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Dell consumer or business rights?

24

Comments

  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    foysal007 wrote: »
    Just to clear things up, before I ordered or submitted the order, a statement read such as ' .....this purchase represents personal use only...'

    Any suggestions??

    But were you actually buying it for business use or personal use? :P you've never actually stated one way or the other, actually danced around being asked a few times :D
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • foysal007
    foysal007 Posts: 17 Forumite
    sorry for confusion,

    My intention is for personal use . thanks
  • Freddie_Snowbits
    Freddie_Snowbits Posts: 4,328 Forumite
    foysal007 wrote: »
    sorry for confusion,

    My intention is for personal use . thanks

    Then why use the Business card and deliver to a business address? How are Dell to know that it is not a business transaction?
  • smcaul
    smcaul Posts: 1,088 Forumite
    Freddie_Snowbits wrote: »
    Then why use the Business card and deliver to a business address? How are Dell to know that it is not a business transaction?

    For starters they would not know it was purchased on a business card, and for the second point they do not specify that it has to be delivered to a home address - many people have items delivered to them at work as it is easier to receive items that way.

    Quite apart from the fact that the OP ticked a box on the order clearly stating it was for personal use.
  • foysal007
    foysal007 Posts: 17 Forumite
    Hi , My details were all saved in my dell account from the last time I ordered. I did actually purchase a desktop from their business website last year for business use and I had my address details saved, and as it was a dell outlet purchase, I only had about 15 minutes to pay due to the high demand of these products. (if I didnt pay quickly then it would go away from the shopping cart and I was desperate as deal was stunning). I only used business card since I had not enough funds in my other accounts. Hope that clarifies it.
  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    foysal007 wrote: »
    Hi , My details were all saved in my dell account from the last time I ordered. I did actually purchase a desktop from their business website last year for business use and I had my address details saved, and as it was a dell outlet purchase, I only had about 15 minutes to pay due to the high demand of these products. (if I didnt pay quickly then it would go away from the shopping cart and I was desperate as deal was stunning). I only used business card since I had not enough funds in my other accounts. Hope that clarifies it.

    Have you tried calling your local CAB for advice on how you can dispute that it was a business transaction?
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • foysal007
    foysal007 Posts: 17 Forumite
    I havent gone that far yet. I have phoned my debit card services and they said they could put a dispute in for me. The debit card advisor was very helpful and he did say he see's a lot of people using their business accounts to buy products for personal use and that doesnt mean that everything that you buy from business accounts are for business use.
  • foysal007
    foysal007 Posts: 17 Forumite
    Hi, I havent gone that far yet. But I have spoken to my debit card services and they said they will put a dispute in for me. The advisor was very helpful and he did mention that a lot of people use their business cards for personal use , but as long as you dont claim on your business expenses.

    Any way, my main issue wasnt the refund actually I wanted a different laptop and stupidly purchased another one from them thinking they would cancel my first order due to the Distance selling regulations / consumer protection etc. Now it looks like I will end up with TWO!

    I have recieved another email from dell order verification to verify whether I actually ordered two and Im not sure how to reply to get away with it. This is the email:
    Dear Customer,

    " This is a communication from the Dell Order Verification Team.
    Please reply from your work/university email as a part of our validation.

    Please verify if you have placed 2 orders with us
    "
  • System
    System Posts: 178,383 Community Admin
    10,000 Posts Photogenic Name Dropper
    My business card has my name and also my company name. It wouldn't surprise me if the credit card number might also indicate that it is a business card.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • foysal007
    foysal007 Posts: 17 Forumite
    Just to let you all know that My business card has my own name and my business name ending with Ltd.
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