MSE News: 1.5 million vulnerable energy customers kept on expensive tariffs

Legacy_user · 17 November 2016 at 12:44PM

Big six energy suppliers have been accused of keeping 1.5 million vulnerable customers on expensive SV tariffs...

Read the full story:
'1.5 million vulnerable energy customers kept on expensive tariffs – switch suppliers to save'

Click reply below to discuss. If you haven’t already, join the forum to reply. If you aren’t sure how it all works, read our New to Forum? Intro Guide.

cifpower · 17 November 2016 at 4:26PM

In what way are they being "kept" there? They can switch if they want.

molerat · 17 November 2016 at 4:52PM

There’s no obligation on suppliers to move vulnerable customers to their cheapest tariffs, but pressure is building on Government and Ofgem to do more.

Frank Field MP, chair of the Work and Pensions Select Committee, has written to the Prime Minister to encourage the Government to oblige energy suppliers to place all of those eligible for the Warm Home Discount scheme on the cheapest tariff.

So energy companies are not allowed to move you to a fixed term, which is what the cheapest usually are, but must move "vulnerable" customers to the cheapest tariff. Confused ?

MSE News: 1.5 million vulnerable energy customers kept on expensive tariffs

Comments

Confirm your email address to Create Threads and Reply

🚀 Getting Started

Categories

Is this how you want to be seen?

Get our FREE Weekly email full of deals & guides - and it’s spam-free