MSE News: Most broadband and landline users to get automatic compensation from 2019

Its a good idea, but it gives providers another excuse to put the price up.

I've been left without broadband despite keeping the service type the same but just changing providers (Plusnet Fibre to Vodafone Fibre).

On switchover day, (OpenReach bast@@@s I assume) manage to disconnect me from Plusnet but not "finish" reconnecting me to Vodafone. I've been told I'll get an update which is two weeks from switchover day. Not that it will be fixed then - just an update.:mad:

I'm now having to pay my existing mobile phone provider quite a lot extra to get more data. Vodafone "kindly" offered me 50GB of data but for that I needed to sign up for a pay monthly contract I don't need AND to add insult they also said they don't approve new contracts to customers who have just started any contract with them. I'vbe obviously just made the mistake of starting a new brodaband contract so even if I wanted to sign up for their mobile phone sim contract to get the 50GB they wouldn't allow it under their rules!

A question I have is, if it came to it, could I sue for the direct cost incurred to me of paying for additional mobile data on my phone which is the cheapest I could see of maintaining some kind of service (but no video of course)? I can't see how such a cost could be considered consequential.