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  • FIRST POST
    N1redrum
    0 WOW
    AMOMA.COM - anyone used before?
    • #1
    • 27th May 14, 2:55 PM
    0 WOW
    AMOMA.COM - anyone used before? 27th May 14 at 2:55 PM
    Last week I made a booking through an online hotel booking site called AMOMA.COM, which i found through trivago.

    It was for 1 night, 2 rooms in a uk based hotel in june, for me and 5 friends. My booking details and vouchers were sent out immediately and my bank account debited.

    Today I rang the hotel just to confirm the booking and they were happy to confirm I was booked in ........for the 23rd of August!!!
    and that the day I have booked for through AMOMA is fully booked up.

    I rang AMOMA and they said that their supplier pre buys rooms and may not yet have registered my name with the hotel just yet. I can sort of buy this, but then why had i been booked for the 23rd of August if that was the case ? Now it will take them 3 days minimum to confirm with their supplier and get back to me

    Am I being fobbed off here? Has anyone dealt with this company before?

    Thanks
Page 1
    • Alan Bowen
    • By Alan Bowen 27th May 14, 4:11 PM
    • 2,934 Posts
    • 1,477 Thanks
    Alan Bowen
    • #2
    • 27th May 14, 4:11 PM
    • #2
    • 27th May 14, 4:11 PM
    Why would a booking agency based in Geneva have better rates than booking direct with the hotel in the UK? Did you call the hotel first and discover they were more expensive. If there is a booking for August then it sounds likely, assuming you wanted 23 June instead that there is no booking for the correct date. The 'we book in bulk' would apply equally for August as it would for June and is therefore complete bunkum. There is I suggest an error in the booking, it may be you it may be them, did you take screen shots and is the voucher correct? If it is, then it sounds like a failure on their part but do check invoice and voucher, many people just notice they arrive and do not examine them until it is too late.
  • N1redrum
    • #3
    • 27th May 14, 5:20 PM
    • #3
    • 27th May 14, 5:20 PM
    I booked through the agency because when i checked on the hotel website they were showing no availability.

    For example: if i wanted to book 1 room now for the 21st of june there is no availability on the hotel website but there are about 5 third party booking websites (AMOMA, Travel republic, getaroom etc) you can book through with availability.

    My details and hotel voucher is for the correctly booked day in june.
    • bagand96
    • By bagand96 27th May 14, 5:31 PM
    • 2,730 Posts
    • 1,689 Thanks
    bagand96
    • #4
    • 27th May 14, 5:31 PM
    • #4
    • 27th May 14, 5:31 PM
    It's not uncommon for hotels to have no direct availability whereas third party sites will do, for the exact reason of agents having block allocations of rooms.

    Also sometimes the agents don't immediately pass on the full reservation details - the rooms are block booked and they may pass on the guests details at a later date.

    However the fact the hotel has your details for a different date is curious and suggests something is a miss. You'll have to see what Amoma say when they get back to you. It may be a case so sitting and waiting whilst they contact their supplier etc.

    One thought - sometimes the hotel voucher will show somewhere the name of the supplier, is this mentioned? You may be able to google them and get in touch directly with them?
    • melb
    • By melb 27th May 14, 8:56 PM
    • 2,500 Posts
    • 948 Thanks
    melb
    • #5
    • 27th May 14, 8:56 PM
    • #5
    • 27th May 14, 8:56 PM
    I booked a Travelodge in London through otel.com based in Istanbul and got the room for about £15 cheaper each night and the rate included breakfast so sometimes companies based sbraod can get better rates - although I am loathe to disagree with Alan Bowen having seen his appearance on Watchdog last week!
    • littlereddevil
    • By littlereddevil 28th May 14, 8:18 AM
    • 4,647 Posts
    • 1,934 Thanks
    littlereddevil
    • #6
    • 28th May 14, 8:18 AM
    • #6
    • 28th May 14, 8:18 AM
    I have to agree booking sites are sometimes cheaper than booking with the hotel direct
    travelover
  • kubbah
    • #7
    • 21st Feb 15, 9:49 PM
    • #7
    • 21st Feb 15, 9:49 PM
    I booked a hotel through amoma,
    first it did not accept my card that I have successfully used for other transactions a minute before,
    the website changed my dates and I mistakenly accepted the new date for the hotel reservation without realising it.
    the worst is:

    NO CANCELATION POLICY!

    They have told me they would try to refund me but they didnt!!
    all lies!

    AVOID!
    • dickydonkin
    • By dickydonkin 22nd Feb 15, 12:44 PM
    • 2,859 Posts
    • 2,868 Thanks
    dickydonkin
    • #8
    • 22nd Feb 15, 12:44 PM
    • #8
    • 22nd Feb 15, 12:44 PM
    I used Amoma last year for a three night hotel stay in Moscow. They were much cheaper than booking with the hotel directly and indeed other booking web sites. Like the OP, I was directed to them via Trivago.

    They were fantastic in assisting me with my Russian visa as the National Hotel in Moscow would not provide me with a visa invitation letter because I boooked through a third party.

    They provided me with the relevant documentation within a couple of days. Great service and I would have no hesitation in using them again.

