Fuel Broadband, now Post Office Broadband

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chunter
chunter Posts: 2,001 Forumite
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in Techie Stuff
A quick head's up to all those who transferred across to Post Office Broadband from the now defunct Fuel Broadband on the promise of a £20 all-in fee for 18 months.
I received my first bill from Post Office and it's £28 quid!
A ropey start.

We'll see how they respond to my email.

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  • DoaM
    DoaM Posts: 11,863 Forumite
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    Does that price include a partial month? e.g. billing is calendar monthly but your service started about 12 days before the end of the month?
  • chunter
    chunter Posts: 2,001 Forumite
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    Last bill from Fuel was the same as the last six. Unless they want me to pay for the same service twice.
    Still awaiting a response. Cannot recommend Post Office Broadband to anyone so far.
  • DoaM
    DoaM Posts: 11,863 Forumite
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    Ah ... I didn't realise it was a migration/takeover - I thought you'd transferred to a new supplier. :)
  • TadleyBaggie
    TadleyBaggie Posts: 6,055 Forumite
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    Post Office broadband is merely rebranded TalkTalk.
  • chunter
    chunter Posts: 2,001 Forumite
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    TadleyBaggie wrote: »
    Post Office broadband is merely rebranded TalkTalk.
    Oh that fills me with optimism... will I get a reply before Christmas?
  • chunter
    chunter Posts: 2,001 Forumite
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    Still absolutely no response from the totally incompetent Post Office Broadband !
  • chunter
    chunter Posts: 2,001 Forumite
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    After three unanswered emails to their non-existent customer service department threatening to cancel the direct debit, I sent a fourth last Friday.

    It included a link to two of the largest consumer forums, where I had posted my dealings with POBB.

    I sent copies of the fourth email to both the Post Office Complaints Department and to Meredith Sharples, head of the Post Office.

    On Saturday I received an email stating my new bill will be £20. On Monday I got an apology from the complaints department, mentioning my email to Meredith Sharples.

    Don't you just love a story with a happy ending.
  • rodger1
    rodger1 Posts: 2 Newbie
    edited 10 September 2017 at 11:38AM
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    I have recieved no comunication whatsoever regarding the changeover, in my bank statement this month my charge has doubled. My legal adviser has assured me that this is illegal, and so I have cancelled my direct debit and found a new supplier with even better terms. As I have had no communication I cannot contact the PO as it appears I need a PO account name and password.
  • Joe_Bloggs
    Joe_Bloggs Posts: 4,535 Forumite
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    Surely Post Office Broadband is an oxymoron !
    Do their subscribers get a a free snail mail account with an unlimited paper based gush of one way messaging concerning unwanted deals ?
    J_B.
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