Help with Virgin Media

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theshoefairy
theshoefairy Posts: 221 Forumite
Name Dropper First Post First Anniversary Combo Breaker
in Broadband & internet access
I was wondering if someone could help me with this. My VM bill has been increasing and it seems very expensive for what I am actually getting.

Currently I am getting Super Fibre 50, The Medium TV package which seems to be the most basic, and medium phone which I never use.

I have checked prices on their site and I am paying the same amount for the VIP package, which is the best package they are offering! So I am really being ripped off bigtime.

Can anyone give me any tips on what to say to them when I call? Do I tell them that I'm paying the same amount for their VIP package?

Many thanks

Comments

  • jb66
    jb66 Posts: 1,705 Forumite
    Name Dropper First Anniversary Combo Breaker First Post
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    Find what package you want and then call them up to move to it
  • phibo
    phibo Posts: 10 Forumite
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    theshoefairy wrote: »
    I was wondering if someone could help me with this. My VM bill has been increasing and it seems very expensive for what I am actually getting.

    Currently I am getting Super Fibre 50, The Medium TV package which seems to be the most basic, and medium phone which I never use.

    I have checked prices on their site and I am paying the same amount for the VIP package, which is the best package they are offering! So I am really being ripped off bigtime.

    Can anyone give me any tips on what to say to them when I call? Do I tell them that I'm paying the same amount for their VIP package?

    Many thanks
    Been with Virgin, 13 years since buying first house.

    100mb Broadband
    Evening & Weekends Phone
    XL TV (no sports or movies)
    £72 per month

    I actually rang them up this evening and asked to cancel my TV but drop my Broadband to 50mb and Telephone...£48 per month!

    Couldn't believe it, so told them I wanted to cancel everything, which they have, entire phone call was about 6-7mins.

    No trying to keep me, no loyalty discount, retentions sales talk, just cancelled me without a problem.
  • AndyPK
    AndyPK Posts: 4,241 Forumite
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    I noticed there was a good deal on https://www.uswitch.com
    earlier. But for new customers.

    50Mbps
    £12/month + LR.
    12 month contract.

    If you do cancel, it maybe worth taking up
  • dave_dph
    dave_dph Posts: 618 Forumite
    Name Dropper First Anniversary Combo Breaker First Post
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    Hi Phibo

    Have you received a call back from the outbound retentions team? Once a cancellation request has gone through you normally get the call after a few days and usually they'll keep trying until they get you.
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