Competency Question Help

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stclair
stclair Posts: 6,844 Forumite
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in Employment, jobseeking & training
Hi, I was wondering if anyone could help me?

I’m applying for a customer services role within the rail Industry.

As part of the application it asked the following question and I’m really stuck. I was wondering if anyone had any suggestions using the STAR technique.

Give an example of when you have had to deal with a crisis?

Please detail the background to your example, any help you was given and what the outcome was.

I’m totally at a loss unless I’m missing something.

Thanks in advance.
Im an ex employee RBS Group
However Any Opinion Given On MSE Is Strictly My Own
«13

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  • z1a
    z1a Posts: 2,522 Forumite
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    Just answer the questions, why are you at a loss?
  • ssparks2003
    ssparks2003 Posts: 809 Forumite
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    The star system is a fairly basis method, so do you have any relevant experience to that competency?
  • BorisThomson
    BorisThomson Posts: 1,721 Forumite
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    The suggestions need to be your own, not someone else's!

    A crisis doesn't need to be a national disaster, but more a time when you've had to deal with a difficult situation under pressure and tight time constraints.
  • Red-Squirrel_2
    Red-Squirrel_2 Posts: 4,341 Forumite
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    Sorry, but how would anybody on here know about a time when YOU had to deal with a crisis?
  • stclair
    stclair Posts: 6,844 Forumite
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    edited 15 February 2018 at 11:52PM
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    BorisThomson wrote: »
    The suggestions need to be your own, not someone else's!

    A crisis doesn't need to be a national disaster, but more a time when you've had to deal with a difficult situation under pressure and tight time constraints.

    Yeah I know I!!!8217;m at a loss as the other question ask about dealing with a difficult situation. I!!!8217;ll use an under pressure situation example instead.
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • stclair
    stclair Posts: 6,844 Forumite
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    Red-Squirrel wrote: »
    Sorry, but how would anybody on here know about a time when YOU had to deal with a crisis?

    I’m dealing with one now !!
    Im an ex employee RBS Group
    However Any Opinion Given On MSE Is Strictly My Own
  • Paparika
    Paparika Posts: 2,476 Forumite
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    A crisis could be anything...

    A problem at home, what was it, how did you cope/resolve it what was the outcome.

    It could be in a supermarket.
    Being in a car with someone with road rage at you... it's all about how you cope with a problem. so problem solving without loosing your head. Staying calm when all around you are screaming.
    Life is about give and take, if you can't give why should you take?
  • jobbingmusician
    jobbingmusician Posts: 20,343 Forumite
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    The other thing is, you don't need to have coped with it exceptionally. You can talk about what you learned from dealing with it.
    I was a board guide here for many years, but have now resigned. Amicably, but I think it reflects very poorly on MSE that I have not even received an acknowledgement of my resignation! Poor show, MSE.

    This signature was changed on 6.4.22. This is an experiment to see if anyone from MSE picks up on this comment.
  • antonic
    antonic Posts: 1,977 Forumite
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    STAR means

    S(ituation)

    Set the context for what needed to be done

    T(ask)

    What was required of YOU

    A(ctivity)

    What YOU actually did and

    R(esult)

    What ACTUALLY happened following YOUR involvement.

    The example does not need to be earth shattering BUT it does need to something YOU have done, because if you get called for interview they will ask you in detail about the competencies you have written and will quickly find out if you are fibbing !.
  • ohreally
    ohreally Posts: 7,525 Forumite
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    Perhaps this isn't the role for you then.
    Don’t be a can’t, be a can.
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