We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
The Forum now has a brand new text editor, adding a bunch of handy features to use when creating posts. Read more in our how-to guide
EE contract up
Comments
-
Your contract didn't end. Your contract reached its minimum term. As you didn't cancel, it carries on as it was.
You're not entitled to a refund, though if you ask them they'll probably have a cheaper tariff they can drop you onto. They'll try to sell you an expensive upgrade while they do so though.0 -
The phone is a complete red herring. Contracts are for air time and you didn't pay for the phone in installments (even if you did in effect, it is irrelevant in contractual terms unless you had a separate transaction/contract just for the phone).
If you're going to enter into a contract (of any kind) you really need to understand its terms beforehand. Two years on it's a bit late to start finding out about your assumptions and misconceptions. The industry terms (i.e. "24 month contract") can be misleading and certainly don't help, but you can't do much about that except understand them in the first place. The same applies to finance contracts and many other things.0 -
My contact ended back in October
No, it didnt.but Ive noticed my bill has remained the same even though the phone is paid for.
The phone was never being paid for specifically, your bill was always just for service.Should this have been reduced after the 2 years?
No.
Not unless you actively made contact with EE at the end of the minimum term and negotiated a new contract for a reduction, for example a sim only plan.When I contact them am I entitled to a refund?
No one, you arent entitled to a refund, your payment was exactly what you agreed to in the terms of your contract.====0 -
My contact ended back in October but I’ve noticed my bill has remained the same even though the phone is paid for. Should this have been reduced after the 2 years? When I contact them am I entitled to a refund?
Morning,
There is no automatic termination so if you don't get in touch with us your contract will run on. We let our customers know through My EE and text messages well before they’re eligible to upgrade or change contract. You can move to a SIM-Only plan as early as 45 days before the end of your contract.
Thanks,
Jenny
“Official Company Representative
I'm an official company representative of EE. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 354.3K Banking & Borrowing
- 254.4K Reduce Debt & Boost Income
- 455.4K Spending & Discounts
- 247.2K Work, Benefits & Business
- 603.9K Mortgages, Homes & Bills
- 178.4K Life & Family
- 261.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.1K Discuss & Feedback
- 37.7K Read-Only Boards