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    buy as you view/dunraven finance----HELP
    • #1
    • 28th Jul 08, 12:12 PM
    buy as you view/dunraven finance----HELP 28th Jul 08 at 12:12 PM
    this is a letter i sent to bayv/dunraven finance and await their reply. anyone care to give their opinion/ideas?

    24 July 2008
    Dunraven Finance LTD
    T9 Rhondda
    Forest View Business Park
    CF72 8LX

    Agreement Number: **************

    To Whom It May Concern
    I am writing this letter in defence of the arrears on the above account.
    At my previous address, ****************** I started my agreement with the purchase of a 32inch television. Payment was made on time every 8 weeks by way of a collection by my local agent Alex. No arrears were ever accrued.
    Problems started when I moved to my current address, Flat 48, *************************8RN.

    I started a new agreement where I purchased a bedroom suite consisting of:
    1 x bed base
    1 x mattress
    2 x walldrobes
    2 x 3 drawer wide chests
    2 x 3 drawer bedside cabinets
    All the above was ordered in the dark pine.
    Upon delivery of these items was when the problems first started.
    1, Only part of the order was delivered
    2, No handles were delivered
    3, Five months on, I still don’t have matching bedside
    Cabinets. One is correct with 3 drawers and in dark
    Pine, One is in light beech and consists of 1 drawer
    And a door. PICTURES INCLUDED.
    4, The mattress has already collapsed on one side with
    Springs poking through the top
    5, My local agent Geoff started refusing to make
    Collections due to being afraid to enter the block of
    6, I was then told by Geoff that he shouldn’t of sold to
    Me because I was living in a flat
    Upon numerous phone calls I finally had an agent call round to empty the collection box and was told I was to be placed on a weekly debt call to collect money each Thursday morning. This was fine by me but these collections never materialised.

    I have made various calls about this to various departments and the answer each time is that an agent will call but these just materialise to another day wasted waiting in for the agent to never appear. I also found out that agents have been calling at 48, **************for me instead of Flat 48, ******************** because agents arnt allowed to sell to flats so they assume I live at 48, *********** Road instead.
    I am angry that I have been bought into arrears due to no fault of my own. I rely on the agent collecting my payments, therefore if the payments arnt collected then they arnt made.
    All I want to do is make my regular payments and receive the furniture I ordered.
    I have been sleeping on the sofa for the last 3 months due to the failure of the mattress which is in breech of THE SALE OF GOODS ACT as it is not fit for purpose but I have been told that this cant be replaced due to the arrears on the account which are through no fault of my own.
    The same has been said about the mis-matched furniture.
    I suspect the fault here lies with Geoff who sold the items to me when items arnt meant to be sold to people who reside in high rise flats. Therefore I don’t feel I should be penilised for something which is not my fault.
    I await your reply.
    Yours sincerely

    Emma Burgoyne-Daniels
    Last edited by edaniels1983; 28-07-2008 at 12:56 PM.
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