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  • FIRST POST
    superstylin
    0 WOW
    Argos: exempt from 30 day money back guarantee
    • #1
    • 5th Nov 08, 4:34 PM
    0 WOW
    Argos: exempt from 30 day money back guarantee 5th Nov 08 at 4:34 PM
    Has anyone any idea why Guitar Hero 3 is exempt from Argos' 30 day money back guarantee? I've just bought this and an ipod shuffle and was told that both are exempt. I found this on their website to do with the shuffle:

    " To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras. "

    ok but why guitar hero?

    What if these were xmas presents and the recipient wanted to return for refund/credit note/exchange? They just couldn't?
    "a workman, even of the lowest and poorest order, if he is frugal and industrious, may enjoy a greater share of the necessaries and conveniencies of life than it is possible for any savage to acquire."
Page 1
    • mancitychick
    • By mancitychick 5th Nov 08, 4:40 PM
    • 943 Posts
    • 728 Thanks
    mancitychick
    • #2
    • 5th Nov 08, 4:40 PM
    • #2
    • 5th Nov 08, 4:40 PM
    All computer games are exempt. Also when I bought Wii fit and wii remote & nunchuck, these were also exempt. Don't know why though.
  • superstylin
    • #3
    • 5th Nov 08, 4:43 PM
    • #3
    • 5th Nov 08, 4:43 PM
    seems a bit rough since a lot of these things - comp games, game accessories, mp3 players, digi cams etc will be presents for a lot of people
    "a workman, even of the lowest and poorest order, if he is frugal and industrious, may enjoy a greater share of the necessaries and conveniencies of life than it is possible for any savage to acquire."
    • olly300
    • By olly300 5th Nov 08, 7:59 PM
    • 14,315 Posts
    • 13,628 Thanks
    olly300
    • #4
    • 5th Nov 08, 7:59 PM
    • #4
    • 5th Nov 08, 7:59 PM
    seems a bit rough since a lot of these things - comp games, game accessories, mp3 players, digi cams etc will be presents for a lot of people
    Originally posted by superstylin

    It's the law.

    With computer games and software it's to stop copying.
  • superstylin
    • #5
    • 5th Nov 08, 8:22 PM
    • #5
    • 5th Nov 08, 8:22 PM
    what about wiimote's and nunchucks olly?
    "a workman, even of the lowest and poorest order, if he is frugal and industrious, may enjoy a greater share of the necessaries and conveniencies of life than it is possible for any savage to acquire."
    • geordie joe
    • By geordie joe 5th Nov 08, 8:32 PM
    • 8,399 Posts
    • 8,453 Thanks
    geordie joe
    • #6
    • 5th Nov 08, 8:32 PM
    • #6
    • 5th Nov 08, 8:32 PM
    It's the law.
    Originally posted by olly300
    Is it? I thought it was just software companies being tw*ts. "By breaking the seal you agree to the terms and conditions", but these are inside so you can't see them unless you break the seal.

    With computer games and software it's to stop copying.
    Originally posted by olly300
    That would only stop an individual who wanted to buy the software to copy for themselves. If they wanted to sell copies it wouldn't stop them!
  • ianian99
    • #7
    • 5th Nov 08, 8:58 PM
    • #7
    • 5th Nov 08, 8:58 PM
    I dont think its law not too offer refunds on computer games etc but more to do with someone either playing it and completing it and taking it back or copying it and taking it back.
    Years ago argos excluded video cameras as loads of peeps would take them on their holiday then take them back.

    As for ipods etc well after all the stories in papers about people buying hard discs full of porn etc shops wont refund on ANYTHING with memory unless its faulty and is sent back to manufacturer.
  • moonrakerz
    • #8
    • 5th Nov 08, 9:24 PM
    • #8
    • 5th Nov 08, 9:24 PM
    As Argos don't have to offer anything on non-faulty goods, what's the problem ?
  • superstylin
    • #9
    • 5th Nov 08, 9:28 PM
    • #9
    • 5th Nov 08, 9:28 PM
    no one said they had to moon, I'm just asking some questions
    "a workman, even of the lowest and poorest order, if he is frugal and industrious, may enjoy a greater share of the necessaries and conveniencies of life than it is possible for any savage to acquire."
    • olly300
    • By olly300 5th Nov 08, 10:08 PM
    • 14,315 Posts
    • 13,628 Thanks
    olly300
    I dont think its law not too offer refunds on computer games etc but more to do with someone either playing it and completing it and taking it back or copying it and taking it back.
    Originally posted by ianian99
    All software suppliers have it on their discs as part of their contract with the buyer (Contract Law) and the Office of Fair Trading hasn't stated it's unfair.

