MSE News: Mobile phone insurers still unfairly rejecting claims, watchdog finds

But it [FOS] also identified the following failings:

• ...Three of the firms in the review pay out on fewer than 60% of claims received.

And? What is the target? 100%?
Does this figure on its own really matter?

What really matters is % of all legitimate claims paid, not all received claims.

I'd expect something more meaningful from the regulator than this nonsensical nitpicking. But again, this requires from FOS some legwork rather than just superficial 'findings'.

And what about the phones recklessly (and illegitimately) blocked by the insurers when fraudsters (legitimately) sell their phones and then fraudulently report them lost/stolen? How did this widespread problem go unnoticed by the regulator?