MSE News: Car hire firms ordered to improve price and service transparency

Former_MSE_Faye · 20 January 2017 at 3:44PM

The EU has enforced rules which mean car hire firms must treat their customers more fairly...

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'Car hire firms ordered to improve price and service transparency'

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PeacefulWaters · 20 January 2017 at 5:03PM

Long overdue.

richardw · 20 January 2017 at 7:16PM

Where's the teeth to enforce these rules?

Teahfc · 20 January 2017 at 10:42PM

Will not stop the imaginary dents, scratches, under body damage that they take hundreds of euros from the poor renter.

cubegame · 21 January 2017 at 10:45AM

I'd rather keep the status quo where the stupidity of the naive subsidises my car hire.

agrinnall · 21 January 2017 at 2:52PM

My car hire experiences in recent years have all been pretty good, but going back a few years the two companies I did have problems with were Hertz and Europcar, both on the top 6 list. Maybe they have improved since then but they aren't ever going to be my first choice.

colstu310 · 23 January 2017 at 5:28PM

Good reading & back up for me for a stong worded negative review/complaint.
Hired a van at the weekend & was hit with the "extra" insurance charge when i went to pick it up after completing the order online.
Description online when processing states that items are "included" when infact they are not & they charge you when you arrive rather than building it into the price online to give a clear picture of costs!

MSE News: Car hire firms ordered to improve price and service transparency

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