Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

    Three Mobile I Need To RANT: DD salutary tale
    • #1
    • 9th Mar 12, 11:50 AM
    Three Mobile I Need To RANT: DD salutary tale 9th Mar 12 at 11:50 AM
    Hi folks,

    I need to rant about Three mobile, but within this rant is a warning to all who have bank accounts.

    I'm not a Three customer and never will be after today: Here's the story:-

    This morning, my partner spotted a direct debit on our Feb bank statement 17 to the reference h3g initial payment. Upon checking there was a further payment of 22 to h3g. It almost went unnoticed and was only conspicuous because we never had any customer relationship with Three mobile, who are h3g. So I rang my bank and they gave me a reference and a phone number for 'Three' 0843 3733333. So far so good. But what a pointless number: It gives two options, to enquire about starting a new contract, or to speak to an advisor about anything else. 'Anything else' demanded my Three mobile phone number and there was absolutely no way to reach an advisor without one. GRRRRrrrrrr. What mobile number? I'm not their customer!!!

    Eventually I rang again and took the option to start a new contract and got the SALES agent to put me through to someone. Grrrr again, because I could barely drum it into that muppet that I was not his customer. In the absence of my mobile phone number, he looked me up by postcode - Waste of time that was - I'M NOT HIS BLASTED CUSTOMER. The best he could suggest was that I email a copy of my bank statement to '' : Grrrr why should I have to? But ok, I did email a cut down screen grab. He'd only given me the wrong blasted email addy which I now find should have been I only discovered that after more futile and convoluted calls through 'sales'. In total, I've wasted 2hours of my life at maybe 5p a minute to these muppets. And I'm doing them a favour by helping them stop fraud or c0ck-up. Never again!
    One agent even reassured me that the call was 'free from my Three mobile phone'. Which part of I'VE NOT GOT A THREE MOBILE PHONE did he not understand?

    So here's some facts to maybe help you.

    Always watch out for mystery direct debits on your bank statements. They can be set up by anyone with no proof of ID
    Direct debits for Mobile contracts seem typical tools for fraudsers.

    To contact Three mobile, use their free sales number 0800 358 8460 rather than the 0843 number.

    Select the option to speak to sales about starting a new contract: At least that way you get a human.

    Always ask for a 'case number' and the agent's name.

    At the first glimmer of bulls*** just ring your bank and demand to invoke the Direct Debit Guarantee
    Your bank may advise you to talk to the service provider, in this case Three. I'd be inclined to just tell the bank 'NO this is an unauthorised Direct Debit: So you sort it UNDER THE DIRECT DEBIT GUARANTEE'Rant over. Can I have my two hours of wasted lifetime back please?

Page 1
Welcome to our new Forum!

Our aim's to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

3,792Posts Today

7,834Users online

Martin's Twitter