Main site > Forums > Household & Travel > Praise, Vent & Warnings > buy as you view/dunraven finance----HELP (Page 1)

IMPORTANT! This is MoneySavingExpert's open forum - anyone can post

Please exercise caution & report any spam, illegal, offensive, racist, libellous post to

  • Be nice to all MoneySavers
  • All the best tips go in the MoneySavingExpert weekly email

    Plus all the new guides, deals & loopholes

  • No spam/referral links
or Login with Facebook
buy as you view/dunraven finance----HELP
Closed Thread
Views: 7,835
Thread Tools Search this Thread Display Modes
# 1
Old 28-07-2008, 12:12 PM
MoneySaving Convert
Join Date: Jul 2008
Location: walsall, west mids
Posts: 121
Send a message via Skype™ to edaniels1983
Default buy as you view/dunraven finance----HELP

this is a letter i sent to bayv/dunraven finance and await their reply. anyone care to give their opinion/ideas?

24 July 2008
Dunraven Finance LTD
T9 Rhondda
Forest View Business Park
CF72 8LX

Agreement Number: **************

To Whom It May Concern
I am writing this letter in defence of the arrears on the above account.
At my previous address, ****************** I started my agreement with the purchase of a 32inch television. Payment was made on time every 8 weeks by way of a collection by my local agent Alex. No arrears were ever accrued.
Problems started when I moved to my current address, Flat 48, *************************8RN.

I started a new agreement where I purchased a bedroom suite consisting of:
1 x bed base
1 x mattress
2 x walldrobes
2 x 3 drawer wide chests
2 x 3 drawer bedside cabinets
All the above was ordered in the dark pine.
Upon delivery of these items was when the problems first started.
1, Only part of the order was delivered
2, No handles were delivered
3, Five months on, I still don’t have matching bedside
Cabinets. One is correct with 3 drawers and in dark
Pine, One is in light beech and consists of 1 drawer
4, The mattress has already collapsed on one side with
Springs poking through the top
5, My local agent Geoff started refusing to make
Collections due to being afraid to enter the block of
6, I was then told by Geoff that he shouldn’t of sold to
Me because I was living in a flat
Upon numerous phone calls I finally had an agent call round to empty the collection box and was told I was to be placed on a weekly debt call to collect money each Thursday morning. This was fine by me but these collections never materialised.

I have made various calls about this to various departments and the answer each time is that an agent will call but these just materialise to another day wasted waiting in for the agent to never appear. I also found out that agents have been calling at 48, **************for me instead of Flat 48, ******************** because agents arnt allowed to sell to flats so they assume I live at 48, *********** Road instead.
I am angry that I have been bought into arrears due to no fault of my own. I rely on the agent collecting my payments, therefore if the payments arnt collected then they arnt made.
All I want to do is make my regular payments and receive the furniture I ordered.
I have been sleeping on the sofa for the last 3 months due to the failure of the mattress which is in breech of THE SALE OF GOODS ACT as it is not fit for purpose but I have been told that this cant be replaced due to the arrears on the account which are through no fault of my own.
The same has been said about the mis-matched furniture.
I suspect the fault here lies with Geoff who sold the items to me when items arnt meant to be sold to people who reside in high rise flats. Therefore I don’t feel I should be penilised for something which is not my fault.
I await your reply.
Yours sincerely

Emma Burgoyne-Daniels

Last edited by edaniels1983; 28-07-2008 at 12:56 PM.
edaniels1983 is offline
Report Post
# 2
Old 28-07-2008, 12:40 PM
Deliciously Dedicated Diehard MoneySaving Devotee
Join Date: Dec 2006
Posts: 12,943

I would run it through a spell checker before sending!

Also, you don't really conclude with what you actually want. Are you happy to keep the non matching furniture, and have the mattress replaced, or do you want them all taking away, and your credit agreement cancelled?

Could you not just get a few things of freecycle (for free!), then save up and buy some nicer furniture when you have the money?

ps - you need to block out your name and address from your post. Otherwise someone could set up some sort of credit agreement in your name!
pinkshoes is offline
Report Post
# 3
Old 28-07-2008, 12:59 PM
MoneySaving Convert
Join Date: Jul 2008
Location: walsall, west mids
Posts: 121
Send a message via Skype™ to edaniels1983

i received a letter demanding full payment due to mounting arrears due to payments not being collected by agents hence why i sent the letter.

have been told items cant be returned or aggreement cancelled.
edaniels1983 is offline
Report Post
# 4
Old 28-07-2008, 3:40 PM
Deliciously Dedicated Diehard MoneySaving Devotee
Join Date: Dec 2006
Posts: 12,943

Ok, you might want to re-word it, so it makes it a little clearer what you're wanting from them.

I think what you need to tell them is that:

1) You want your credit agreement re-instation, as you have never defaulted, and it's not your fault the money collection people didn't turn up. For the weeks/months that they didn't turn up, offer them the money (I presume you have it!!).
2) The mattress is not fit for purpose, and unless they replace it, you'll be contacting Trading Standards.
3) You want the incorrect furniture replacing with correct furniture (although if you've used the furniture, then that's accepting it!)
pinkshoes is offline
Report Post
# 5
Old 06-05-2010, 9:57 PM
MoneySaving Newbie
Join Date: Mar 2010
Posts: 5
Default Buy as you view on facebook

check out the facebook Buy As You view Group . These postings are only part of whats on there

I'm a producer from ITV Wales News and we'd like to do a story on this company to warn other people. If you live in Wales and have been a victim and would like to contribute then please get in touch. We are happy to ensure that contributors are kept anonymous. Sarah
hazeleyes68 is offline
Report Post
# 6
Old 06-05-2010, 10:09 PM
Fantastically Fervent MoneySaving Super Fan
Join Date: Apr 2008
Posts: 3,912

hazeleyes68 you need to obtain permission from MSE to do this. Your posts will be deleted.
gordikin is offline
Report Post
# 7
Old 06-05-2010, 10:42 PM
Serious MoneySaving Fan
Join Date: May 2009
Posts: 969

Could you make an appointment at the Citizens Advice Bureau and ask them to clarify your rights and write the letter for you? They will probably have had experience of this company before.

I also would make sure you keep accurate records of all contact, visits, phone calls to them etc.
trumpton is offline
Report Post
# 8
Old 06-05-2010, 11:17 PM
Fantastically Fervent MoneySaving Super Fan
Join Date: Apr 2008
Posts: 3,912

This thread is more than 18 months old!
gordikin is offline
Report Post
Closed Thread


Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

 Forum Jump  

Contact Us - - Archive - Privacy Statement - Top

Powered by vBulletin® Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.

All times are GMT. The time now is 8:18 PM.

 Forum Jump  

Free MoneySaving Email

Top deals: Week of 17 December 2014

Get all this & more in MoneySavingExpert's weekly email full of guides, vouchers and Deals

GET THIS FREE WEEKLY EMAIL Full of deals, guides & it's spam free

Latest News & Blogs

Martin's Twitter Feed


Cheap Travel Money

Find the best online rate for holiday cash with MSE's TravelMoneyMax.

Find the best online rate for your holiday cash with MoneySavingExpert's TravelMoneyMax.

MSE's Twitter Feed

  • Homes in Council Tax bands H and I will be included in the new Flood Re insurance scheme from next year, the Govt has announced today
  • Want to eat out for £5ish? Of course you do, full details in our Deals Hunters blog: #dealshunters
  • RT @MSE_Deals: Get £20 off when you spend £100 or more on technology or home electricals at Tesco Direct with online code. Ends Sun http://?