MSE News: MSE calls on the regulator to extend CPP reclaim deadline

I have received the letter first one 31 Aug 2013, informing me of the claim form. This arrived Feb 2014 I filled it in and sent it off. I contacted CCP 17 July 2014 for an update to be informed they had not received my claim. I was sent another form which I have sent in and today I have contacted them for an update but the system crashed while I was on the phone. so still cannot get an update.

I don't think you should be getting CPP calls chris+gla. These would be PPI companies and this is a totally different thing. CPP writes to you and you must send back the original form.
I moved address and had no idea a letter came to me. I am on the electoral register but they're not going to cross check. Sent my form off three weeks ago and they're saying they haven't received it. They're sending another form but it'll never get to me in time. I hope the deadline is extended and I am pleased that MSE is pushing for this as I fear the nearer to the deadline we get, the slower the whole machine is going to go. The less cash they give back, the more they can keep. Not a good thing at all.

I'm just curious as to why such a relatively short deadline was set for claiming CPP refunds in comparison to mis-sold PPI policies which, as I understand it, are still open to claim.

I know that a lot of people considered the communications from CPP to be junk mail and, given the volume of official looking unsolicited mail that we get these days, it is understandable why many may have ignored them.

In addition, some people have reported sending in claims but not receiving a response and CPP not having a record of their claim when they have enquired by telephone. It should not be that difficult or require that much involvement from customers to make a claim.

If there have been procedural problems with claiming for an issue that should never have arisen in the first place then the deadline should be extended and guarantees made that CPP have the resources to process claims.

I sent off two forms for two separate claims, in the freepost envelopes, but decided to pay for recorded delivery as I didn't want to risk the items getting lost in the post. I received one cheque ok and thought the other one may be taking longer (as it said it could take up to 8 weeks to process), so I held on and finally phoned them to find out that they haven't received the second form and now the cut off date has passed my only option is to claim from Royal Mail!!!!

If you've ever tried claiming from Royal Mail you will understand my consternation, I have to provide proof of postage which I have, as well as proof of value of the item I posted. But as 2nd class postage only covers up to £50 I won't get the full amount back from anyone - why should the CPP and the banks keep our money, haven't they taken enough of the hard working tax payers money as it is - I don't think there should be a cut off date at all.