    I
    Years ago argos excluded video cameras as loads of peeps would take them on their holiday then take them back.

    As for ipods etc well after all the stories in papers about people buying hard discs full of porn etc shops wont refund on ANYTHING with memory unless its faulty and is sent back to manufacturer.
    Originally posted by ianian99
    Ipods and MP3 players come with ear or head phones. Do you really want to put something in your ears that someone else has?
  • ianian99
    Ipods and MP3 players come with ear or head phones. Do you really want to put something in your ears that someone else has?
    Originally posted by olly300
    But those items were excluded because they have memory in them nothing to do with earphones.
  • superstylin
    what if all these things were still boxed up with cellophane wrapping intact? Would I still not be able to take anything back? The only stipulation it seems to have is that the product is faulty, there's nothing to say unopened and unused.

    And yes I know they've been bought with the exemption pointed out, I bought them and have taken the risk that they'll be wanted. I'm asking for future purchases, and yes I know they're not obliged to take them back, I just found it unusual.
    "a workman, even of the lowest and poorest order, if he is frugal and industrious, may enjoy a greater share of the necessaries and conveniencies of life than it is possible for any savage to acquire."
  • superstylin
    what if all these things were still boxed up with cellophane wrapping intact?
    Originally posted by superstylin
    Anyone know?
    "a workman, even of the lowest and poorest order, if he is frugal and industrious, may enjoy a greater share of the necessaries and conveniencies of life than it is possible for any savage to acquire."
  • superstylin
    thought i'd answer my own question for the future ref of anyone else!

    took guitar hero back and because it was in it's cellophane wrapping, they gave me the credit on a gift card. If it was open then I wouldn't have gotten the credit
    • LeeUK
    • By LeeUK 10th Nov 08, 6:27 PM
    • 4,937 Posts
    • 2,256 Thanks
    LeeUK
    Buy it online and you get the 7 day distance selling?
    Lee's No More Takeaways Club No.1
  • Tozer
    All software suppliers have it on their discs as part of their contract with the buyer (Contract Law) and the Office of Fair Trading hasn't stated it's unfair.
    Originally posted by olly300
    Its not illegal for a retailer to offer a money-back guarantee. The licence terms on the product itself (often called a shrink-wrap licence) are purely an end-user licensing arrangement and do not really form part of the contract of sale between the retailer and the customer.
  • johnpaulpops
    As Argos don't have to offer anything on non-faulty goods, what's the problem ?
    Originally posted by moonrakerz
    I agree - Argos are going beyond the call of duty in doing this, perhaps we should praise them for their policy rather than question?

    Products like ear rings and hair care are also exempt from the policy (and thus not on the list of Christmas presents I buy) but as long as they're upfront about this then there's no problem.

    JP
  • eddiestaff
    Has anyone any idea why Guitar Hero 3 is exempt from Argos' 30 day money back guarantee? I've just bought this and an ipod shuffle and was told that both are exempt. I found this on their website to do with the shuffle:

    " To protect your personal security, we are also unable to accept returns on some non-faulty imaging and recording products such as MP3 players and digital cameras. "

    ok but why guitar hero?

    What if these were xmas presents and the recipient wanted to return for refund/credit note/exchange? They just couldn't?
    Originally posted by superstylin


    I purchased 'Collin McCrae DIRT' for the ps3 christmas eve at argos for a christmas gift, didnt think anthing when they told me about the 30 day exempt rule. Found out same day my brother in law already had the game so i took it straigh back unopened, still sealed. The women refuse to take it back even though it was unopened, when i tryed to explain the reason she didnt even want to know.

    She just said "Sorry but this was explained to you". I would understand if it was opened but how could i have played/copied it? Now im stuck with it, might get a fiver for it on ebay, Great, MERRY CHRISTMAS TO YOU ARGOS, Thanks for nothing , AVOID.


    Where are OUR rights??????:confused:
    • Brooker Dave
    • By Brooker Dave 27th Dec 08, 9:28 AM
    • 4,413 Posts
    • 2,828 Thanks
    Brooker Dave
    Where are OUR rights??????:confused:
    Originally posted by eddiestaff
    There's no right to refund if you decide you don't want something anymore.
    "Love you Dave Brooker! x"

    "i sent a letter headded sales of god act 1979"
  • bryanb
    [quote=eddiestaff;


    Where are OUR rights??????:confused:[/quote]

    The only RIGHTS you have are in relation to faulty goods, or goods not fit for purpose.
    Anything else is at the discretion of the seller.
    A bit unfair in Argos though as you cannot see the goods before you pay. But you don't have to shop there.
    This is an open forum, anyone can post and I just did !
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