Ask Atos Healthcare disability assessment questions

Atos_Healthcare_company_representative wrote: »

Hi Halight,

the complaint procedures asked about and referred to are the guidance followed by staff in relation to processing and investigating a complaint. It is these that are owned by DWP and need to be requested from them. Information for people about how to complain is available and it was this that was being referred to in the other answer. I hope this helps.

Thanks for your replay,

I think I get it, well some what anyway.

Would you be able to out line your Complaints process's on here please so everyone can understand what to do if they have a complaint.

The sort of thing I think would be helpfull for your to post would be,

1, Were to start, How to make first contact about a complaint .
2, The phone number to phone to start the complaint off.
3, The Address to put the complaint in writing.
4,How long dose it take to have your complaint looked out.
5, what can you expect to happen when your complaint has been looked at .
6, The next step if you don't like the outcome of the complaint, Were do you go next, I.E. Higher up.

It would very very use full to the people of this forum to have this info.
After all, You said you were hear to help your" customers "

skeggysteve wrote: »

Just bumping my question!

Try This sort of thing

https://www.youtube.com/watch?v=YkzHxXg0rfQ

Originally Posted by skeggysteve
What training do ATOS give to doctors that fill in the forms that get sent to the DWP?

It was filmed under cover.

Originally Posted by Atos Healthcare company representative
Hi mightyroyals,

sorry for taking so long to clarify this. We don’t have targets for the outcome of an assessment – we look at extremes of trends just to keep an eye on quality. That is a fairly standard approach to quality checking

More from http://www.guardian.co.uk/society/2012/jul/27/disability-benefit-assessors-film

Please Go to the site to read the full story.

=================================

The trainer tells trainee assessors: "If it's more than I think 12% or 13%, you will be fed back 'your rate is too high.'" When Bick questioned how the company could know in advance the precise proportion of people who needed to be put in this category, the trainer replied: "How do we know? I don't know who set the criteria but that's what we are being told."

Bick asked: "So if we put 20% in, we would get picked up on?". He was told by the trainer that, in that scenario, his cases would be reviewed

The film also reveals Atos's lack of accountability for these appeals. The trainer explains: "Good thing for us is, even if you made the wrong decision … you never go to the tribunal. So, sort of, you won't be blamed."

schrodie wrote: »

Quote from the Guardian.

[QUOTEThe DWP said it was unable to respond in detail to the programme's findings because it had not been shown a full transcript, but a spokeswoman said it was "nonsense" to suggest there were targets or expected results of any sort. She said assessors' results were monitored to make sure they adhered to an average, adding: "If individual Atos healthcare professionals record results considerably outside the average, their work may be audited to ensure quality. If no issues are found with the quality of work, no action is taken."]

QED!!!! What more proof do you need.[/QUOTE]




==========================

Taken from above,

spokeswoman said it was "nonsense" to suggest there were targets or expected results of any sort.

Well The new PIP that replaces the old DLA,
By the DWP our numbers, 20% of people who claim DLA at the moment will not be able to claim PIP. Saving about £2bn a year.

So they have a expected result for PIP.

I would find it strange if there was not an expected target or result for ESA.



Atso also have the Government contract for PIP Claims.