undercharged for service
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paulx101
Posts: 5 Forumite
in Phones & TV
Hello
When I moved in June of this year I had my Broadband & phone service transferred to my new address, and when I received my first bill at new address I was shocked to fine they were charging me under £10.00, (my bills previously were about £90)
I contacted them to ask why?, and they appeared to have no record of a phone or broadband at my address, I pointed out that I was talking to them on the phone & my broadband was working perfectly, and they said they would look into it & contact me when sorted. A few weeks went by & no reply, so I contacted them again
and went through the "they appeared to have no record of a phone or broadband at my address,"
I then received my next bill, again under £10, I contacted them yet again, the same "they appeared to have no record of a phone or broadband at my address," but they would look into it and contact me within 7 days
No contact from them, I have made two more calls about this and on the last contact I was assured that it was being sent to the highest level to be corrected and that the person I talked to would call me back promptly, I told him I had heard this all before the same promise to get it sorted but no one has bothered to call back,
He gave me his name (which I have forgotten) and said you are dealing with me now I guarantee to sort this out.
Two weeks have passed, just got a new bill under £10.
What else can I do?
When I moved in June of this year I had my Broadband & phone service transferred to my new address, and when I received my first bill at new address I was shocked to fine they were charging me under £10.00, (my bills previously were about £90)
I contacted them to ask why?, and they appeared to have no record of a phone or broadband at my address, I pointed out that I was talking to them on the phone & my broadband was working perfectly, and they said they would look into it & contact me when sorted. A few weeks went by & no reply, so I contacted them again
and went through the "they appeared to have no record of a phone or broadband at my address,"
I then received my next bill, again under £10, I contacted them yet again, the same "they appeared to have no record of a phone or broadband at my address," but they would look into it and contact me within 7 days
No contact from them, I have made two more calls about this and on the last contact I was assured that it was being sent to the highest level to be corrected and that the person I talked to would call me back promptly, I told him I had heard this all before the same promise to get it sorted but no one has bothered to call back,
He gave me his name (which I have forgotten) and said you are dealing with me now I guarantee to sort this out.
Two weeks have passed, just got a new bill under £10.
What else can I do?
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Comments
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Who are They ??0
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My provider is BT0
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What does the breakdown of your bill say?
Does it mention the discounts? For example, mine says:Special offer discount -£18.50 7 Sep - 6 Oct 17 You get your Package at a special rate. We show this on your bill by giving
you a refund of £18.50 a month
Your special offer discount lasts for 12 months0 -
I am just being charged for Bt sport, as I said in my first post they don't believe I have a phone line or broadband, even though I had one of their engineers install it, and I also asked them for BT hub 6 as I had BT hub 5 at my previous address and they sent one to me, then they sent me a second one, which I returned when they sent me the blue bag for returns, and I must have had six or seven phone calls with them and they just say they will look into it but nothing happens.0
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Forget the address, dial 17070 & it will say "this circuit is defined as". Write the number down, phone them up and tell them you think someone else may be being billed for that number.
I had someone elses phone line attached to my house for about a week, I only found out when I started getting someone elses hospital appointment reminders. After seeing the inside of a cabinet, I am surprised they ever hook the right line up to the right house.0 -
I phoned that no. and it came back with my telephone no.0
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