Revolut Card - Not Fit for Purpose

Options
chris_baldwin
chris_baldwin Posts: 1 Newbie
in Credit cards
I got this card before i went to Orlando, loaded £1000 from my savings on to the account
1) We eat at the Outback Restaurant, 2 different amounts were taken off my balance, one had a tip one didnt, had to wait 10 working days to be reimbursed
2) Bought something from the Lacoste outlet, had the exact amount taken off 2, now been 10 working days, as the trasactions have been completed i am supposed to contact Lacoste in orlando, fill out a form and this takes 45 days, this is my money, they are keeping. the help or severe lack of it from Revolut is a disgrace, all by an app support, these people do not know what they are doing, the helpine cuts you off and says no one is available
3) when back in th uk, i went to Frankies and bennys, the amount came off straight away, but the card was declined!!! now have to wait for this as well


I was mis sold on this card, it is not fit for purpose.
«1345

Comments

  • SunnyP9999
    SunnyP9999 Posts: 4 Newbie
    Options
    Thanks for this Chris, I just applied for this card too, I think it will go in the bin!
  • grumbler
    grumbler Posts: 58,629 Forumite
    Name Dropper First Post Photogenic First Anniversary
    edited 21 April 2016 at 7:33PM
    Options
    chris_baldwin wrote: »
    ... i am supposed to contact Lacoste in orlando, fill out a form and this takes 45 days,
    Complain to FOS. You have to neither contact Lacoste nor wait.
    I was mis sold on this card,
    How much did you pay for it? I thought they were paying £5 to new customers. You get what you pay for...

    And MSE have this wording added to the article a month ago:
    Several users have reported issues with Revolut cards not working abroad and difficulties getting issues resolved with Revolut customer service. While this is still our top pick, take back-up specialist plastic with you just in case. Let us know how you get on in the forum.
    Leave the feedback in that thread.
  • System
    System Posts: 178,094 Community Admin
    Photogenic Name Dropper First Post
    Options
    You're a glutton for punishment - If you have issues, ditch & switch.
  • stevenhp1987
    stevenhp1987 Posts: 907 Forumite
    First Anniversary
    Options
    Revolut is ok. Not had these problems listed but they don't work in foreign petrol stations.

    Went USA, great for tickets etc. But it kept getting declined in gas stations.

    Spoke to them on live chat, they stated that "we (they) don't support petrol stations due to the high risk". Kind of annoying.

    For online pre-booking of tickets though it was ok though.

    How exactly were you mis-sold? The card is free. Yes, you have to wait a while for holds to drop off, but it's the same with all cards. If it's rejected, always have a backup card or, preferably, cash.

    I also wouldn't put the whole £1,000 on it (unless the rate was good) as it has no FSCS protection.
  • DCFC79
    DCFC79 Posts: 40,598 Forumite
    Name Dropper First Anniversary First Post
    edited 21 April 2016 at 10:45PM
    Options
    SunnyP9999 wrote: »
    Thanks for this Chris, I just applied for this card too, I think it will go in the bin!

    Why not keep it ?

    Put a small amount on it.

    I've used mine before, no issues.

    I'd prefer to load it with a small amount and not have to rely on it, have it as a backup say and have 0% card as first to use.
  • reclusive46
    reclusive46 Posts: 2,698 Forumite
    Options
    stevenhp1987 wrote: »
    Revolut is ok. Not had these problems listed but they don't work in foreign petrol stations.

    Went USA, great for tickets etc. But it kept getting declined in gas stations.

    Spoke to them on live chat, they stated that "we (they) don't support petrol stations due to the high risk". Kind of annoying.

    For online pre-booking of tickets though it was ok though.

    How exactly were you mis-sold? The card is free. Yes, you have to wait a while for holds to drop off, but it's the same with all cards. If it's rejected, always have a backup card or, preferably, cash.

    I also wouldn't put the whole £1,000 on it (unless the rate was good) as it has no FSCS protection.

    Most UK cards won't work at US pay at pump systems anyway as they ask for a ZIP code. Amex cards (issued directly by Amex) are one of the few cards that have a workaround that works at US pumps.
  • eDicky
    eDicky Posts: 6,575 Forumite
    First Anniversary Name Dropper First Post
    Options
    SunnyP9999 wrote: »
    Thanks for this Chris, I just applied for this card too, I think it will go in the bin!
    I have been using Revolut worldwide with extreme satisfaction for nearly a year, with transactions, withdrawals and transfers well into five figures. There's no other prepaid solution with such good value and versatility, and for me at least, reliability.

    Duplicated transactions can happen with any card, most likely caused by the merchant's actions.

    Using Revolut's new security features probably make the cord much more immune to fraud than other cards during and after exposure to possible risks overseas:

    http://!!!!!!/1SuUkMm
    Evolution, not revolution
  • grumbler
    grumbler Posts: 58,629 Forumite
    Name Dropper First Post Photogenic First Anniversary
    Options
    eDicky wrote: »
    Duplicated transactions can happen with any card, most likely caused by the merchant's actions.
    True, but most card providers won't fob you off demanding that you contact the merchant to resolve this, especially as there is a special chargeback code for duplicate transactions.
  • System
    System Posts: 178,094 Community Admin
    Photogenic Name Dropper First Post
    Options
    I have other ways of extreme satisfacton than a flaky pre-paid card myself ;)
    eDicky wrote: »
    I have been using Revolut worldwide with extreme satisfaction for nearly a year
  • eskbanker
    eskbanker Posts: 31,076 Forumite
    First Anniversary Name Dropper Photogenic First Post
    Options
    Heng_Leng wrote: »
    I have other ways of extreme satisfacton than a flaky pre-paid card myself ;)
    I can't get no satisfaction (but I try and I try and I try and I try....) ;)
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

Categories

  • All Categories
  • 343.3K Banking & Borrowing
  • 250.1K Reduce Debt & Boost Income
  • 449.7K Spending & Discounts
  • 235.3K Work, Benefits & Business
  • 608.1K Mortgages, Homes & Bills
  • 173.1K Life & Family
  • 248K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards