BT problems

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ashleyriot60
ashleyriot60 Posts: 3 Newbie
in Phones & TV
Hi I was wondering if anyone could help me out. I am desperate to switch from bt but apparently my number and postcode do not match making it impossible to switch, bt customer services are not much help getting the problem sorted with openreach, or are disinclined to do so.
Can anyone provide some advice?
thanks

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  • JP4672
    JP4672 Posts: 24 Forumite
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    Have they provided you with an alternative way of proving your identity? Usually there's more than one way to prove who you are..
  • ashleyriot60
    ashleyriot60 Posts: 3 Newbie
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    phone number and postcode do not match so not so much an identity problem as other providers unable to take over the line
  • VisionMan
    VisionMan Posts: 1,585 Forumite
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    Do you live in a new build property? Or is this a different problem?
  • ashleyriot60
    ashleyriot60 Posts: 3 Newbie
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    no not a new build. Buildings been here 100yrs! Post office database
    has the correct match, but apparently openreach does not, nobody seems to want to help at bt itself.
  • littleboo
    littleboo Posts: 1,501 Forumite
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    There's really not much incentive for BT to do anything, they don't have a problem. I would be speaking to your new potential suppliers and asking them to take the problem on if they want your business.
  • VisionMan
    VisionMan Posts: 1,585 Forumite
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    ashleyriot60 wrote: »
    no not a new build. Buildings been here 100yrs! Post office database
    has the correct match, but apparently openreach does not, nobody seems to want to help at bt itself.

    Interesting. Because the Post Office get all their postcodes from BT. Here, complete the form on this link -

    https://bt.custhelp.com/app/contact_email/c/4950

    It goes to the UK based BT Care team and they will take ownership of the problem. Though please note they can take up to 4 or 5 days to respond as they are only a small team.

    Hope you get it sorted soon.
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