    I booked a hotel through amoma,
    first it did not accept my card that I have successfully used for other transactions a minute before,
    the website changed my dates and I mistakenly accepted the new date for the hotel reservation without realising it.
    the worst is:

    NO CANCELATION POLICY!

    They have told me they would try to refund me but they didnt!!
    all lies!

    AVOID!
    Originally posted by kubbah
    Even if the website 'changed your dates', do you never check the details before pressing the submit button when paying? I certainly do - and that applies for any online purchase I make.

    As for your rate being 'non-refundable', did you check before paying that this was the case? Many hotel rates - even when booking directly with hotels, offer cheaper rates that are non-refundable.

    Maybe yours was one of them - see below from Amoma's FAQ's.

    What is the cancellation policy?

    The cancellation policy informs you about the various conditions that will
    apply when you have to cancel a reservation. It depends on the hotel/room. You can find details on the hotel cancellation policy on the payment page. Make sure you check the cancellation policy on AMOMA.com as well as in the confirmationemail and voucher which will be sent to you.
    Last edited by dickydonkin; 22-02-2015 at 8:16 PM. Reason: Addition
  • PuiPui J
    • #9
    • 14th Apr 15, 1:06 PM
    • #9
    • 14th Apr 15, 1:06 PM
    Terrible service, this below email that I've received before 1 day!!! of hotel's date arrival. I have to pay more money to find another hotel for long weekend in Thailand, and broke my kid's heart because they would like to visit the hotel that I've booking at first.



    Doe to contractual issues between our supplier and the Novotel Hua Hin Cha Am Beach Resort and Spa in Cha, they are no longer able to honor the booking.

    We can suggest availability in the Regent chalet Beach Cha Am hotel -4 stars am at no extra cost. Please find attached the description of the hotel.

    regent-chaam
    The Cha-am city center is just seven km away, while Hua-Hin is a 20 minute drive from the resort. In addition to the water sports, guests can spend their days playing golf, sightseeing, and shopping. The tour desk on-site can help arrange for activities as well as private transfers. Rooms at the resort are set in a garden in small chalets giving the resort a tropical village feel. Be in two day or two weeks, you are sure to enjoy your time at The Regent Chalet Regent Beach Cha-Am.

    If you agree with the alternative suggested please send us an email at customercare@amoma.com or call us at +44 (0) 203 608 8169 so that we can book the room and send you the new voucher to be presented at the hotel.

    Please note that we are not holding the room for you and that we cannot guarantee availability. Without an answer on your part we will not make the reservation in any other hotel and we will proceed to refund your credit card with the full amount paid.

    For more details you can contact us by phone or by email at customercare@amoma.com specifying your reservation number or your client ID. You will receive a reply by email.

    Best regards,
    Lorelai Riera
    • benjus
    • By benjus 14th Apr 15, 1:21 PM
    • 4,969 Posts
    • 3,037 Thanks
    benjus
    My wife booked a hotel in Budapest via Amoma for our recent trip - she wanted to surprise me with the hotel. Presumably Amoma had the cheapest rate.

    I'd forgotten she was doing this, and when I spotted the unfamiliar name while checking our joint bank account I googled it. I read lots of stories of booking errors, changed bookings etc so I suggested she call the hotel to make sure the booking had been made. She did, and the hotel confirmed it. When we arrived at the hotel there were no issues with the booking.

    So they can be fine, but there still seem to be quite a few stories of people having their bookings messed around.
    Let's settle this like gentlemen: armed with heavy sticks
    On a rotating plate, with spikes like Flash Gordon
    And you're Peter Duncan; I gave you fair warning
    • Yinster
    • By Yinster 14th Apr 15, 1:46 PM
    • 1,473 Posts
    • 94,209 Thanks
    Yinster
    I was hesitating before booking with them for an one night stay at a Premier Inn but had no problems with checking in at all.

    Was sent an email with our voucher which we had to present when checking in. I did notice on the voucher how much they were paying for the room so worked out their profit from us. So I am guessing they bulk buy rooms at hotels to get them at a heavily discount and then try to sell them off for a profit.

    Would I use them again. Probably if they are the cheapest again and if the hotel won't match their price. But then I double check everything when I get the email confirmations

    A different story. I went to another hotel and stated how cheaper Amoma was compared to their price for that night. Not only did they price match but they said they discount it further thus saving me another £40.
    Wins in 2015

