Computer locked now black screen

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charlies_mum
charlies_mum Posts: 8,118 Forumite
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in Techie Stuff
I loaded open office and then loaded a file from memory stick. Everything was ok but then Google crashed and when I try to restart my computer, it tries to load Windows then the screen goes black. I'm not getting the usual start up "music" either. . My cursor is there, and I can get Ctrl alt and delete but there is nothing running on the task manager.

Macafee has comeup with a message that it has blocked something so I clicked remove but still nothing.

Any suggestions ?
You're only young once, but you can be immature forever :D
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  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    Can you get to safe mode ??
  • rmg1
    rmg1 Posts: 3,131 Forumite
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    Have you tried getting into Safe Mode (usually F8 at startup)?
    :wall: Flagellation, necrophilia and bestiality - Am I flogging a dead horse? :wall:

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  • charlies_mum
    charlies_mum Posts: 8,118 Forumite
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    edited 26 January 2015 at 4:34PM
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    I managed to get it to start in safe mode, and ran anti-malware and it detected over 2000 problems. It seemed to have installed Vosteran. I have just run another scan and it looks to be ok. I have loaded open office before and been fine.

    Will restart when this scan has finished and see if it's ok.

    Edit. Vosteran must still be there. I have opened google and it tries to search using Vosteran. I have checked my google properties and can't find any mention of it. How do I get rid of it ?

    Found some info online so will try that to see if it works
    You're only young once, but you can be immature forever :D
  • rmg1
    rmg1 Posts: 3,131 Forumite
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    Which anti-malware scanner did you use?
    If it was Malwarebytes it runs better in normal mode so might be worth giving that a go.
    Make sure you've updated to the latest program and database version.
    :wall: Flagellation, necrophilia and bestiality - Am I flogging a dead horse? :wall:

    Any posts are my opinion and only that. Please read at your own risk.
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    loaded a file from memory stick

    Probable source .
  • esuhl
    esuhl Posts: 9,409 Forumite
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    rmg1 wrote: »
    Which anti-malware scanner did you use?
    If it was Malwarebytes it runs better in normal mode so might be worth giving that a go.

    Often it won't run properly (or the computer won't boot) until MalwareBytes' has been run in safe mode. Then you can reboot normally, and run MalwareBytes' again.
  • charlies_mum
    charlies_mum Posts: 8,118 Forumite
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    I ran Malwarebytes in safe mode, then managed to delete the Vosteran bug from the Google browser.

    It's a fairly new memory stick and only has a a couple of spreadsheets on it.
    You're only young once, but you can be immature forever :D
  • JJ_Egan
    JJ_Egan Posts: 20,281 Forumite
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    charlies_mum wrote: »
    I ran Malwarebytes in safe mode, then managed to delete the Vosteran bug from the Google browser.

    It's a fairly new memory stick and only has a a couple of spreadsheets on it.



    Scan it anyway to make sure its clean .
  • baxie
    baxie Posts: 204 Forumite
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    Have you tried using a live cd from AVG or Bitdefender?
  • no1catman
    no1catman Posts: 2,972 Forumite
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    I also have had an attack of vosteran! It's the second one the first one took over Internet Explorer. After advice from a Computer specialist - I restored it to prior to hi-jacked download. But this time its taken priority over google chrome, haven't found any mention of it on a file search. Apologies for formatting but this won't 'paragraph' - 'enter' goes to same line not the next one!!
    I used to work for Tesco - now retired - speciality Clubcard
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