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MSE News: Avoid the blocked card holiday nightmare

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"Many holidaymakers will soon be jetting off for the summer, find out if it's worth letting your card provider know..."
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Comments

  • zerog
    zerog Posts: 2,478 Forumite
    The bank having my normal mobile number won't help since I don't use it outside the UK. I've therefore registered a 070 number which I can redirect to several countries' mobile numbers for free, since it costs them 50p to call. Bonus - it costs them 50p to call my UK number as well
  • NFH
    NFH Posts: 4,413 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    zerog wrote: »
    The bank having my normal mobile number won't help since I don't use it outside the UK. I've therefore registered a 070 number which I can redirect to several countries' mobile numbers for free, since it costs them 50p to call. Bonus - it costs them 50p to call my UK number as well
    I do exactly the same! I use Flextel who let me divert to almost any mobile number in the world at no cost to me, so I use local SIM cards rather than paying unreasonably high roaming charges. However, I do put a voicemail greeting on my UK mobile number giving callers my Flextel 070 number.
  • davebatt
    davebatt Posts: 23 Forumite
    Part of the Furniture 10 Posts Combo Breaker
    It may be worth adding that you it'd be worth taking note of a geographical number for your card provider, as sometimes 0845/0870 etc.. numbers don't work from abroad.
  • zagfles
    zagfles Posts: 21,381 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Chutzpah Haggler
    NFH wrote: »
    I do exactly the same! I use Flextel who let me divert to almost any mobile number in the world at no cost to me, so I use local SIM cards rather than paying unreasonably high roaming charges. However, I do put a voicemail greeting on my UK mobile number giving callers my Flextel 070 number.
    I hope your voicemail warns them of the cost of calling your 070 number!!
  • NFH
    NFH Posts: 4,413 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    zagfles wrote: »
    I hope your voicemail warns them of the cost of calling your 070 number!!
    No, not at all. My friends would have my local mobile number abroad or would message me via other means.
  • jezza2412
    jezza2412 Posts: 238 Forumite
    Why don't the card companies offer customers who have registered for online servicing a simple Web-based form for informing them that they will be travelling?

    For frequent (and even for occasional) travellers, it's such a time-consuming pain having to call up two or three different companies before every trip...
  • NFH
    NFH Posts: 4,413 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    jezza2412 wrote: »
    Why don't the card companies offer customers who have registered for online servicing a simple Web-based form for informing them that they will be travelling?
    Barclays does exactly this. You can notify Barclays using online banking of the countries you will be visiting.

    Such a web form needs authentication (e.g. within online banking), otherwise a fraudster in the visited country could submit a notification.
  • AMG762
    AMG762 Posts: 478 Forumite
    I noticed the 'MSE chart' says Barclaycard - makes little difference.

    But on the Barclaycard website it says...

    Before you go abroad, call us on 0844 811 9091

    We'll implement proedures to reduce the chance that an overseas transacton will trigger a referral.

    link...

    http://www.barclaycard.co.uk/creditbuilder/fraud-guide/going-abroad/
  • Welshwoofs
    Welshwoofs Posts: 11,146 Forumite
    It's not just travelling abroad that's the issue. I've had my Santander debit card blocked on numerous occasions for suspected fraud....even when purchasing groceries in a shop in my own town that I've used hundreds of times!

    The last time this happened I had to leave a bag of shopping and go home, wait 15 minutes in a queue for an operative in their Indian call centre who asked me lots of irrelevant questions before transferring me to a department in Spain who said they'd turn the block off. Back to the shop 30 minutes later to retrieve and pay for my shopping....my card was blocked again. Back home, another wait on the phone, another load of questions in India before being transferred to Spain. Was told the block hadn't been removed..but was now assured it was. Back to the shop - was third time lucky? Was it hell.....stopped again and AGAIN the block had not been removed.

    I've also had it blocked at a petrol station where the attendant threatened to phone the police unless I paid (I only had my debit card on me and a few quid in change) before leaving.

    I tell you when I didn't get it blocked though....when someone cloned the number and bought £500 of iTunes vouchers.
    “Don't do it! Stay away from your potential. You'll mess it up, it's potential, leave it. Anyway, it's like your bank balance - you always have a lot less than you think.”
    Dylan Moran
  • Gloomendoom
    Gloomendoom Posts: 16,551 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    edited 13 July 2012 at 7:57PM
    AMG762 wrote: »
    I noticed the 'MSE chart' says Barclaycard - makes little difference.

    But on the Barclaycard website it says...

    Before you go abroad, call us on 0844 811 9091

    We'll implement proedures to reduce the chance that an overseas transacton will trigger a referral.

    link...

    http://www.barclaycard.co.uk/creditbuilder/fraud-guide/going-abroad/

    Ha ha! After reading your post, I have just rung Barclaycard only to be told that there is no need to tell them that I am going abroad.

    Edit: If you want to hear for yourself, use this number 0800 917 7277. That way they won't profit out of providing misleading information on their website.
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