HX Car Park Management, Gladstones Letter Before Claim

Birdo26 · 11 July 2017 at 7:58PM

Hi,

Received a PCN from HX Car Park Management

Spoke to the bowling who said cameras were only installed recently. Signs are not clear at all. But said they can't cancel them.

Didn't reply to it which was a bit silly but now have received a letter before claim from Gladstones solicitors asking to pay £160 within 14 days.

Had a search on here and found a reply so sent that by email which I hope is ok. Said not to admit who was driving which i made sure I didn't.

Just want to know what I should do now and what is likely to happen next.

Thanks

Quentin · 11 July 2017 at 8:33PM

You need to edit your post to remove details of who was driving.

The ppcs monitor this forum and can use your posts against you.

Everyone is politely asked to read up in the newbies FAQ thread near the top of the forum before starting a new thread.

You will find lots of advice the court process which will be the next step if they aren't persuaded by your reply to drop this

Birdo26 · 11 July 2017 at 8:45PM

Thanks, is an email ok or does it need to be in a witten letter as such?

Coupon-mad · 11 July 2017 at 10:28PM

Signs are not clear at all. But said they can't cancel them.

They lied.

The client can always cancel a PCN from their contractor. Be more assertive and/or ask who CAN cancel it.

Just want to know what I should do now and what is likely to happen next.

This will happen next:

http://forums.moneysavingexpert.com/showthread.php?t=5678038

You will learn so much more by reading and bookmarking other Gladstones threads.

Birdo26 · 22 July 2017 at 10:11AM

Received no further letter from Gladstones and now have County Court Claim Form.

Quentin · 22 July 2017 at 10:13AM

Read up all about dealing with court in the newbies faq thread.

Lots of guidance there with links to other resources (as mentioned in #2)

Birdo26 · 22 July 2017 at 10:43AM

Is it still worth driver going down and pursing the bowling alley>

Quentin · 22 July 2017 at 10:48AM

Yes - were you a customer? Give them a hard time and escalate to the right department at head office if you get brushed off as advised to you in #4

At the same time continue along the court process outlined in the FAQ.

If the merchant agrees to get the charge cancelled you need to continue the court process until you get notified by the PPC they are cancelling

Birdo26 · 22 July 2017 at 10:58AM

Driver used the bowling all evening. Ticketing system was only put in 2 weeks before driver went. Has always been free before.

Will they have dates of when signage was erected? Because when the driver went there were little to no signs but now they have installed more. Have a feeling it may be needed.

Quentin · 22 July 2017 at 11:01AM

You say in your OP you made sure not to admit who was driving.

You need to edit subsequent posts where you have done so!

Yes follow advice in newbies faq about sending AOS

If you are getting the bowling alley to cancel this then what signs were on show is irrelevant. (It's unlikely anyone at the merchant will know when signs were erected)

Birdo26 · 22 July 2017 at 11:17AM

Apologies which posts were these?

HX Car Park Management, Gladstones Letter Before Claim

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