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MSE News: Airlines amend flight compensation policies after legal action threat

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Aer Lingus and Jet2 have changed how they deal with passengers hit by flight disruption...
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Airlines amend flight compensation policies after legal action threat

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Comments

  • Vauban
    Vauban Posts: 4,737 Forumite
    Part of the Furniture Combo Breaker
    Call me a hoary old cynic if you must, but given the widespread and systematic failure of the UK airline industry to adhere to the 261/04 regime, is it suspicious that of the three airlines the CAA choose to censure, only one is British and the other two foreign?
    Separately the CAA says it will "shortly announce" further action against airlines failing to comply with the regulations. It wouldn't give us any further information on which airlines this is, or what it relates to this when we pressed it.

    Quite. Don't hold your breath.
  • I started claiming about 4 years ago - letters and emails have gone back and forward and now we are told by the CAA we are past the 6 year legal deadline, despite starting the whole process back in 2011, well within the time allowed.
    Has anyone else come across this? Any advice would be appreciated, or do I just admit the airline has "played a blinder" and won by default?
  • 111KAB
    111KAB Posts: 3,645 Forumite
    1,000 Posts Combo Breaker
    stevenb42 wrote: »
    I started claiming about 4 years ago - letters and emails have gone back and forward and now we are told by the CAA we are past the 6 year legal deadline, despite starting the whole process back in 2011, well within the time allowed.
    Has anyone else come across this? Any advice would be appreciated, or do I just admit the airline has "played a blinder" and won by default?


    Sorry to say both the CAA and their friends, the airlines, have strung you along so if delay was over 6 years ago you cannot now claim.
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