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Money Moral Dilemma: Should I spend my voucher twice?
Former_MSE_Nick
Posts: 463 Forumite
This week's MoneySaver who wants advice asks...
Unfortunately the MSE team can't always answer money moral dilemma questions as contributions are often emailed in or suggested in person. They are intended to be enjoyed as a point of debate and discussed at face value.
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I was given a £50 retail voucher as a gift, which I used to order a product online. Even though the item was delivered, I later received an email to say it had been returned and that the retailer was re-crediting the voucher to the full value. Should I confess and lose my store credit, or spend it twice?
Unfortunately the MSE team can't always answer money moral dilemma questions as contributions are often emailed in or suggested in person. They are intended to be enjoyed as a point of debate and discussed at face value.
If you haven’t already, join the forum to reply!
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Comments
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I must admit, this has happened to me a couple of times now- I ordered things online to collect instore. I had already paid for the items online. I picked them up fine and went on home. Few days later I received contact from the stores to say that as my items had not been collected on time they were refunding me. Think whoever was supposed to "scan" my items out as being collected never done so correctly. I certainly didn't spend my time ringing up customer service to try and explain all this.. weirdly this happened to me twice with two different supermarkets.
So I think you'll see where I stand on this lol but I'm sure there'll be those who come on after saying it's immoral and thieving. Think it's really up to how you feel about it eg is it a big global brand that can take the hit or a local business maybe. Either way, you didn't ask for it.0 -
Where's the dilemma? Surely you know the right thing to do. Get a life!0
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Be truthful and fair. Things like this puts the prices up for everyone.0
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"Should I confess and lose my store credit, or spend it twice?"
Err, just don't use it again?
This really is a "first world" 'problem'...0 -
The logical answer is no, you shouldn't. However, if you ring/email the store to let them know the truth, you may find that they will suggest you use it anyway - it depends on the store. That way, there will be no dilemma!!0
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suejay8237 wrote: »The logical answer is no, you shouldn't. However, if you ring/email the store to let them know the truth, you may find that they will suggest you use it anyway - it depends on the store. That way, there will be no dilemma!!
This - and sending an email takes a few seconds unlike hanging on in the automated phone system.0 -
You already know the answer. It's dishonest to take the credit.
As SueJay says, the appropriate thing to do is to inform the company of what happned. if they thank you and cancel the credit then you are in exactly the position you would have ben had the mistake not ben made, if they thank you and tell you to use the credit, then you get a £50 reward or being honest.All posts are my personal opinion, not formal advice Always get proper, professional advice (particularly about anything legal!)0 -
I wouldn't risk it in case it's picked up somewhere. Anyway it would be dishonest to use the voucher again, wouldn't it? Wouldn't it?0
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You may see this as a 'free' £50. You don't know how the mistake occurred - it may have been a systems error or human error. If it was human error, it may be taken out of the wages of the staff member responsible. A staff member who is likely on barely more than minimum wage and could end up financially crippled by losing £50.
Everyone makes mistakes at work.0 -
You know the firm have made a mistake, so whichever way you want to dress this - it's stealing if you use the second voucher. Return it; they might give it back to you to reward your honesty!!0
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