Virgin Mobile 300/300 Cable Deal - Dodgy Billing?

Yes I have the same problem on my bill this month - charged for a call made on 09-June which should have been within my bundle. Contacted Virgin Mobile & received following reply today:

"Thanks for your email to Virgin Mobile about the call charges on your account.

We're sorry to hear you've been charged for this despite having an active bundle package, we can understand your concerns.

Having looked into this for you today, we can advise you that this is due to a small problem on our systems and was immediately identified by our Technical Team. We're currently in the process of identifying all the accounts that have been affected by this and automatic refunds will be issued shortly.

We trust this information helps shed some light on this and reassures you that this will be rectified soon.

Thanks again for taking the time to write in and for your continued patience in this matter - it's greatly appreciated.

If there's anything else we can help you with, just reply to this email. You can also give us a call on 789 from any Virgin Mobile phone – it's just 10p, no matter how long you talk for. Or, you can call us on 0845 6000 789 from a fixed line phone. These calls are charged at local rate."

This is precisely why I took the same deal, but chose the PAYG option. It's annoying when you forget to top up on the right date to get the bundle, but it's less annoying than trusting Virgin muppets (which obviously include the IT department as well as the call centre monkeys) with Direct Debit access to my account.
Can someone confirm if there's legal precedent for related costs in enforcing your statutory rights (i.e. to get the service you paid for, no more, no less) - meaning if it costs you to inform them that they've not been providing the service due to their mistake, you shouldn't have to pay them to solve their problems?

Incidentally, the deadline for the voluntary reduction in trans-EU mobile usage costs (termination fees between the networks when roaming) has passed today. Guess what? The generous networks didn't bother reducing them so far! Governments must be full of politicians with shares in such companies, or why are they being so nice, when this issue is well overdue? No sane company voluntarily moves to lose money especially when they have such a cushy ride...
Mobile networks are pretty close to scum in my opinion, full of dirty tricks.

Also:
http://www.cableforum.co.uk/board/93/33630602-virgin-mobile-min-texts-300-300-a-page-4.html


"We can confirm that from Monday 28 April, we'll be removing all minute and text rollover for existing customers on our Virgin Media deal for £10 a month on 300 minutes and texts."


I noticed this, rang them (paying to do so of course), and they confirmed it. I was NEVER informed. Then they claimed I signed-up AFTER the date of the change. So why have I got my invoice here with an earlier date on then? "Ah, Sir, the IT system must be playing up."

See a trend here?

Oh yeah, and woopy-doo, they're only ripping you off for 40% of what they were before for their - pathetically-performing - WAP service. I was going to top up more to use that for essentials when out and about, but after getting £2 of free credit and not getting a single useful WAP page to load efficiently after spending the whole £2, I complained to them and was told it was my fault, or maybe since someone else had complained about a fault too, that they might be having problems. WHY do support monkeys NEVER check their own internal system status pages as their FIRST troubleshooting step instead of the LAST? Certainly a good thing it's a flat-rate cost for the support calls! Well, not a good thing, just a less-bad thing.
Soon as I get a new job, I'm moving networks.
Nice one again, what happened to improving over time?