Plusnet Question

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20aday
20aday Posts: 2,610 Forumite
First Anniversary Combo Breaker First Post PPI Party Pooper
in Broadband & internet access
Good morning,

I've joined Plusnet after moving house; the previous occupants placed a 'cease' on the line which has completed and my landline is due to kick in from 01/06.

They quote a turn around of 10-12 working days from placing the order for Fibre. Just out of interest does it usually take them that long to activate the service or has it been quicker/slower for those of you who've joined them?

Cheers.
It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.

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  • Browntoa
    Browntoa Posts: 49,300 Forumite
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    It's installed by BT open reach , standard lead time I'm afraid for new orders
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  • 20aday
    20aday Posts: 2,610 Forumite
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    Browntoa wrote: »
    It's installed by BT open reach , standard lead time I'm afraid for new orders

    Thanks for that. Was hoping it'd be a bit quicker seeing as they're part of the BT group but I guess I'll have to learn the art of patience :rotfl: .
    It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    All ISPs get the same preference from BT OR .
  • kwikbreaks
    kwikbreaks Posts: 9,187 Forumite
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    Let me correct that for you...
    All ISPs get the same preference poor service from BT OR
  • kingrulzuk
    kingrulzuk Posts: 1,330 Forumite
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    kwikbreaks wrote: »
    Let me correct that for you...
    All ISPs get the same preference poor service from BT OR

    I agree :rotfl:
    What happens if you push this button?
  • Bigphil1474
    Bigphil1474 Posts: 2,421 Forumite
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    I've seen billboards saying BT will repair line faults 24 hours quicker for BT customers, presumably they don't mean Openreach will be working slower for anyone who isn't one of their customers !!!
  • rusty_f
    rusty_f Posts: 119 Forumite
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    Bigphil1474 wrote: »
    I've seen billboards saying BT will repair line faults 24 hours quicker for BT customers, presumably they don't mean Openreach will be working slower for anyone who isn't one of their customers !!!

    I expect they are paying BT Wholesale/Openreach for a higher Care Level for maintenance on the line, or paying the one-off fee for each fault raised to raise it to an 'Expedited Repair'

    https://www.openreach.co.uk/orpg/home/products/serviceproducts/serviceharmonisation/serviceharmonisation.do
  • missile
    missile Posts: 11,689 Forumite
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    I hope you get better service from PlusNet than I have received.
    "A nation's greatness is measured by how it treats its weakest members." ~ Mahatma Gandhi
    Ride hard or stay home :iloveyou:
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