11-2008, 8:32 PM
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Quote:
Originally Posted by olly300 View Post
It's the law.
Is it? I thought it was just software companies being tw*ts. "By breaking the seal you agree to the terms and conditions", but these are inside so you can't see them unless you break the seal.

Quote:
Originally Posted by olly300 View Post
With computer games and software it's to stop copying.
That would only stop an individual who wanted to buy the software to copy for themselves. If they wanted to sell copies it wouldn't stop them!
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# 7
ianian99
Old 05-11-2008, 8:58 PM
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I dont think its law not too offer refunds on computer games etc but more to do with someone either playing it and completing it and taking it back or copying it and taking it back.
Years ago argos excluded video cameras as loads of peeps would take them on their holiday then take them back.

As for ipods etc well after all the stories in papers about people buying hard discs full of porn etc shops wont refund on ANYTHING with memory unless its faulty and is sent back to manufacturer.
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# 8
moonrakerz
Old 05-11-2008, 9:24 PM
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As Argos don't have to offer anything on non-faulty goods, what's the problem ?
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# 9
superstylin
Old 05-11-2008, 9:28 PM
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no one said they had to moon, I'm just asking some questions
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# 10
olly300
Old 05-11-2008, 10:08 PM
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Quote:
Originally Posted by ianian99 View Post
I dont think its law not too offer refunds on computer games etc but more to do with someone either playing it and completing it and taking it back or copying it and taking it back.
All software suppliers have it on their discs as part of their contract with the buyer (Contract Law) and the Office of Fair Trading hasn't stated it's unfair.

Quote:
Originally Posted by ianian99 View Post
I
Years ago argos excluded video cameras as loads of peeps would take them on their holiday then take them back.

As for ipods etc well after all the stories in papers about people buying hard discs full of porn etc shops wont refund on ANYTHING with memory unless its faulty and is sent back to manufacturer.
Ipods and MP3 players come with ear or head phones. Do you really want to put something in your ears that someone else has?
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ianian99
Old 05-11-2008, 10:15 PM
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Quote:
Originally Posted by olly300 View Post
Ipods and MP3 players come with ear or head phones. Do you really want to put something in your ears that someone else has?
But those items were excluded because they have memory in them nothing to do with earphones.
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# 12
superstylin
Old 06-11-2008, 7:12 AM
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what if all these things were still boxed up with cellophane wrapping intact? Would I still not be able to take anything back? The only stipulation it seems to have is that the product is faulty, there's nothing to say unopened and unused.

And yes I know they've been bought with the exemption pointed out, I bought them and have taken the risk that they'll be wanted. I'm asking for future purchases, and yes I know they're not obliged to take them back, I just found it unusual.
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# 13
superstylin
Old 09-11-2008, 2:12 PM
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Quote:
Originally Posted by superstylin View Post
what if all these things were still boxed up with cellophane wrapping intact?
Anyone know?
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# 14
superstylin
Old 10-11-2008, 5:57 PM
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thought i'd answer my own question for the future ref of anyone else!

took guitar hero back and because it was in it's cellophane wrapping, they gave me the credit on a gift card. If it was open then I wouldn't have gotten the credit
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# 15
LeeUK
Old 10-11-2008, 6:27 PM
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Buy it online and you get the 7 day distance selling?
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# 16
Tozer
Old 10-11-2008, 6:29 PM
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Quote:
Originally Posted by olly300 View Post
All software suppliers have it on their discs as part of their contract with the buyer (Contract Law) and the Office of Fair Trading hasn't stated it's unfair.
Its not illegal for a retailer to offer a money-back guarantee. The licence terms on the product itself (often called a shrink-wrap licence) are purely an end-user licensing arrangement and do not really form part of the contract of sale between the retailer and the customer.
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johnpaulpops
Old 17-11-2008, 9:34 PM
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Quote:
Originally Posted by moonrakerz View Post
As Argos don't have to offer anything on non-faulty goods, what's the problem ?
I agree - Argos are going beyond the call of duty in doing this, perhaps we should praise them for their policy rather than question?

Products like ear rings and hair care are also exempt from the policy (and thus not on the list of Christmas presents I buy) but as long as they're upfront about this then there's no problem.

JP
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eddiestaff
Old 27-12-2008, 9:15 AM
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Quote:
Originally Posted by superstylin View Post
Has anyone any idea why Guitar Hero 3 is exempt from Argos' 30 day money back guarantee? I've just bought this and an ipod shuffle and was told that both are exempt. I found this on their website to do with the shuffle:

" To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras. "

ok but why guitar hero?

What if these were xmas presents and the recipient wanted to return for refund/credit note/exchange? They just couldn't?


I purchased 'Collin McCrae DIRT' for the ps3 christmas eve at argos for a christmas gift, didnt think anthing when they told me about the 30 day exempt rule. Found out same day my brother in law already had the game so i took it straigh back unopened, still sealed. The women refuse to take it back even though it was unopened, when i tryed to explain the reason she didnt even want to know.

She just said "Sorry but this was explained to you". I would understand if it was opened but how could i have played/copied it? Now im stuck with it, might get a fiver for it on ebay, Great, MERRY CHRISTMAS TO YOU ARGOS, Thanks for nothing , AVOID.


Where are OUR rights??????:confused:
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# 19
Brooker Dave
Old 27-12-2008, 9:28 AM
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Originally Posted by eddiestaff View Post
Where are OUR rights??????:confused:
There's no right to refund if you decide you don't want something anymore.
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# 20
bryanb
Old 27-12-2008, 9:37 AM
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[quote=eddiestaff;


Where are OUR rights??????:confused:[/quote]

The only RIGHTS you have are in relation to faulty goods, or goods not fit for purpose.
Anything else is at the discretion of the seller.
A bit unfair in Argos though as you cannot see the goods before you pay. But you don't have to shop there.
This is an open forum, anyone can post and I just did !
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