MSE News: Emirates told to pay compensation

Former_MSE_Megan_F · 16 March 2018 at 5:54PM

Thousands more passengers who have missed connecting flights with Emirates could now be able to claim compensation after the Supreme Court refused its appeal to argue they were not eligible...

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''Emirates told to pay compensation''

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JPears · 16 March 2018 at 7:13PM

A spokesperson confirmed Emirates will not be trying to appeal the decision any further.
She said: "We are very disappointed by the Supreme Court's ruling denying us leave to appeal against the earlier judgement of the High Court in relation to the application of Regulation EC261 to flights of non-community carriers originating outside of the EU .
"As one of the world's largest airlines, we always comply with all legal requirements and based on the judgement, we'll advise customers of our approach in due course."

So does that mean they will contact all passengers affected by this since 2005? I suspect not......

starM · 18 March 2018 at 8:15PM

Hi,

I hope you can advise.

My parents Non-EU Emirates flight was delayed.

Departed from Birmingham at 2pm, landed in Dubai around 1am. Departure should have been around 3.50am but it was not departed until 10am in the morning. Meaning flight was delayed by 6 hours.

The flight was from Dubai to Pakistan. My parents are elderly over 70 and had to wait long time without much support.

Can they claim compensation? and how?

Thanks

Justice13075 · 18 March 2018 at 11:10PM

All depends. Was the flight from Birmingham to Pakistan all on one ticket? What was the original time that the flight should have landed in Pakistan? and what time did it actually arrive in Pakistan? What was the reason for the delay on Dubai? Although Emirates is a non eu airline it took off from an eu airport so is covered by regulations even if the delay was in Dubai. If it was one ticket and it landed in Pakistan over 3 hours later than the original time it should have landed and the delay was not an extraordinary circumstance they are probably due compensation. Put their flight details into EuClaim and bottonline and see what they say. Also google and download Vaubans guide that's your bible.

rabialiones · 27 March 2018 at 9:06PM

my incoming emirates flight was delayed for about 24 hours, i did complain to emirates at the time however they sent me following letter which i thought was not relevant as they stated they are not members of ADR

From: Alternative Dispute Resolution (EU) <ADR@emirates.com>
To: xxxxxxx@yahoo.com>
Sent: Thursday, 21 July 2016, 16:18
Subject: Automatic reply: complaint not resolved

Dear Customer

Thank you for your communication and we are sorry that we have been unable to bring this matter to a mutually amicable conclusion.

To comply with the European Directive regarding The Alternate Dispute Resolution for Consumer Disputes (ADR) - Regulation no 542/19 - 2015 we are providing you with the name and contact details of an approved ADR in the UK as below:-

Ombudsman Services Limited
The Brew House
Widerspool Park
Warrington
WA4 6HL
enquries@os-communications.org

www.omnudsman-services.org

Please be advised that subscription to the ADR is voluntary for airlines and not compulsory. Emirates like many other airlines operating from the UK do not currently subscribe to this service, therefore, they will not be in a position to handle your case on this occasion.

Please also be advised that if you are resident in the United Kingdom and your complaint concerns an Emirates flight between the United Kingdom and Dubai and falls under European legislation EC261/2004 or EC1107/2006, then the UK Civil Aviation Authorities complaint handling service PACT may be able to assist you further. Full details of their policies and procedures can be reviewed at www.caa.co.uk

Yours faithfully Emirates

following this i discarded my ticket etc , so i dont have my flight details, can i stilclaim .
it was around may 2016

Timothea · 28 March 2018 at 12:57AM

Incoming flights on non-EU carriers do not qualify for EU flight delay/cancellation compensation. Some airlines give vouchers or other forms of compensation for delays, if you complain, but not Emirates.

Justice13075 · 28 March 2018 at 1:25AM

Your post makes no sense please layout the details and whether your flight was cancelled or delayed. Which airport were you due to fly from and to where were you flying to. Was the aircraft you were supposed to fly on delayed getting to you if so what reason was given. It will be easy enough to trace your flight with a few more details.

rabialiones · 28 March 2018 at 8:46AM

Timothea wrote: »

Incoming flights on non-EU carriers do not qualify for EU flight delay/cancellation compensation. Some airlines give vouchers or other forms of compensation for delays, if you complain, but not Emirates.

i beleive there was a new ruling last year that emirates had lost a court case
Thousands of passengers could be entitled to compensation for missed flight connections with Emirates thanks to a CAA ruling.

So, what's happened?

Back in February 2017, the Civil Aviation Authority (CAA) demanded that five major non-EU airlines (American Airlines, Emirates, Etihad, Singapore Airlines and Turkish Airlines) were to pay compensation for delayed flights that travellers are legally entitled to.
Under EU rules, travellers are allowed to request compensation if they arrive at their final destination over three hours late as long as the delay wasn't caused by extraordinary circumstances - this includes flights with connections. It doesn't matter where in the world you're off too as long as you depart from an EU airport.
Four airlines complied whereas Emirates took their case to the Court of Appeal in October 2017 and to the Supreme Court in an attempt to appeal the decision but ultimately their request was refused.

so i thought i might be eligible

rabialiones · 28 March 2018 at 8:49AM

Justice13075 wrote: »

Your post makes no sense please layout the details and whether your flight was cancelled or delayed. Which airport were you due to fly from and to where were you flying to. Was the aircraft you were supposed to fly on delayed getting to you if so what reason was given. It will be easy enough to trace your flight with a few more details.

returning from islamabad to manchester,
flight was cancelled/delayed to next day, went to airport and had to return next day to fly back.
just told to return next day ,no reason given

JPears · 28 March 2018 at 8:59AM

No compesnation due then from the still very limited information you provide.
Non EU carrier departing non EU airport.

rabialiones · 1 April 2018 at 8:48AM

i did have a return ticket from uk

MSE News: Emirates told to pay compensation

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