MSE News: How should consumer complaints be handled? The Government wants to know

Oh dear oh dear...Martin Loser?

vofs007 wrote: »

The government (as given in the news item) is introducing legislation to make it easier for consumers to complain successfully without going to court.
This is often described as Alternative Dispute Resolution or ADR for short and encourages the use of an ombudsman.
Unfortunately at the moment you cannot use ADR for complaints against an email provider.
The referenced thread is drawing attention to this situation and encouraging forum members to subscribe to an e-petition that addresses this issue.
http://epetitions.direct.gov.uk/petitions/48917

The referenced thread is drawing attention to one particular service, which you seem to think needs regulation.

There have been many contributors to that thread, and as far as I remember, not one agrees that email service providers need regulation.

Remember, email is a global thing.
You seem to think that some sort of UK 'regulation service' will be effective in this global market.

And what about the second paragraph of my post?
To remind you, I said:

wealdroam wrote: »

You may as well say that all the threads on MSE forums are relevant... particularly those on the Consumer Rights board.

What is so special about the one particular service that you want regulated?

I thought the MSE News item was consulting on ways to implement Alternative Dispute Resolution, not seeking a list of all the products and services that could possibly use such a facility.
The MSE News item already notes that there are many unregulated products and services:

In regulated industries, there are well-established processes for sorting out disputes, such as the Financial Ombudsman Service.

But there are fewer schemes, or nothing at all, in other areas such as retail, passenger transport, water, construction, private parking, and vehicle repair.

Anyway, good luck with your petition.
I see you are now up to twenty four signatories.
Maybe worth noting that not one signature has been added since 9 March.
As it closes in one month's time, I fear you may not reach the required one hundred thousand backers in time.

vofs007 wrote: »

Why is email special ?
1. How many people use email in the Uk ? 10 million + ?
Is it important to them ?
2. There is already a regulator in place OFCOM.
3. It is global but OFCOM only need to regulate in the UK so it can protect UK consumers.
4. Providers are currently exploiting the fact it is not regulated.
5. It is standard practice for most reputable organisations to be happy to sign up to their appropriate trade body and get some badge of compliance.
6. There are good reasons for having a "regulated email provider" badge that includes amongst other things an Alternative Dispute Resolution (ADR) scheme. Consumers would then have a choice of regulated or unregulated that they do not have now.
7. Most ISPs belong to an ADR scheme but this does not include email. (Not many people know this but think it does.)

Thanks for that.

So you pick one line out of context from my post, and ignore everything else.
Are you a politician?

I can see that any further response would be wasted.