MSE News: BT told to refund callers over unclear 118 500 directory enquiry charges

Former_MSE_Helen · 5 February 2014 at 6:54PM

"Callers who've rung BT's 118500 directory enquiries number since September 2011 could be due a refund..."

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BT told to refund callers over unclear 118 500 directory enquiry charges

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jk0 · 6 February 2014 at 3:52PM

Could MSE suggest a phone number to ring from networks other than BT?

BT customer service is contactable from such phones on 0800 800150. However, you then get to talk to a machine that won't put you through unless you can tell it your BT phone number!

jk0 · 6 February 2014 at 3:57PM

Okay, finally got through by putting my old BT number in.

The number for refunds is 0800 202 82 44.

They refused to refund me, as I was unable to tell them the date, (in 2012!) that I used the service from my PAYG Orange mobile.

boo1965 · 22 September 2014 at 1:49PM

I hadn't checked my last bill until today and found I had been charged twice at £7.77 and once at £10.16 for calling 118 500 in July.

I did NOT know I could be charged at a premium rate.

I thought its was part of BT as adverts and Google suggested.

I called and complained to BT and was told

" You dialled from your phoned so its your responsibility to find out prices of calls before you call them"

They gave me a complaint ref No telling me that they will deal with it as soon as.

I can only think of one word to say to that, but I'm a lady so won't.

I have a medical condition that gets worse through worry and confrontation so this is not helping.

If I could move from BT I would be have been told that to get out of my contract I'd need to pay £176.35

Has anyone had a similar experience as this.

MSE News: BT told to refund callers over unclear 118 500 directory enquiry charges

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