    Kettle Chips, Cambridge Satchel Bag, Tixs to Sound Of Music UK Tour, Name on a bench, Hotel Chocolat Eggs, Cuddly Dog, Stabilo pens, Samsung Galaxy Tab S, LG G Flex 2 phone, Gramofon, Lunch Meal For Two at La Tasca, Lunch For Two at Handmade Burger Company, £30 Gourmet Burger Kitchen Voucher, Canon Ixus Camera
    • howlsatthemoon
    • By howlsatthemoon 14th Apr 15, 6:36 PM
    • 36 Posts
    • 6 Thanks
    howlsatthemoon
    Have booked two rooms through them for Prague in October, room rates were a lot cheaper than booking through hotel itself, emailed the hotel who have confirmed our rooms on the dates requested. At the moment I would have no hesitation in using them again.
    • agrinnall
    • By agrinnall 14th Apr 15, 7:26 PM
    • 18,434 Posts
    • 14,147 Thanks
    agrinnall
    Terrible service, this below email that I've received before 1 day!!! of hotel's date arrival. I have to pay more money to find another hotel for long weekend in Thailand, and broke my kid's heart because they would like to visit the hotel that I've booking at first.
    Originally posted by PuiPui J
    Nonsense, they've offered you another hotel at no extra cost so you don't have to pay any more money. I doubt whether your kid will care what hotel it is as long as there's a pool and access to the beach.
  • xox0123
    DO NOT TRUST THIS SITE!!!!!
    I use amoma to book a room in which they took my money and i received no room! The site continuously said 1 room left avaiable in which would allow me to put in my personal details, take my money then say room unavailable. leaving me with no money in the bank and no room!
    I rang the company about this in which they said it was the dynamics of the website and refused to take any resoponsibilty. They offered me another room at the same hotel (down ground) for a higher price then my original booking and said i was to pay the difference in price not them!
    Several times i asked to speak to a manager in which they said they was either on lunch too busy or unavailable even with me offering to hold the line at my own personal cost.
    After hours of phone time and days of trying to solve the issue (even though my expected stay date was passed ) i was still not offered an form of apology and only an email stating i was to contact the bank and sort out my own refund!!! The outcome was loss of money, no room and awful service. NEVER Will i ever use this company again!!!!
    • Caz3121
    • By Caz3121 6th Jun 15, 5:04 PM
    • 10,781 Posts
    • 7,024 Thanks
    Caz3121
    i was to contact the bank and sort out my own refund!!! The outcome was loss of money
    Originally posted by xox0123
    what reason did the bank give for not doing a chargeback?
  • walliskc
    Do not use Amoma.com
    I booked a stay in Yellowstone through Amoma. I paid and the booking worked. However, it turned out that I had paid a 30% mark-up to Amoma. They are block booking rooms in high demand hotels and then selling them on at inflated prices - adding no value but taking a fat profit.

    When I challenged them on this via their customer services contact, they were evasive and dishonest.

    I will never use Amoma again. Stick to booking.com. hotels.com or expedia.com.
    • duchy
    • By duchy 3rd Jul 15, 9:22 AM
    • 17,976 Posts
    • 45,611 Thanks
    duchy
    You *do* realize all holiday companies are in business to make money and don't sell rooms (or flights) at cost but build in their profit margins .

    We pay a mark up on everything we buy - be it food, clothes or holidays. The point is to do your homework and get the best price. When booking US hotels often the US booking sites are cheaper than the Europe based ones as they have lower overheads and don't need to allow for paying in a forign currency or are looking at attracting a different market (Americans tend to book at far shorter notice than Europeans so booking far ahead US sites price are sometimes more attractive but your card will take a hit for paying in dollars depending on which card you pay with)

    I booked a stay in Yellowstone through Amoma. I paid and the booking worked. However, it turned out that I had paid a 30% mark-up to Amoma. They are block booking rooms in high demand hotels and then selling them on at inflated prices - adding no value but taking a fat profit.

    When I challenged them on this via their customer services contact, they were evasive and dishonest.

    I will never use Amoma again. Stick to booking.com. hotels.com or expedia.com.
    Originally posted by walliskc
    I Would Rather Climb A Mountain Than Crawl Into A Hole

    Apparently having a "Quirky and Hipster" wedding
    • Rachylou1981
    • By Rachylou1981 3rd Jul 15, 12:39 PM
    • 667 Posts
    • 689 Thanks
    Rachylou1981
    I use Trivago regularly and most likely have booked with Anoma at some point and I haven't had any problems with any booking so far.

    However I have noticed some issues with the site and so you need to double check all details before you book:

    1. Sometimes your search dates are not the ones that appear in the inidividual hotel's page with the price so when you choose the hotel deal, the dates are different in their own search engine which is something a person may not check - this may have happened to you so you should check your original booking

    2. Sometimes the hotel is not the same one advertised on Trivago, the hotel page you open is completely different but the price is the same. I find this mostly happens with Low Cost Holidays website offers
    • dickydonkin
    • By dickydonkin 3rd Jul 15, 11:49 PM
    • 2,859 Posts
    • 2,868 Thanks
    dickydonkin

    2. Sometimes the hotel is not the same one advertised on Trivago, the hotel page you open is completely different but the price is the same. I find this mostly happens with Low Cost Holidays website offers
    Originally posted by Rachylou1981
    I have also noticed this, however, this is a Trivago issue not an Amoma problem.
    • tece
    • By tece 4th Jul 15, 5:54 AM
    • 117 Posts
    • 89 Thanks
    tece
    I recently stayed in Stuttgart having booked with Amoma.
    I'd booked a rate that included breakfast but when the voucher arrived in my in box it was room only. I emailed them and got an almost immediate response with the corrected voucher.
    I didn't contact the hotel ahead of arrival to check my booking, have never done that and fortunately there was no issue when I got there.
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