Loan written off by LLoyds

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  • PeacefulWaters
    PeacefulWaters Posts: 8,495 Forumite
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    jonesMUFCforever wrote: »
    I don't know why the Lloyds representative bothers to post - its stock answer is always to ring up to get things sorted.
    It's amazing how many people don't bother ringing.

    Or don't think about what questions to ask before they do ring.

    Or when they do ring and do ask the right questions get told to visit a branch. Who then know nothing about it.
  • carlan
    carlan Posts: 7 Forumite
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    PeacefulWaters wrote: »
    It's amazing how many people don't bother ringing.

    Or don't think about what questions to ask before they do ring.

    Or when they do ring and do ask the right questions get told to visit a branch. Who then know nothing about it.

    Hi guys


    Have been out of the loop for a day or so BUT having been back to the Branch they produced an email they have had from "the Big Chief" confirming that my letter IS genuine and the loan has been "cleared " but still showing on On line Banking......expiation given is that the old Loans are being dealt with on a different "operating Platform " and it could take some time for the internet site to be updated. have kept endless copies of the email !!!


    Still don't fully understand any of this,but appreciate earlier comments
  • jamesd
    jamesd Posts: 26,103 Forumite
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    Thanks for the update. Makes me wonder whether they just decided that it was cheaper to close the old loans than to continue to operate the old system they were on.
  • carlan
    carlan Posts: 7 Forumite
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    Hi Phabat

    Can' t get to grips with the "private message system"


    However same result as you and now have paper Statement to confirm cleared balance


    Everyone at Bank very tight lipped as to whys/ wherefores


    Won't look gift horse in mouth


    Really weird....thus sort of thing doesn't happen to me !!


    Enjoy


    Kindest regards


    Carlan
  • mick9000
    mick9000 Posts: 14 Forumite
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    hi ive had the same type of letter from GE money today...does this happen often ?
  • 914816
    914816 Posts: 1 Newbie
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    Lloyds_Bank wrote: »
    Hi carlan,

    Sorry to hear my colleagues weren't able to clarify when you called. If staff member in branch wasn't able to provide info either, I can only suggest following the intructions on the letter by writing to us at:

    Lloyds Bank Personal Loans
    Lloyds Banking Group
    155 Bishopsgate
    London
    EC2M 3TQ

    Thanks,

    Craig

    Hi Craig/Lloyds, is the above address still valid?
  • jonesMUFCforever
    jonesMUFCforever Posts: 28,898 Forumite
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    914816 wrote: »
    Hi Craig/Lloyds, is the above address still valid?

    Normal personal loan address is in Peterlee - this one must be a ''special'' one.
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