Sky Customer service

johno86_4 · 18 August 2017 at 3:06PM

Mchambers wrote: »

Try online webchat and, if that does not work, send an em to the asking them to contact you on your mobile at a convenient time (Note : Tell them politely that you will only speak to someone from the uk and not India. I always say this if ever I speak to any company's off-shore contact centre and they transfer me without probs).

I also suggest that you ask for compensation. You could ask for a BT Openreach engineer visit.

HTHs.

Apparently, a BT Openreach engineer is going to come out, but it will be 3 weeks before they can fix it. I appreciate there isn't too much Sky can do about this but their customer service has been very poor. Not keeping me updated when they say they will and not answering the phone so I can check.

I tried their SMS service but they told me they would not be able to call me. They would say they were checking and then several hours later I would get a new text asking me what my details and the problem was again.
Very frustrating.

Robisere · 18 August 2017 at 3:27PM

Online Chat on the Sky website? Yer avin a laff!

I have tried this several times. Last time, as an experiment, I left it trying to attract an agent for 3 hours, without success. The phone operators in the UK are not much better, most of them have a very unclear Lowland Scottish accent. Not their fault or mine, but they cannot understand me and I cannot understand them. Now if they were in the Highlands, where my Scots-born relative lives, I could understand them.

Trying to attract Sky's attention to a problem with their service, is Mission Impossible. That's why I will be leaving them.

Ian011 · 18 August 2017 at 9:37PM

0330 sounds OK. I wanted to check you weren't calling any of their old 0844 numbers or any of the fake 084, 087 or 09 numbers promoted on a huge number of scam websites.

Sky Customer service

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